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IbottaReviews 6,210

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,486
value
500
shipping
180
returns
187
quality
370
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Love ibotta!
July 12, 2024

App is very easy to use and love the extra savings, thank you!

Date of experience: July 2, 2024
Ohio
2 reviews
1 helpful vote
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It's starting to disappoint!
July 12, 2024

Right now I am owed money for buying Pop-Tart poppers and two bottles of minute maid zero sugar! Can I get my money please?

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 2, 2024
Ohio
2 reviews
0 helpful votes
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Best yet!
July 12, 2024
Updated review

I was totally surprised by a email message from Ibotta that I missed out getting $3.00 on a purchase I had made and how to claim it now. In this economy $3.00 is a big deal to me and I love anything that goes above and beyond to help me save and Ibotta and their employees are the best In my opinion!

Date of experience: July 2, 2024

Dee
May 26, 2024
Previous review

Very happy with this app. It's always nice to save some money and it's on the things I would need and buy anyway.

Date of experience: May 16, 2024
Ohio
2 reviews
0 helpful votes
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Not getting all cash back
July 12, 2024

I bought all 3 Tyson chickens. I of course would have never bought them with out the deal. So thank you for that. But, sent up for review. I got no where. I have submitted several and several photos. I finally gave 2 cash back. One still missing. When I review the receipt, all is there. Yet you say you can't read for 🤦‍

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 2, 2024
Illinois
1 review
0 helpful votes
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Is Ibotta Playing Games?
July 11, 2024

I choose the items I am going to buy, making sure I have selected them in the app. I go to the store and buy the items. I use the app to take pictures of my receipt and I submit. Easy, nope! Despite the items being on the receipt, not all of my selections are called "eligible." I question the ineligible items, even scanning the UPCs as requested. Sometimes they are accepted, sometimes they are not. I then have to submit the receipt to Ibotta Care for consideration. They sometimes correct the errors originally made by the app, but they sometimes make me jump through the same hoops again. In my past use of Ibotta, it worked smoothly; nowadays it's almost always a hassle. Is that your plan? It seems to be.

Date of experience: July 1, 2024
Ibotta C. — Ibotta Rep
over a year old

We appreciate your feedback! The Care team has responded to your Care ticket #15688335 We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance. Thank you!

California
1 review
0 helpful votes
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I made 2 purchases with a total of 18 offers. I did not receive credit for 1 of the offers. I submitted a ticket for the missing item. I received credit for that item but it didn't count towards the bonus. I submitted a ticket for that and had to keep sending emails back and forth with screenshots of all the offers. Still never got that bonus from customer service so had to make another purchase in order for the bonus to credit.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2024
Alabama
1 review
0 helpful votes
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Ibotta Experience
July 11, 2024

Great experience put cash in the.
App. Fast and transferred to my PayPal card immediately. Really enjoy app wished I had heard about it sooner.

Date of experience: July 1, 2024
North Carolina
1 review
0 helpful votes
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Food Lion
July 11, 2024

I was curious about the $1 and $2 food Lion rebate. It seems I'm not getting this the last several rebates. There is no way not check it. You click on it to go to your food lion shopping app. I wish this store would just let us scan the receipt like other stores. But why isn't the extra couple bucks applying to cash back? Ty

Date of experience: July 1, 2024
Ibotta C. — Ibotta Rep
over a year old

Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!

Virginia
1 review
0 helpful votes
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Got my cash back
July 11, 2024

Had a problem with getting cash back and helped out greatly

Date of experience: July 1, 2024
Puerto Rico
1 review
0 helpful votes
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Baileys rebate
July 11, 2024

I bought Baileys yesterday after seeing the $3.00 rebate yesterday. Today I made sure it was still there and it was. I immediately submitted my receipt and it was pending. I checked it again and it said the deal expired. I can't return the Baileys. Very disappointed.

Date of experience: July 1, 2024
Illinois
1 review
0 helpful votes
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I absolutely love this app. It is so easy to use, and easy to get rebates. A couple of times I have had questions about rebates. Customer Service is amazing, always responds to my inquiries, and every time I am more than satisfied with the resolution. I highly recommend this app!

Date of experience: July 1, 2024
Washington
1 review
0 helpful votes
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Great Fun Shopping!
July 11, 2024

Since I installed this app my shopping became a fun instead of boring errand. I've tried many new products instead of buying all the same over and over again, although the one I used to like. It's very refreshing and also motivation - to get some cash after spending your time and money. Thank you I GOTTA for this entertainment and savings!

Date of experience: July 1, 2024
New Jersey
1 review
0 helpful votes
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I love Ibotta
July 11, 2024

I have been using Ibotta for years. They have great offers and support!

Date of experience: July 1, 2024
New York
1 review
0 helpful votes
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I purchased the items and scan in store before purchasing the item but when I uploaded the receipt from target Ibotta said the bar code is different even though the the item was accepted I don't understand what's going on?

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2024
Minnesota
1 review
0 helpful votes
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False Marketing
July 11, 2024

I love Ibotta, but lately, I've had so many issues

I click offers and scan store items to ensure I have the correct things. The app will say barcode matches, but when I submit it, it says they don't. I only buy some of these items due to the offers. I then send it back for review, and I scan the items again, and they again match, but I still get told it's ineligible.

If the new goal is to get people to spend money on a product due to an offer, then say it's ineligible and wastes extra money people on a budget wouldn't normally spend; you are doing a great job of keeping the struggling person struggling.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2024
Kentucky
1 review
0 helpful votes
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Help with cash back
July 10, 2024

I was having issues getting my cash and Ibotta worked with me and fixed the issue within 24 hours and put the money in my account.

Date of experience: June 30, 2024
Colorado
1 review
0 helpful votes
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Used to provide great savings
July 10, 2024

I downloaded Ibotta in the Spring of 2023 and was able to save approximately $110.00 through the end of the year. As of January2024 to July 1st I have only been able to save around $20.00 even though I pretty much purchase the same items.

Date of experience: June 30, 2024
Ibotta C. — Ibotta Rep
over a year old

Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. We understand your frustration and genuinely apologize for any inconvenience caused. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review and have a great day!

California
1 review
0 helpful votes
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Difficult to earn
July 10, 2024

Ibotta used to be easier to earn money on, but the last couple of years, it's gotten harder and harder. I used to get a few $ back each grocery trip and now I'm lucky if it's $0.25. Most of the Any Item things get declined. It's more trouble than it's worth most of the time now.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 30, 2024
Pennsylvania
1 review
0 helpful votes
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Always missing cash
July 10, 2024

Each and every time I put in a receipt I am always shorted. I buy 5 when the limit is 5 and i get credit for 2. I do everything correctly each and every time and yet i always have to submit a request for rebates that i am not credited for that i did correctly.

Date of experience: June 30, 2024
Ibotta C. — Ibotta Rep
over a year old

Hello Lee!

We're thrilled to receive your feedback! We've already contacted you directly and are excited to help you. Please take a look at your messages, and if you require any more assistance, don't hesitate to get in touch. Thank you!

Pennsylvania
1 review
0 helpful votes
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Missing cash back
July 10, 2024

This was handled very quickly and I appreciate that.

Date of experience: June 30, 2024