This company's "customer service" department does not answer their phone. Their outgoing message says they are currently "communicating by email," but they don't answer emails either. I received a defective item from Huckberry — priced at $395 plus tax — and I have not been able to speak with anyone about it. They accept returns at no charge, however in the middle of a pandemic surge (and local lockdown) I am not feeling good about having to go into a store to take care of this. It's their mistake, not mine. I won't be buying from Huckberry again.

I bought a watch from this site that was a limited edition run. The purchase went through and I was excited for my new watch. A week later I get an email that they really didn't have the watch in stock and I should get my money back in a couple of weeks. This place is a joke with terrible customer service.

I have been trying to order a particular watch for two weeks. Website will not allow it and no one has reached out to help. All they would have to do is call me back and help place one simple order. But no!

I contacted customer service by phone after 8 days and no movement on my order. They assured me that they were working on it and it would be sent within the timeframe that they promised(which was a very large window!). Later in the day I got an email stating that my order would ship within a day and that they were sending it overnight at no cost to me. I received the products in fine order and well packed. I still believe 8 days to move products out the door, two other private companies I ordered from had product out the door in 24h, is too long these days, but maybe Amazon spoils us all. Huckberry's Customer service was good and I will give them another chance, if I can remember to order soon enough to encompass their long processing times.

I recently ordered a $300 pair of wireless headphones from Huckberry. 3 days after my order was placed, USPS tracking stated that they were delivered. When I got in touch with the Post Office, they were no where to be found. I then contacted Huckberry, who asked me to wait a few days for a possible delay in USPS's system. After about another week, I contact my rep, Ezra, again and he had a new pair sent out to me that day via FedEx. Very pleased with their accountability on a fairly large ticket item.

Thank you, Huckberry.

Had emailed asking about loose threads on my Outdoor Slipper Boots ( high-top wool felt sippers). Huckberry sent me a new pair, completely beyond my expectations. Made a donation in Thea ou today new pair to my local food bank in honor of their comment to their customers!