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IbottaReviews 6,509

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,512
value
504
shipping
181
returns
188
quality
371
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Missing cash
July 24, 2024

Againi have to make aware that there was also 10 for any receipt aside from the $2.00. I don't understand what is going on with the Ibotta app in recent months as it is frustrating to have to constantly text Ibotta for missing cash & it seems like it takes longer every time to get it corrected. Very disappointed in Ibotta.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 14, 2024
Texas
1 review
0 helpful votes
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Awesome app
July 23, 2024

Awesome customer service. Awesome app on earning money cash back. Highly recommend it.

Date of experience: July 13, 2024
New York
1 review
0 helpful votes
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Joel was extremely helpful & understood the issue & resolved it too - thanks ibotta & team

Date of experience: July 13, 2024
North Carolina
1 review
0 helpful votes
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It misses lots of rebates and makes a lot of work if you are actually paying attention to it. I get frustrated a lot.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2024
Colorado
3 reviews
0 helpful votes
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Yes, Ibotta got it right
July 23, 2024
Updated review

After my initial disappointment about cash missing, I have now been compensated and thank the people getting this issue straightened out.

Date of experience: July 13, 2024

Abrupt erasure of bonuses
April 14, 2024
Previous review

Twice I have shopped on the the day two bonuses were to expire, even checking their status as I entered my supermarket. By checkout time the bonuses had disappeared.

Date of experience: April 4, 2024
Tennessee
1 review
0 helpful votes
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Do not like "Linked accounts"
July 23, 2024

I have sent you two messages about missing $ from food city. The purchase from this linked account was before my trip to Walmart but already got my $ from Walmart but no response from my 2 messages from Ibotta customer service

Date of experience: July 13, 2024
Colorado
1 review
0 helpful votes
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Lately
July 23, 2024

Lately scanning receipts from any commissary is not working, I have to go in and manually scan the items. And then today I again manually scanned items it said accepted, and look again and it only accepted the.10cents for receipt and not the other products, and it currently states items under review and i scanned them in store to see if they matched.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2024
Georgia
1 review
0 helpful votes
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Tops in my book!
July 23, 2024

I've had several shopping apps and IBOTTA is the best by far! They seem to realize that those shopping for deals all the time are legitimate, honest people who are trying to be wise with their purchases. It is hard to always get a great deal on the things that we all need at that exact time. Ibotta is a big help here as they have such a wide range of brands and goods to save on! And they work with/on so many retail spaces: online and physical stores!
They are great with responding from customer service as well!

Date of experience: July 13, 2024
Montana
1 review
0 helpful votes
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Never works right
July 23, 2024

I usually buy multiple boxes of cereal and EVERY single time, I only get credit for only one box.It is a pain to continually have to report missing earnings and scan the boxes, etc. Ibota knows they have this problem but they never fix it.

Date of experience: July 13, 2024
Ibotta C. Ibotta Rep
over a year old

Thank you for providing your feedback! We sincerely apologize for any inconvenience. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.

Iowa
1 review
0 helpful votes
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Missing Funds
July 23, 2024

Excellent help. Received missing funds.
Good turnaround time
Thank you for your help

Date of experience: July 13, 2024
Kansas
1 review
0 helpful votes
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I am always saving a little money! And if I forget to clip a savings, IBotta lets me know. So awesome!

Date of experience: July 13, 2024
New York
1 review
0 helpful votes
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Great customer service!
July 23, 2024

I typically shop through Ibotta to get the best deals and saving and although it doesn't happen often, sometimes the cash back doesn't come through and the service team is so prompt to take care of my issue :)

Date of experience: July 13, 2024
New Mexico
1 review
0 helpful votes
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Great customer service
July 23, 2024

Sebastian C and Marie V were very professional and caring when dealing with the issue of the poor quality in a receipt which caused it to not be picked up for rebates.

Date of experience: July 13, 2024
Tennessee
1 review
0 helpful votes
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I placed order to Walmart last night but scheduled delivery for this morning I ordered 5 packs of kraft natural cheese with cash to go on ibotta account but it not there i.25 each plus it kept me from getting the bonus

Date of experience: July 13, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Johnnie!
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

California
1 review
0 helpful votes
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No help was th why I'm unable to withdraw my cash for giftcards

Date of experience: July 13, 2024
Ibotta C. Ibotta Rep
over a year old

Thank you for providing your feedback! We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!

Ohio
1 review
0 helpful votes
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Maybe I'm doing something wrong. I only purchased items that had rebate but I didn't get the money for all the items I bought

Date of experience: July 12, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Laura! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!

Kentucky
1 review
0 helpful votes
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After I sent copy of what bought and copy where what I bought match on ibotta m. Thank you vey much.y money received to my account

Date of experience: July 12, 2024
Florida
1 review
0 helpful votes
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I'm so glad I joined ibotta!
July 22, 2024

I love the whole cash-back aspect, of course. What's even better is that twice, after I've shopped at a particular store, I got a message from ibotta saying that a purchase I made was eligible for cash back, and they even sent detailed instructions on how to claim the cash - and I didn't even know I had earned it! Bravo!

Date of experience: July 12, 2024
Florida
1 review
0 helpful votes
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Missing credit
July 22, 2024

I was given a manual rebate because the receipt didn't work. Extremely pleased with the outcome and I appreciate them working with me on this matter matter.

Date of experience: July 12, 2024
Kentucky
1 review
0 helpful votes
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Need more rebate
July 22, 2024

My income I have to rebate, I send for coupons to be mailed to me, shop weekly for the bargains and load up. I rely on store to do my shopping so I do not always get paper receipts, which I believe the stores should make that an option, not tell you that you can't have paper receipt for pick up or delivery. Is there any way of getting rebate from receipt on their app. Older people (some) need as much financial aid as possible. Thank you

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 12, 2024