HVACDirect.com

These crooks will gladly take your money and send you junk. They do not warranty anything damaged during shipping nor will they honor any manufacturer warranties

I really messed my online order up. Rather than make me wait for weeks to ship the wrong stuff i got a email letting me know, politely, a better alternative to the purchase i had made, so I ended up calling the number. Jeff not only fixed my order to the specifications i really required but he made sure i got all the additional things i required for my installer to do the job. Than was able to cut 6 WEEKS of the delivery time and not exaggerating saved me THOUSANDS OF DOLLARS! If your ordering your own air-conditioning online for the first time, be smart, wait for business hours and ask Jeff what you should get.

We purchased an AC unit from HVACdirect.com and once I paid someone to install it, it turned out the unit was not working. They told me to call the installers back to diagnose the problem. After hours of diagnosing, it turned out we received a bad unit that had an obstruction in the coils and was causing the coils to freeze and flood our house. They sent us a new unit to replace the bad one, I asked their engineer who will pay for all the service charges I had, he said let's get the unit working and then we'll talk about it. I had to have the service people come back remove the defective one and install the replacement, this cost a lot of money. All the service fees that I paid because of receiving a bad unit were $1850 which this company refuses to reimburse. Had I received a good unit from them in the first place, I would never had to pay this. I highly recommend using someone more credible. HVACDirect has been lying and making up excuses. I left many messages with their manager Jessica who has not called me back. They are simply ghosting me and hoping I'd go away. Have to go to the small claims court next.

Purchased system and within a week the drive board failed. HVAC direct will not return you phone calls and they will make excuses after excuse why they can't get a board. Finally I had to call INGRAMS and they actually sell parts for the units they sell. I have never seen such a thing, get your $#*! together hvac direct and get tech support that knows what they are talking about. Your tech support guys are absolutely clueless. Stay away from Mr cool and the stupid parts chasing game they play. I should've known. AT THE END OF THE DAY I PURCHASED ANOTHER UNIT JUST TO TAKE THE PARTS FROM IT DUE TO NON EXISTENT PARTS WITH MR COOL.

I ordered a Mitsubishi Mini-Split heat pump. Their website says that it ships within 2-3 business days. It is now 5 business days and it still has not shipped. I called them and they said "I know that the website doesn't say so, but that's after processing." So I asked the obvious question and that was "how long does it take to process?" They had no idea. It did not bother them at all that they intentionally have misleading information on their website. By the way, the "after processing" information is not on their website. So we are talking "fine print" that does not appear anywhere. Then the person I was speaking with asked for my phone number and promised someone would call me back. The call never came.

Today, I called again and was on hold. They offer a call back instead of waiting on hold. I again left my number, and again, I did not receive a call. So I called back this afternoon, I called back and stayed on hold. I finally spoke with someone who said that the product had shipped. However, I have not received the automated email telling me that it has shipped so I still do not know if it has shipped. If it has shipped, it shipped 6 business days after the order was placed instead of 2-3 days as promised on their website.

I tried to place order with HVACDIRECT. COM They made 3 different EMAILS Invoices and and 3 Mistakes. HVACDIRECT will not take Responsibility for their Mistakes. I talk to owner / CEO. He would not take Responsibility for thier 3 Mistakes and EVERY time they CHANGED it the cost went up for me. The owner say NO HARM NO FOUL! Yeah you stick with model. HVACDIRECT. COM Reviews are FAKE., Their Facebook page has no NEGATIVE COMMENTS, BECAUSE they deleted them. Wont answers EMAILS. Do not buy from them...