business logo of Ibotta

IbottaReviews 5,973

4.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
How would you rate Ibotta?
grey star
grey star
grey star
grey star
grey star

Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,461
value
498
shipping
181
returns
188
quality
370
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Emily D.
Unfollow Emily D.
Share Review
Report Review

Awesome customer service
July 2, 2024

Customer representative was kind and extremely helpful.

Date of experience: June 22, 2024
Illinois
1 review
0 helpful votes
Follow Pat A.
Unfollow Pat A.
Share Review
Report Review

You gave me.10 and from my ham I was getting a1.00. It didn't show up so I sent a message about not getting my cash. I saw where it was added but when I got my message from Ibotta you got money it showed only.10 cents

Date of experience: June 22, 2024
Georgia
1 review
0 helpful votes
Follow S G.
Unfollow S G.
Share Review
Report Review

Horrible
July 2, 2024

Horrible is the best word I can describe ibbott. It seems like lately ever receipt that I scan it goes into a long wait time and the app would say it match the item then say no cash back money found this is very very irritating

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 22, 2024
Arkansas
1 review
0 helpful votes
Follow Pebbles G.
Unfollow Pebbles G.
Share Review
Report Review

You won't regret it!
July 2, 2024

I love Ibotta! I get cash back on things I would buy anyway! It's a great way to get some extra cash! I earn cash back every time I grocery shop! And that's not the only place to earn cash back!

Date of experience: June 22, 2024
Louisiana
1 review
0 helpful votes
Follow Kelley X.
Unfollow Kelley X.
Share Review
Report Review

Great App
July 2, 2024

I love shopping with Ibotta! I never make a shopping trip without consulting Ibotta first. I've made about $500 just this year (since January) alone. The service is great! They resolve problems quickly.

Date of experience: June 22, 2024
North Carolina
1 review
0 helpful votes
Follow Keichelle Y.
Unfollow Keichelle Y.
Share Review
Report Review

Great customer service
July 2, 2024

I've earned well over $100 across time with this app. When I had a concern, they quickly responded and went above and beyond to resolve. I'm very pleased!

Date of experience: June 22, 2024
Alabama
1 review
0 helpful votes
Follow Yolanda K.
Unfollow Yolanda K.
Share Review
Report Review

My favorite app!
July 2, 2024

I have never been good at couponing. My Ibotta app has made it possible to save money effortlessly.

Date of experience: June 22, 2024
Oklahoma
1 review
0 helpful votes
Follow Starfire X.
Unfollow Starfire X.
Share Review
Report Review

Quick and friendly service
July 2, 2024

I had an issue with a bonus not attaching, even though I got my rebate and they quickly resolved the issue and credited my bonus to me. They are very polite and courteous.

Date of experience: June 22, 2024
Wisconsin
1 review
0 helpful votes
Follow Pam N.
Unfollow Pam N.
Share Review
Report Review

Similar to coupons
July 1, 2024
Updated review

This is as bad as clipping coupons, lots of products we don't purchase or unavailable in our area. When I find an offer for something I buy, the offer is not available for very long. I find this site time consuming.

Date of experience: June 21, 2024
Ibotta C. — Ibotta Rep
over a year old

Thank you for providing your feedback! We understand your frustration and genuinely apologize for any inconvenience caused. Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!


Offers
May 24, 2024
Previous review

I use this app but it doesn't offer enough products that I purchase.
Sifting through all the products that I don't use is worse than clipping coupons.

Date of experience: May 14, 2024
North Carolina
1 review
0 helpful votes
Follow Sonja I.
Unfollow Sonja I.
Share Review
Report Review

Love Ibotta!
July 1, 2024

Ibotta makes it easy to get paid for trying new products! Even get paid for using products you already buy and love!

Date of experience: June 21, 2024
Alabama
1 review
0 helpful votes
Follow Marion W.
Unfollow Marion W.
Share Review
Report Review

They emailed me I had a $5 rebate available with instructions on how to get it.

Date of experience: June 21, 2024
Pennsylvania
1 review
0 helpful votes
Follow Jamie H.
Unfollow Jamie H.
Share Review
Report Review

Ibotta is my favorite app!
July 1, 2024

I use this app almost daily to get great deals and accumulate money to purchase things I normally would not be able to enjoy! I buy gift cards for my kids for special occasions, enjoy eating out at various restaurants, get fun products like Bath & Body items, and even paid for part of a get away in an Airbnb! When I run into a problem, they have had great customer service, answered my questions, and helped resolve issues quickly. I love this app!

Date of experience: June 21, 2024
Georgia
1 review
0 helpful votes
Follow Connie K.
Unfollow Connie K.
Share Review
Report Review

I like using this app
July 1, 2024

You just check the list for items that you buy and buy them when you need them and get money by buying products that you use.

Date of experience: June 21, 2024
Virginia
2 reviews
0 helpful votes
Follow Donna W.
Unfollow Donna W.
Share Review
Report Review

Good experience. Searched for items I needed then got rebates back on all of them

Date of experience: June 21, 2024
Pennsylvania
2 reviews
3 helpful votes
Follow Pamela W.
Unfollow Pamela W.
Share Review
Report Review

Hate it
July 1, 2024

I cannot load on my phone right everytime I try to use it freezes and I can't use it.my giant eagle and dollar general is not loaded to my account and I cannot even get on my account to submit anything or clip anything.haven't been able to for months I have an adroid phone and trhis app totally sucks on it

Date of experience: June 21, 2024
Ibotta C. — Ibotta Rep
over a year old

We appreciate your feedback and have already contacted you to help resolve the issue. Could you please take a moment to check your messages? If you need any more assistance, feel free to reach out. Thank you so much!

South Dakota
1 review
0 helpful votes
Follow Abby Z.
Unfollow Abby Z.
Share Review
Report Review

Did not get credit for everything purchased even after checking barcodes to ensure products were eligible.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 21, 2024
New Jersey
1 review
0 helpful votes
Follow Lucille I.
Unfollow Lucille I.
Share Review
Report Review

Great Response Time
July 1, 2024

I was missing cash back and sent them a request. Not only did I get a response within minutes I got my cash within a hour. Great job!

Date of experience: June 21, 2024
West Virginia
1 review
0 helpful votes
Follow Marsha K.
Unfollow Marsha K.
Share Review
Report Review

Easy as one two three.
July 1, 2024

I enjoy shopping for the best saving I can find. With Ibotta you are learning how to saving and to get the produces that you use not just buy for the saving.

Date of experience: June 21, 2024
Florida
1 review
0 helpful votes
Follow Kerry R.
Unfollow Kerry R.
Share Review
Report Review

Missing offer
July 1, 2024

A couple of my offers didn't post and support was so helpful and quick to resolve the problem.

Date of experience: June 21, 2024
Missouri
1 review
0 helpful votes
Follow Linda V.
Unfollow Linda V.
Share Review
Report Review

App Too cumbersome
July 1, 2024

I find it difficult to find the deals and then not enough of them to make it worth the time expenditure.

Date of experience: June 21, 2024
Ibotta C. — Ibotta Rep
over a year old

Thank you for providing your feedback! Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!