iBoats

Ordered a 21 pound slide anchor but what I got was an empty box that had been torn open on the side with nothing in the box but a balled up empty clear plastic bag. The plastic bag packaging had obviously been balled up and put back in the box after the anchor and cloth anchor storage bag were removed and the torn open box had been put back together to look like it had not been tampered with. There is no doubt the package contents were stolen, not simply lost due to shipping damage. I watched UPS deliver the box on Ring and went to the door and picked it up immediately so I know it was NOT stolen after delivery. It had to be either iboats or UPS employees.

Held for 37 minutes on the phone before getting a representative. After about 30 seconds of discussion placed back on hold. Held again for another 12 minutes. After another 30 seconds of conversation about a refund I'm placed back on hold. Finally the rep came back and claimed they would have to go through a dispute process before issuing a refund. This took a total of 55 minutes just to find out they aren't going to do anything about it. Luckily I paid through Paypal and I've filed a claim with them as well as through UPS.

I recommend you purchase your products somewhere else.

Their standard response was "I don't know when your order will ship" every week for 2 months. Finally after hearing their robotic response I canceled my order

Ordered 13 items in the middle of December. Saw online that my items should ship by Dec 20th, reaching me by the 24th. On the 26th I called and found out that the warehouse "is closed until January 2nd" and they had no idea what was happening with my order and couldn't provide any guidance besides "call back then." I was traveling, got NO updates, finally called today (the 15th) and found out the warehouse is "extremely backed up due to a reorganization" and I should see my order in 2 to 3 weeks. I have received NO communication from iBoats and was only offered to "cancel" my order or wait for the parts. This is a horrible way to run a business. I can only guess that the reorganization has change this company to make it the mess it is today. Avoid it at all costs!

I have called and left my number with no call back three times. I sent an email. They sent me an email I sent them a pick of my item that was not correct and no I get no response.

Bought 2 propellers,that I decided I did not want.Still trying to get return label from costumer "service"

SCREWED UP MY ORDER, LIED ABOUT HAVING THE PARTS, WOULDN'T REFUND THE MONEY AND HAD TO GO TO THE FLORIDA AG TO GET IT. THEY SOON REFUNDED IT THEN. USE MARINE ENGINE.COM. THEY ARE FANTASTIC. THEY ALSO HAVE PARTS FOR THESE OLDER MOTORS AND THEY HAVE THE PARTS IN STOCK OR THEY TELL YOU RIGHT UP FRONT THEY DO NOT. AND THESE PEOPLE KNOW WHAT THEY ARE TALKING ABOUT AND EVEN RETURN E MAILS AND PHONE CALLS ON SUNDAY! NO, I DO NOT WORK FOR THEM. I WAS JUST DESPERATE TO FIND SOMEONE THAT HAD PARTS FOR THESE OLDER MOTORS SINCE I HAVE 3 AND BOATS NET WAS SUCH A BUNCH OF LOSERS. GOD AWFUL COMPANY. PHIL