HVACDirect.com

Everything was delivered as promised. I used tech support to make sure I ordered everything needed, but no insulation tape was included. The line set fittings did not fit the fittings on the condenser unit, I had to hire an HVAC contractor to come out and braze on fittings to make connections. Worst of all the units are not working, when I called tech support they said it must be the HVAC contractors fault. I am still hopeful this get resolved but not confident I will get much help from HVAC Direct.

I needed a dual zone mini-split system for my mom's ALQ "Tiny home". I wasnt sure what I needed excatly but the customer service representative "Tatiana" was very helpful and knowledgeable and within about 10 minutes she had everything I needed in my cart and ready to go. She suggested the fiberglass pad, additional lineset materials, through-wall sleeves etc. I ordered it all and it was exactly what I needed. I am very thankful for such high quality customer service!

Ordered $2,800 worth of products on 6/16/2021, they took my money out of my account right away. Website says ships within 2-3 days and that's the only reason I ordered from them in the first place. Now it's 6/29/2021 and nothing has shipped, still says processing. I'm not happy about this and want others to be aware and not be fooled by their claims of 2-3 days shipping. I don't care if they are experiencing high volume of orders, don't trick people into buying your products with false advertising of quick shipping. I would've waited on a local company if I knew the truth of how long it would take. Hvac Direct needs to address this issue and make things right. Very frustrating experience. I will update and change review as soon as I get my order.

Terrible customer service. Spent 1800 on this unit and because it was packaged incorrectly it caved in. My only guess is that someone tightened the straps down over the top way too tight which bent in the A-coil corners pulling it down and caving in the condenser. They said when I called them "No worries well get you all taken care of. " their way of taking care of me is offering me 150 dollars. At first they tried to skate away by offering me 75 dollars. After I said no they offered me 150. I dont want your money I want an undamaged product. I just hope this post keeps someone else from making the same mistakes I did and trusting this shady organization

I've ordered at least on four separate occasions from HVAC direct They constantly hold up the orders trying to sell me additional equipment that I do not need. I've been doing this for over 20 years and have a full understanding of the components that I need to install a system. Orders are late and service is not helpful. Will be taking my business somewhere else.

The good: Loved the direct pricing model and sure I saved much over buying through a contractor. Free shipping on such a large order was a plus and the equipment arrived pretty quickly for having to come through a specialty shipper (as very large items do).

The bad: Condenser unit arrived with a small dent, aesthetic only, no functional impact, and the wrong pin connector, but the HVACDirect technical team and customer service team made it right.

The customer should keep in mind, sometimes, the issues occur at the factory, like my situation, where the unit arrived boxed. I assume the damage occurred prior to HVACDIRECT's handling, but regardless, it made things right so I am pleased. Communication wasn't always as prompt as I would prefer, but it never said "no, we won't stand behind the product we sell or help you feel satisfied." And to me, that made the difference. Thus, I would shop here again.