Hubble ContactsReviews 193

Due to allergies, I was struggling making my contacts last a month. So I switched to Hubble and now I don't have to stress about making them last longer than one day! I have a few in each pack that are duds, but honestly, at. 50 a contact, it's not a big deal. I get each pack in the mail right on time without having to do a thing, and that works for me! As a working mom, I have enough to keep up with and contacts doesn't have to be one of them now!

Hubble is advertising free box of contact lenses for $3 shipping & Handling. "Yay!" I thought, "I'll check this out"

I received my free box of contacts. I am most disappointed. On the page to put in my eye & contact information, it requested only a minimal amount of limited information from my prescription. I thought they would contact my doctor for the specifics. However, it seems they did not. The contacts I received were identical. My eyes are not. I also have an astigmatism in one eye. That was never asked of my information, only to find out they do not make contacts for astigmatism.

The prices for the contacts are not made easy to find, either. It took some serious searching to discover it ($33 + $3 S/H) on their website. The contacts I received were not usable in either eye to correct my vision.

I will not be recommending this company to anyone.

Also, I did not appreciate that I had to CALL them to cancel my subscription - I could not do it on their website. I could do everything else, but not cancel. Then, when I called, the answering robot informed me that I could obtain lots of information and do lots of things to my account online. That was just salt in my wound, as I had wanted to cancel my subscription online.

They definitely need to step up your customer service game if they have any intention in surviving as a company.

I emailed my thoughts and concerns to the company.

I received contacts from Hubble back in February 2017. Got the first box for free (minus $3 for shipping) and paid $33 for my next box. Being a college student, I decided this was an expense I didn't need so I called to cancel my subscription. Flash forward to December 2017 before holiday, they charge me $33 for another box of contacts in which I did NOT order. They were shipped to my old apartment in Idaho (I've been in California since April 2017). I wasn't notified of these contacts till Jan 17th, 2018 when I got an email saying they weren't able to charge my credit card... that's because they occurred overdraft fees on it back in December when they sent me that box I never ordered. I've spent the past 2 days on the phone with my bank and Hubble's costumer service line. I believe it was fraud activity for them to have charged me for a product that I not only never ordered, but never received as well. Their customer service was horrible and they won't refund me my $33 unless I return their contacts to them... How am I supposed to return something I never ordered or received which is over 1000 miles away?
I don't recommend ordering from this company, their customer service is bad, their English comprehension is low, and they aren't helpful. You'll cancel your account over the phone (yes, you have to call to cancel, can't do it online) and they'll send you contacts months later without notifying you, then won't refund you.

I recently ordered contacts through Hubble Contacts online. The first box was at a discounted price yo try them out yo see if it's a good fit for the consumer. I tried them for a week, and decided to cancel. They had already sent a full shipment which was on the way in the mail. I called yo speak with a representative and was told to return the unopened box for a refund which had already been charged to my account. After returning the unopened box of contacts, I have yet to receive my refund. I have spoken to a representative 3 times with 4 emails exchanged. I am very dissatisfied with their Customer Service and lack for Consumers! I will NEVER do Business with them again...!