Terrible experience contacting customer service with this company. They canceled my order & account without telling me why and made me feel like an inconvenience for reaching out to ask what had happened. I'll never order from this POS website ever again.

I ordered 2 shirts. Despite what tracking info said package was never delivered (5 weeks supposed shipping time). I complained, they supposedly replaced the shipment. Five weeks later tracking information says delivered but no shirts. Now they are haggling on how much to refund. Its a scam - when the price is too good to be true it isnt. Credit card company immediately credited my account.

I purchased a large number of casual themed shirts. It took over thirty days for the order to be shown as delivered. We have cameras and the package was never delivered. I re-ordered the shirts. The same thing has happened again. They have not been delivered and no proof of delivery has been provided. Pitiful!

On Feb08/23 I placed an order for Hawaiian shirts and never received them! Order# thiptes8923. I have talked to at least12 associates and they all said my refund was being processed! It has been over 9 months and now they won't respond to my inquiry about where my money is! This company if you can call it that is very disreputable! Buyer beware of these scam artists!

Unfortunately did not read any reviews before ordering, ordered almost a month ago and my order was marked as shipped except the tracking info only shows a label was printed, tried contacting customer support and they turned off their phones and have not answered any support emails.

My boyfriend bought me a beautiful necklace from this company. A few months later, the clasp broke while I was wearing it and fell off sometime throughout the day. It is now no where to be found. After contacting customer support, they require a photo of the broken necklace before they can provide a refund/replacement. Obviously this is not possible in my case. I understand they can't just hand out refunds to everyone who says their product broke and is now lost, but some acknowledgement or offer would be appreciated. Just wanted to warn the next buyer not to purchase their cheaply made, yet expensive jewelry.

I bought two shirts and a waxed cotton jacket from Huckberry. They are stylish and have nice advertising to make them look good online, but the quality is terrible. One of the shirts had a loose seam that turned into a hole on the first wash. The other shirt was horribly unevenly stitched so the seams become puckered. The jacket has loose threads, and thin cheap material. The so called flannel lining is just thin polyester, not flannel. It's all just cheap junk like discount fashion quality but at high prices.

This company's "customer service" department does not answer their phone. Their outgoing message says they are currently "communicating by email," but they don't answer emails either. I received a defective item from Huckberry — priced at $395 plus tax — and I have not been able to speak with anyone about it. They accept returns at no charge, however in the middle of a pandemic surge (and local lockdown) I am not feeling good about having to go into a store to take care of this. It's their mistake, not mine. I won't be buying from Huckberry again.