Been buying from Home Shopping Club Network for over 10 years. It is a great place to find deals. Bought a wireless canon printer recently and it was beautiful. My mom had the same one and paid twice as much for hers. So glad I found mine on hsn.com.
Bought jambu shoes for 60.00 that fell apart in 60 days. Over the 30 day return and were sorry about that.no option open to me just throw away brand new shoes.
Will only shop with amazon who have amazing customer service.
0 stars is too much for hsn.
Everytime something decent hits their website it's sold out before pay day. I mean how small is their inventory... like 6 of every item? Then items that are in stock cost hundreds more than Walmart or Amazon. Useless website taking up space on the Internet. I predict they will demise like Radio Shack.
As with so many others they cancel your order with no explanation. I'm not sure if they're just trying to harvest people's credit card and contact information, but what other purpose would anyone have for running a website that doesn't actually sell anything?
Don't use their credit card. You are on hold, can't get them directly, they can't add debit cards online and their statements don't have a simple beginning, payments, ending balance. Definitely not worth dealing with HSN to go thru that!
I read some bad reviews about their customer reviews, but I didn't call in an order. I ordered online and had no issues. Shipping was a bit slower than I thought it would be. But they allow payment installments, which is really nice.
My husband and I love HSN but sometimes we can find better deals online. It's convenient though and we like how they talk about the products and explain them really well. That's worth something. If the prices were a little better, we'd have given them five stars. We do recommend shopping on HSN though. We've never had a bad experience.
HSN has more junk than anything else. Every now and then they have some cool stuff and some good deals, but its not very often. I try not to watch it too often, but sometimes I'm drawn to it like a moth to a flame. I've ordered things from them before and it all arrived on time and in good shape. I can't complain about that.
I've been shopping with HSN for years personally, i think overall there doing a great job, especially since Cov-19 started. Customer Service has always straightened out any issues I've ever had through the years. There rating should be alot higher.
I like some of the products. I also like the flex pay, which I call layaway while using. Some products come with extras that you don't receive in stores. For instance, I purchased an iPad, which I'm using now, I receive a keyboard, case and headphones. I can't get that at Walmart or Best Buy.
All purchases are not equal. My husband and I purchased all-in-one desk tops and his went out after 3 years. I think they were refurbished. You can purchase warranties, I'm not a big warranty person. However, their return policy indicates that they care about their customers. Box item; if you don't have your original paperwork, they will send you a shipping label, and send back!
By the way, I was researching a product to purchase on HSN when I ran across this site.
Models showing shoes twist and turn with heel up in the air which kills the overall look of the shoe. You are not going to walk like that or stand in line at a store with your heel up in the air. Why does your people who show linens rub rub rub the products? Buyers can't feel the items so seeing it done is stupid and kind of turns me off even to the point of changing channels. Why do you consuntrate so hard on colors, which is unimportant, rather than quality of a product? For instance, laptop sales. You will tell the colors over and over but never mention brand of SSD or hard drive, I bout a higher end laptop that had hard drive failure three months in and when checked there was a $49 dollar Samsung HD but manufacture ask $149.95 for a replacement. So I was stuck with a $900 useless laptop.
Next holiday season don't believe that HSN"S Black Friday sales wont be around after the New Year. February and after you can buy those same items for hundreds of dollars less than Black Friday. You will not be able to return items for the difference.
On 10-11-23 she was host on today special with Lacey chabert. Suzanne was making a comment where you can go with the jacket after that she was saying I don't care. She should know better to saying thing like that's that wasn't very nice I think Suzanne is very snotty I don't like her attitude I think the manager should do something about it I
You need to read the print. I've ordered 5 phones from them and have been very happy.
I made a mistake once and only received 90 days. But it was my error - not theirs.
The minutes, data, and texts do roll over - so I didn't lose anything.
I enjoy this site, and its corresponding shop-at-home tv channel. I like the conversation tone of it while I'm cleaning house or to watch an upcoming program I especially like when I decide I deserve a special treat. I consider its price in between, higher than QVC.com but lower than Shopnbc.com. I've ordered several things and never had a problem with them. They cheerfully accept returns and also occasionally send me a $10 or $20 off coupon or some other customer appreciation bonus. Very nice.
I am/was a new customer ordering 2 sport t-shirts last weekend. There is no tracking info as if the order has never been filled & they ignored an email I sent them requesting an update. I will stick with QVC.
Ordered a Liz Lange dress and it arrived a hot mess! Crooked puckered seams, uneven hem, really cheap looking. I returned immediately. HSN refused to refund my $8 shipping cost even though they sent a defective product! Why should I be penalized for an inferior defective item? I called on two different occasions to discuss with them and they stood firm. That is truly poor customer service if you ask me, and they have now lost a customer over a mere eight dollars! By principle, I will not be ordering from them again. There are many other competing companies out there with free shipping and good customer service.
Do not order from these people unless you have money to waste. I placed an order that was immediately cancelled by then but still took the initial payment, which put a pending authorization on my card. Here I am 6 almost 7 days later waiting for my money. Ridiculous, they want to blame your bank but definitely has nothing to do with my bank bc I've called them. Liars and thieves
I work in sales/ order taking and I can tell you that all HSN cares about is money. They will not honor price changes and their per item s&h cost is absolutely ridiculous.
They are also predatory. Elderly adults with thousands ( yes, thousands) in flex pays are encouraged to order more. And provided with a "very special offer" to apply for the HSN credit card.
Also, customers complain about being on hold for long periods of time. The reason - employees quit because they are miserable and they don't hire enough therefore overworking the rest of us. That and their archaic systems cannot handle the amount of orders so they are very slow.
Don't buy from them. The worst company I've ever worked for.
HSN wont let me place any more orders, due to too many returns. Even though my purchases way exceed my return average. All my returns were either item defects, or poor quality. As many of you are aware that shipping is not free.
Overview
HSN has a rating of 1.4 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HSN most frequently mention customer service, credit card and phone number. HSN ranks 691st among Discount Shopping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members