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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Often times offers don't automatically pick-up and requires multiple resubmissions and tickets. Customer service needs improvement as it can take several back and forth emails to resolve simple issues. Otherwise I love Ibotta with high value rebates and bonus offers!
I love Ibotta! I just can't say enough good about them! But, with anything issues occur…no matter what though, Ibotta always responds and resolves the issues and in a timely manner! I've always had the best experiences with Ibotta!
It was a Bonus for $2.00 that was missing from my account. I sent in note with the required products that I purchased. My ticket was closed and the money put on my account very quickly. I am very happy with ibotta, I love using it.
I did two Tyson offers and now after numerous emails I have credit for one I'd much rather be able to submit a receipt for DG since hardly any offers linked to my account work I lost two 7$ bonuses because of these issues
This app is very easy to use and if there are problems, the customer service staff are very helpful and prompt! Great job!
I put in a request I thought I was missing cash back.i sent in a help they answered me and looked into and taught me what happened...awesome
App is very easy to use and love the extra savings, thank you!
Right now I am owed money for buying Pop-Tart poppers and two bottles of minute maid zero sugar! Can I get my money please?
I was totally surprised by a email message from Ibotta that I missed out getting $3.00 on a purchase I had made and how to claim it now. In this economy $3.00 is a big deal to me and I love anything that goes above and beyond to help me save and Ibotta and their employees are the best In my opinion!
Very happy with this app. It's always nice to save some money and it's on the things I would need and buy anyway.
I bought all 3 Tyson chickens. I of course would have never bought them with out the deal. So thank you for that. But, sent up for review. I got no where. I have submitted several and several photos. I finally gave 2 cash back. One still missing. When I review the receipt, all is there. Yet you say you can't read for 🤦‍
I choose the items I am going to buy, making sure I have selected them in the app. I go to the store and buy the items. I use the app to take pictures of my receipt and I submit. Easy, nope! Despite the items being on the receipt, not all of my selections are called "eligible." I question the ineligible items, even scanning the UPCs as requested. Sometimes they are accepted, sometimes they are not. I then have to submit the receipt to Ibotta Care for consideration. They sometimes correct the errors originally made by the app, but they sometimes make me jump through the same hoops again. In my past use of Ibotta, it worked smoothly; nowadays it's almost always a hassle. Is that your plan? It seems to be.
We appreciate your feedback! The Care team has responded to your Care ticket #15688335 We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance. Thank you!
I made 2 purchases with a total of 18 offers. I did not receive credit for 1 of the offers. I submitted a ticket for the missing item. I received credit for that item but it didn't count towards the bonus. I submitted a ticket for that and had to keep sending emails back and forth with screenshots of all the offers. Still never got that bonus from customer service so had to make another purchase in order for the bonus to credit.
Great experience put cash in the.
App. Fast and transferred to my PayPal card immediately. Really enjoy app wished I had heard about it sooner.
I was curious about the $1 and $2 food Lion rebate. It seems I'm not getting this the last several rebates. There is no way not check it. You click on it to go to your food lion shopping app. I wish this store would just let us scan the receipt like other stores. But why isn't the extra couple bucks applying to cash back? Ty
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
I bought Baileys yesterday after seeing the $3.00 rebate yesterday. Today I made sure it was still there and it was. I immediately submitted my receipt and it was pending. I checked it again and it said the deal expired. I can't return the Baileys. Very disappointed.
I absolutely love this app. It is so easy to use, and easy to get rebates. A couple of times I have had questions about rebates. Customer Service is amazing, always responds to my inquiries, and every time I am more than satisfied with the resolution. I highly recommend this app!
Since I installed this app my shopping became a fun instead of boring errand. I've tried many new products instead of buying all the same over and over again, although the one I used to like. It's very refreshing and also motivation - to get some cash after spending your time and money. Thank you I GOTTA for this entertainment and savings!
I have been using Ibotta for years. They have great offers and support!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Adna!
We appreciate your feedback! We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance.
Thank you!