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Huckberry has a rating of 2.9 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Huckberry most frequently mention and customer service. Huckberry ranks 530th among Marketplace sites.
At the end of February I made an order consisting of 3 items. Weeks later, 2 of the items arrived. Like many multi-item online orders, I assumed that only part of the order had shipped. After waiting and waiting, I reached out to the company and they replied that there was no recourse and that I had waited too long to report the missing items. I will never shop with them again and I urge you to shop with extreme caution if you dare.
Ordered something in stock, was given huge window of delivery time. Order stayed in "processing" for a week and was given the run around as to why it was not shipped yet when AMazon had it on 2 day prime. Tried to cancel the order and was given more run around as they were not sure it could be cancelled.
And they always just refer to the "policy " page... Scam artist response. "we told you we were going to screw you on our policy page so we are just doing what we said, your expectations should be inline now if you read our policies:"
Ordered 20 shirts at $3.94 more than a month ago, send me fake delivery iy has been Delivered.
When I ask for locak delivery Address, Phone # and name of the company no response. Please do not give your credit card #. They will send you fake delivery, none like FedEX or UPS. DO NOT GIVE YOUR CREDIT CARD #
If you live in Canada, do your self a favor and stay away from this dubious site with literally no QC at all, i paid over 40 CAD on custom duties, before even opening the box
The pair of shoes i received were in deplorable condition, it's as if someone at the warehouse decided to do a prank and scratched them up deliberately, The box was pretty beat up and the leather creases easily, 0/10
Terribly disappointed, would give 0/10 if that was an option
I purchased a light weight Jacket. The purchase was made off season which meant it wouldn't be worn right away. When weather permitted, I pulled the jacket out of the closet to discover the jacket had been previously worn ( a returned item). The jacket had a ring around the collar, stains and streaks of of dirt throughput. The jacket was "Filthy". Huckberry Rep. ( Mike) was contacted and photos were sent to the support team as requested. I was told that the jacket had a wax finish and appeared as it should. I think I can tell the difference between a wax finish and DIRT! I am Very, Very Disappointed in Huckberry. MY ADVICE TO FUTURE CUSTOMERS IS BEWARE.
I canceled an order I placed only to find out they charged me twice after they confirmed my cancellation.
I ordered some theme shirts, and after 31 days, the tracking said it was delivered. I contacted customer service and was insured they would send out another package. Now after 37 days, it shows the new package was delivered this morning. I checked the tracking at 6:45 am it just read it was on its way. Not out for delivery. I checked it again at 7 am, and tracking said it was delivered. Ran downstairs, and nothing. We have cameras so going to check them. All I can say is buyer beware.
Huckberryymega
Order #thiptes*******
Order date: February 17,2023 6:26am
1
Black And Blue Stitching Casual Car Vintage Art Print Short Sleeve Shirt
L / Multicolor
$3.68
1
Gradient Green Palm Coconut Tree Printing Beach Hawaiian Men's Short Sleeve Shirt
L / Multicolor
$3.68
1
Simple Black And Gray Vertical Stripe And Rhombus Pattern Printing Short Sleeve Shirt
L / Multicolor
$3.68
1
Retro Style Black And Khaki Stripes Stitching Bowling Cuban Collar Men's Short Sleeve Shirt
L / as shown
$3.68
1
Shipping insurance
$2.00
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Tracking
Hice un pedido, el seguimiento logístico comenzó antes de yo haber hecho el pedido, en 10 días ponía que estaba entregado, luego después de luchar mucho me dicen que puede que se haya perdido, me vuelven a decir que está entregado, les pido albarán que lo demuestre con mi firma y dni, me dicen que tenga paciencia que me mandan de nuevo los artículos, y hoy me dicen que intentan hacerme reembolso, en casi 2 meses mi pedido ha pasado por todos esos estados, solo espero que para hacerme el reembolso no tarden otros dos meses, creo que ningún pedido llega y que los que dicen que si les ha llegado es personal de la empresa o conocidos ( o les pagan por poner una opinión positiva)
Answer: Huckberry is legit! We're based in Austin, Texas and ship most items from Columbus, Ohio. We've been around for 10+ years, curating and selling men's apparel, gear, and other accessories and home goods. You can shop exclusively at Huckberry.com. Please be wary of any imitators that may be using our brand, name, or likeness as this has unfortunately become an increasing occurrence over the past few years. Sites like "Huckberryymega" are not affiliated with Huckberry in any way. If you have any questions, please reach out to us at Huckberry.com/contact-us any time and we'll be happy to help.
Answer: Hi there, we're sorry to hear you're having an issue with your return. Please reach out to our support team at support@huckberry.com with your order number and return details and we'll be more than happy to help!