HVACDirect.com

The coil I ordered was a perfect fit and worked perfectly.

I self installed my split AC system and it was very easy to do. Just in time for three weeks of 115 degree heat. It worked right out of the box, it's so quiet and I would recommend to anyone considering this option.

I have not installed the furnace yet. Arrived in good shape with good packaging including damage indicating cardboard around outside. The shipping company did not call me prior to trying to deliver even though a signature was require. The called me when they showed up at the house - they were willing to leave the item based on my phone call acceptance. Shipper should call to schedule delivery.

The system arrived as expected. Some of the instructions were dated but it was easy to figure out what to do. The installation took two mornings for me and a friend. The system worked immediately upon activation and it is very efficient. I am very pleased with my purchase and its operation and I can recommend your company to others.

Good quality products. To save money, I installed the whole system by myself. Even though it is my first time to install a central gas furnace and electric cooling system, the installation is smooth and uncomplicated. The small size and light weight of Goodman makes the project easier.

Furnace was delivered within the delivery date stated w/o any damages. Customer service returned my emails in a timely manner. Furnace is working without any issues to date. So far I am very satisfied with my Goodman furnace.

My experience was poor my order was substituted for much lower quality equipment that was at least $400.00 less in price... i will not be using HVACDIRECT again. I was asked to sub. The evaporator. And said yes. But all of the order was sub...the the AIR Quest stuff is junk

From the beginning of this debacle, this order has been a lot of trouble.
I was given incorrect information about the products from 'expert' sales people who knew much less about their own products than I did. I was given the run around when receiving damaged goods, and outright LIED to when I received an incomplete order.
It took 32 days to receive a credit promised in 2-4 business days.

The order process went smooth. However trying to get their customer service to do anything is a nightmare. They do not answer the phone. They do not answer email. My unit had internal damage that was not visible upon inspection. I have been attempting to get them to replace it for two weeks now. I am about to reverse my credit card to them.

Fast delivery. Everything was as ordered except the filter was not the one we ordered.

Not happy, first two were damaged. Unit sent back two days ago. Order is a month old and I have no A/C. Please make this right.

As a DIYer I found ordering from HVAC Direct, was incredibly easy. Following the order, the customer service provided to track my shipment was second to non. The furnace arrived well packaged and all loose items were clearly labeled and accounted for. Thankyou

I was a first time customer and couldn't be more impressed. I ordered my Goodman 2 stage furnace online. It got delivered when it was expected to and after the install we have heat for the winter. I couldn't think of a single negative about the entire process. Thank you HVAC Direct

Driver was very kind. My experience with the company is that I never received an email of confirmation that the item purchased was on its was or even an estimate on a delivery date. I had to call and ask.

Low prices and free shipping is why I bought from here. Shipment was missing an item when it arrived and I'm still waiting on the replacement part. They aren't very good at sending shipping information to your email. You have to look it all up yourself. I'd buy from them again if I wasn't in a hurry to get what I ordered.