HVACDirect.com

I called a lot of other mini split sellers and all of them wanted to upscale me then berate how I was going to install it myself and after all that when I asked if they could do any pricing for a veteran they said "customer service" for life! I'm like what?... I called and talked to Dan at HVAC direct and he was direct and helpful that's actual customer service, thanks you guys.

I especially like the 'offered accessories' that are right for units being purchased.

The system came on pallets with clear plastic covering. Easy to see if there was any damage, there was none.

Everything looks great.
Price was fantastic compared to local installers.

I am going to do 95% of the work with buddy who is commercial H&A tech do final brazing and charge the lines.

Easy website to use. Lots of choices and pricing very competitive. Will wait to see if all goes will with this order have used local supplier so this will be a test. The 5 star is for the ordering process and selection of equipment.

Our item we ordered was easy to find. It gave lots of details and am satisfied we've made a good purchase. My only problem was I paid $35 for a lift truck delivery and didn't receive it. Other than that I was completely satisfied.

So far so good. We'll see how it goes.

When package arrived there was no damage. Took it home and found that the optional heater coil which I had ordered with it was not there. Called them and in a few days they had shipped coil out and I had received it, so all in all a pretty good experience. People I talked to were very professional and polite, got problem corrected in reasonable time.

Web site is remarkably easy to navigate and financing is through bread was also very straight forward, so far a great experience.received products quickly and undamaged, the installer had no issues installing products and its working great

Very pleased with customer service. I talked with them on the chat feature and then called later. Both people I spoke with were friendly and very helpful.
Thank you for helping me figure out what I needed.
Update: I am still happy with my purchase. The suggested item is working well for me. I will buy from them again.

Hvac Direct did a very nice job expediting my order. It arrived quickly and the staff was friendly. They conduct a phone meeting prior to deliver to ensure someone will be home to receive, inspect and sign for the order