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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Ibotta is not only the best saving/couponing app, but also it is very easy to use.
Clearly purchased items on receipt and confirmed through scanning of barcodes with match. Was denied and tried to contact them and they don't respond!
Got my $3 cash back automatically + $2 summer bonus, too.
Some items i have purchased were deemed ineligible even though it met all requirements according to description.
I have enjoyed the substantial savings that Ibotta has offered throughout the store. When you are living on a fixed income, these savings make quite a difference and allow me to spend in other necessary areas.
I've repeatedly contacted cs about being denied a big credit. Finally submitted hi-lighted receipt only to be told I defaced or altered receipt!
I have a good experience and a great customer service
Somehow, my account was hacked into and I was not able to access it or the cash I had built up. The Ibotta team was amazing at helping to resolve my problem. I am thankful to be able to use my account again. No monies lost!
Super easy, and so rewarding. I am amazed sometimes at the amount of money I get back on one shopping trip. Every few days I view offers and click the ones I think I'm going to purchase, and then it's off to shop.
I bought 4 items that were worth $1 earnings each and only received 3. Limit was 5. Even corrected it and was denied $1. Update* customer service was quick to follow up after I submitted a bad review and corrected the issue. Thank you.
You guys have been fantastic to work with and so quick to resolve any and all issues that have occasionally come up. I look forward to continuing our relationship together and I appreciate the dedication to me personally, as a client and to the work ethic that is reflected in everything I've experienced with Ibotta so far. Keep up the great work!
I made sure I had a itinerary
Emized receipt and scanned each item. I had 4 cutwaters and scanned all 4 and it only gave me credit for 3.
Cash back was not credited using my linked card. Issue was corrected quickly.
Easy to use and save money. I always find at least one deal. Can always scan as you go.
Super easy to sign up for and gives you tons of money back. I've gotten over $400 back just by using ibotta. They even remind you to check them. I love ibotta!
Well, it was my mistake. I did not add the product to my list before I went shopping in the store. My account was linked to Ibotta and after several tries, I contacted the support team and they were able to resolve the issue for me. So glad I was able to add it to my list after the fact, thank you so much.
For whatever reason an eligible purchase wasn't processing correctly, but a quick email to Ibotta and they took care of it! Thank you!
Customer service is quick to respond and answer professionally! Are very understanding and will work with the customer! I will highly recommend ibotta to all my family and friends!
She was great! She reviewed my receipts and credited my account. Thank you Anna Marie!
I am missing cash back - mostly from BJ's - it has happened more than once - it just happened this past weekend. I bought three items; was suppose to receive $5 - later I was asked to scan the UPC - I did it said pending. Now it declined the reward.
This happened at lease once before at BJ's - I am careful to purchase the right items. The back and forth and proof and more proof feels very punitive. I can assure you I am not growing a mustache that curls at the end, changing my appearance and moving south of the border for $5 … however this is how I am made to feel.
Do better for your customers.
Make it a Great Day!
Jason
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephanie, We appreciate your feedback! We have reached out to you personally on ticket #41 and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance. Thank you!