On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had an issue with a bonus not attaching, even though I got my rebate and they quickly resolved the issue and credited my bonus to me. They are very polite and courteous.
This is as bad as clipping coupons, lots of products we don't purchase or unavailable in our area. When I find an offer for something I buy, the offer is not available for very long. I find this site time consuming.
I use this app but it doesn't offer enough products that I purchase.
Sifting through all the products that I don't use is worse than clipping coupons.
Ibotta makes it easy to get paid for trying new products! Even get paid for using products you already buy and love!
They emailed me I had a $5 rebate available with instructions on how to get it.
I use this app almost daily to get great deals and accumulate money to purchase things I normally would not be able to enjoy! I buy gift cards for my kids for special occasions, enjoy eating out at various restaurants, get fun products like Bath & Body items, and even paid for part of a get away in an Airbnb! When I run into a problem, they have had great customer service, answered my questions, and helped resolve issues quickly. I love this app!
You just check the list for items that you buy and buy them when you need them and get money by buying products that you use.
Good experience. Searched for items I needed then got rebates back on all of them
I cannot load on my phone right everytime I try to use it freezes and I can't use it.my giant eagle and dollar general is not loaded to my account and I cannot even get on my account to submit anything or clip anything.haven't been able to for months I have an adroid phone and trhis app totally sucks on it
We appreciate your feedback and have already contacted you to help resolve the issue. Could you please take a moment to check your messages? If you need any more assistance, feel free to reach out. Thank you so much!
Did not get credit for everything purchased even after checking barcodes to ensure products were eligible.
I was missing cash back and sent them a request. Not only did I get a response within minutes I got my cash within a hour. Great job!
I enjoy shopping for the best saving I can find. With Ibotta you are learning how to saving and to get the produces that you use not just buy for the saving.
A couple of my offers didn't post and support was so helpful and quick to resolve the problem.
I find it difficult to find the deals and then not enough of them to make it worth the time expenditure.
Thank you for providing your feedback! Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!
Great response on my online order that was not showing pending. Thank you for great service. Scott Rogers
I love using Ibotta. Extra money is Always nice, especially when you get it just for buying what you like.
If ever a problem, their customer service department is great and efficient too.
En lo personal me gusta mucho.
La mejor manera de ahorrar.
Lo he comprobado
After scanning a saved offer in store where the system verified that 1) the offer was valid and 2) the items (limit 5) matched, I checked out in the store, then immediately scanned receipt where the Ibotta system recognized and counted my 5 items and indicated $2.50 (.50 x 5) as part of my total for claimed offers, upon hitting the submit button, the $2.50 was removed from my total and the offer then showed as expired when I went to investigate. How can 1) I scan and verify in store and 2) upload and the system recognize to then have the offer suddenly disappear? You duped me into buying these items, with no valid offer, I wouldn't have purchased the 5 items.
We are grateful for your honest feedback and regret any disappointment you may have encountered. Your input is truly important to us as we are always working to enhance our services.
I love to get money back for things I have to buy and to be able to try new items, and get money back. That way if I don't like it, at least I didn't spend full price
In the middle of one of the big bonuses Ibotta "updated" the app. So now when I submit my receipt I have to scan the item then submit but if I am missing an item or a scan I have to start all over. Don't know if it's just the one store or if it's changed for all stores
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We understand your frustration and genuinely apologize for any inconvenience caused. Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!