From start to finish the sales person had answers to all my questions. Knew exactly what I needed, and was able to get my order placed, shipped, and to me within a week.
I ordered a furnace from HVACDirect.com. The order arrived quickly in good condition. I installed it, it is working fine. I would recommend HVACDirect.com to a friend.
I'm still waiting
The system that they said they had in stock was not
I agreed to accept a substitute and they said they would send an email when the system was shipped
Email was not Received but plenty of advertising received
Received the system but they did not include the line set
After several days of calling and sending emails I still do not have an answer when line set will arrive
Very poor customer service
Never again
Service and delivery were outstanding from order to delivery I was missing one item i called and they replaced the item right away i cant say enough good things about them
Put the order in, expecting long lead time. The reps called me and let me know if a similar model that had the same specs that shipped in two days.
Came on a pallet wrapped in cellophane.
Purchased over $8,000 of equipment from them. They sold me the wrong stuff, did not return my calls and then told me it was my fault that I have a condensate leak because they sold me the wrong drain, they did not have the correct one and it was my fault.
I took care of what I needed everything came in and good shape installed easily and happy with the product
I Ordered an instock product from them, they never delivered and then they said it got lost, I waited several months, I gave up and demanded my refund of $9K. I would never buy from them again. They never apologized. They lost a big customer.
Been waiting. In a national news heat wave. Waiting some more. Still waiting. Air conditioner was in Ohio in week 1. Air conditioner was in Ohio in week 2. Now we are in week 3 and air conditioner is still in Ohio. Still waiting... and waiting... and waiting... and waiting...
Just like my past orders this order arrived in a couple days. Pricing was
Competitive, and large inventory to choose from. I will be returning as we
Need HVAC supplies.
Overview
HVACDirect.com has a rating of 4.4 stars from 1,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 297th among HVAC sites.
Instant Feedback
- Visit Website
- Dayton, OH, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members