Delivery was made before projected due date and without any damages. I was not aware that the parts ordered came from two different places and was confused at first when the first delivery came but the second came the next day, again before the time I was given. It has now been installed and I am enjoying the comfort of A/C for the first time in my life.
Ordered unit and waited a week before finding out the equipment I ordered was out of stock. Was told the equipment wasn't available for another two weeks. Finally received my product with no delivery schedule. Needless to say I'm unhappy with the customer service HVAC direct provided. I had to discount my customer $500 for the delay and hvac direct gave me a $100 credit.
We needed an upflow unit for the indoor and the salesperson found us a run true made by trane as a better option at a lower cost than the Goodman we originally ordered. Very helpful and knowledgeable.
The people who packed or crated the first shipment damaged the coil and Furnace. HVAC replaced immediately. Great service
This is the second time I've ordered from HVAC Direct and both times have been great. I've always received everything in good order and much quicker then the website says it will be shipped. Great company to deal with.
Received the unit and had it installed works good. Glad I ordered it before the heat wave that's been going on affected the pricing of units as I see they have been going up recently
I feel that I received a lot of run around before being told the item I bought was not in stock. I had to wait over two weeks to find this out. Almost another two weeks to receive my item.
Shipping was great. But when it came time to get it installed I ran into a lot of NO we don't install what we don't sell. I just happened to click on an Angi list for installers and lucked out with a local installer that although reluctant needed the work. It may be different in other locations but for me I was sweating bullets for a while. My advice would be to find an HVAC installer BEFORE you order!
I received my system and installed it and had a leak, I had to have an HVAC company service the system at a cost of several hundred dollars. I reported this to your customer service and they reimbursed my credit card for the full bill of the service call. I would recommend this company to others. Thank you
Furnace to coil transition does not match together because of the flue pipe spout is 1 inch off. I still have to drill a new flue hole in the new furnace and route the pipe to clear the A/C coil transition. The condenser was missing the connection point for thermostat wires and had to be ordered from Amazon. Goodman quality was not as great as I had researched. Just having the flue pipes on the furnace completely interfere with coil yet they are both sized correctly and both are the same brand name Goodman really made me sad how this was designed and it don't fit. Overall I will get it to work but I won't consider Goodman brand name anymore here on out.
Overview
HVACDirect.com has a rating of 4.5 stars from 1,777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 297th among HVAC sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members