HVACDirect.com

We placed an order for 3 A/C condensers, coils and accompanying supplies.

The rep we were dealing with, who was initially responsive with pricing and options, ended up ghosting us when we went to order. So, we called the main number and got our order placed.

Despite checking several times, our order hadn't shipped after 1.5 weeks and calling 3 x's we were informed that the products we ordered hadn't arrived from the manufacturer.

The rep I worked with got right on the situation and stayed in contact until it was fully resolved. He got our items swapped out eith instock items and expedited the delivery. It arrived on the 3rd business day so our maintenance team could get them installed before the next heat wave.

I was a little learly to order this online. However, I was very pleased. My 4th gen DIY Mini split arrived just over a week and half after ordering. The order arrived damage free. I had HVAC in my garage that afternoon! I spoke with the technical team on the website about exact features and they were knowledgeable and put togehter a shopping cart that contained what I needed exactly and a discount! VERY PLEASED!

This unit was easy to install and runs so quiet. I had another (less expensive) brand that didn't last 2 years before the fan motor went bad. It was a very difficult process to replace the motor and the replacement part was bad. That's when I researched the procedure to change a fan motor on other brands and learned that Mitsubishi models have a much easier repair process. Mitsubishi is more expensive but well worth the investment for performance. The fact that their warranty is longer than others should tell you everything.

The compressor of my unit came busted and won't start even after using a booster. Have been trying to get a replacement and wasn't until almost a month after that I was able to get in contact with a representative who can help me. Saw the pictures of the damaged while on the phone with me but wouldn't give me a replacement just said that I will get a response on the email were a sent the pictures. Very disappointed with the situation.

Bought a Goodman furnace, ac and condenser. I ordered a knockdown vent kit and return vent kit along with the furnace system.
I called the next day and canceled the return air and knock down kit. A couple days later I get a shipping notification on the items I canceled. The items I asked to get canceled were never canceled off the order. So furnace and AC comes on one delivery and another delivery for the items I wanted canceled.
I called and asked if we could call the shipper and refuse shipment. Was told it's just easier if I refuse it. I get the order delivered without any notification so I couldn't refuse delivery.
Cost 300 to return parts.
Furnace and AC work great. AC Direct is Very helpful when calling about questions about the system.
Very disappointed by the return failure.

I'd be very caution ordering any side items to go along with the furnace. Your better served going local!