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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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However is my card fixed. I should not have to contact CS every time I shop. I am not getting an answer if it's fixed
I bought 7 glade plug ins and only got credit for 4 I should have had an additional $6.00
My recent request for support on missing rebate was quickly and efficiently handled, much appreciated
Easy to get cash back! Dollar General my fav store is on Ibotta. The Dollar General store has lots of convenient location for my family, in all surroundings city's. Ibotta can be used on vacations too.
Try to use before every shopping trip to check if things I'll buy anyway have a rebate. Don't usually buy something not planned just because of a rebate, but might change brands if look the rebate one also. Usually works smoothly. Any problems usually caused by me, like not opening "Shop at Food Lion" when I shop there. If can't fix on line with program, the GREAT help dept. is always there. Oh, and easy to get your cash transferred to your account. Never any problem.
Overall, it's been great. The problem is where I live. The Walmart is a smaller Walmart so not all the brands are there but between Walmart and Shaws and Market Basket, I'll do pretty good. It's just there's only two of us to buy for so I don't buy a lot but I'm enjoying it and seeing the bank increase is fun!
Honestly, it's just not worth the time ensuring that you're picking out the correct product (size, description, etc) When you're doing online ordering. Many of these larger companies already give you a discount on products. Therefore, I bought a discount does not apply. Just not worth it.
We appreciate your feedback and have contacted you to help resolve the issue. If you need any more assistance, feel free to let us know. Thank you so much!
I missed an offer on an item. I saw the offer in the app but failed to select it. It was totally my oversight. I didn't realize until after I had already submitted a missing offer report on something else. Only one missing offer report can be filled per receipt. Again, my oversight. I reached out to customer service to see if they could help me. Not only did they credit the missing offer, they responded within the hour and explained exactly what went wrong. Excellent and fast service!
Ibotta always give the best service! Their reps are always respectful, quick, and super professional. It's amazing how they keep such a good standard of customer service. Today I dealt with Almeera and she was a delight! Responded in under 5 minutes and fixed my issue! I don't usually write reviews but I had to. Great work Ibotta!
I am very happy and grateful for the help and support Jill and Harry provided me with while handling my case. I love Ibotta and have recommended the app to all my friends and family, with todays economy saving money on cash backs brings my family at peace and helps us save so much. I would give 100 stars if it was possible but I am happy with the app and the customer service as well.
My favorite rebate app! I've been using it for the past few years and I love it. :) The submission process is super easy and the customer service is always helpful if there's any issues (which is pretty rare!)
I made a pick up purchase from sams, the amount was over $700. The offer was 4% back, I only got $7 back. I emailed them about it and they said it didn't fit the parameters of the purchase. I it seems that when it's a big purchase they won't honor their offers,just an FYI
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
Ibotta worked with me to get the problem solved. Answered me back right away. Great experience.
There was a $5 cash back for person pods. I scanned to make sure I had correct item. Purchased the item and then when scanned my receipt the cash back for that item was suddenly gone.
Love how fast customer service in responding and getting rewards updated whenever I report issues. Great, staff!
Was missing credit for a purchase and contacted Ibotta. I was given credit within 15 minutes. Great service.
I recently reached out to there support team they handled my matter with urgency and care with a positive resolution I can't complain!
Easy to earn money using this program. Recommend this program to anyone who likes to earn extra credit.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!