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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I had an issue with a rebate and the customer service team resolved it with kindness and made me feel like a valued customer. I love Ibotta for the rebates and am thankful for the customer service reps who respond and resolve concerns from customers like me.
I did not realize that my account was set up with a hidden Apple ID and found I could not login with what I thought were my credentials. The 'care team' initially was not able to identify the problem, and could not find my account to help me get back in. On the third round of "tell us the email addresses associated with this account," one astute help desk assistant suggested that a hidden apple ID could be the problem and she was right! Problem solved! Thanks for sticking with me on this. Your patience paid off!
Great app. Easy to use and great way to save money on items your using anyway.
I did not receive credit for buying Tyson chicken from Walmart. They explained to me what happened and how to prevent it from happening again. I was given the cash back and I couldn't be more happy.
The fact that I made a purchase and forgot to check the app for any savings and they emailed me to notify me is incredible! They allowed me 24 hours to add the deal and get the savings. Amazing!
At least 90%+ not available at Walmart.
Unknown Brands.
Fake meat doesn't sell much
Thank you for my $3 cash back as owed but I'm still missing my $1.75 for the Ghirardelli non-dairy dark chocolate 10oz chips.
Thank you & please fix,
Jaime
I had accumulated almost $20, but when checking I saw that I had no $$ because I had been charged a monthly maintenance fee. You don't always sponsor items that I purchase so therefore I don't always accumulate money on a regular basis. I will be deleting the app if this is your policy, which in my opinion is ridiculous and very unfair. It is not worth my time.
I recently had a receipt where the store logo was not scanning properly and therefore would not accept the upload. I contacted Ibotta customer service and they were able to assist me. They were wonderful! They resolved my issue promptly and credited my account. Great customer service!
For some reason, it doesn't let me upload the receipts, every time I try it says that I already uploaded it and it doesn't read them. He doesn't give me the money back for the product. And so on constantly, especially with the Food Lion and Walmart app. I have lost a lot of cash
Thank you for providing your feedback! We apologize for any delay, frustration, or inconvenience you may have experienced. The reason why you're receiving this error message when trying to submit your Walmart receipts, is that your Walmart account or Walmart Pay is linked with Ibotta. When you make a Walmart in-store, Online, or Walmart Pay purchase with the debit or credit card payment method that's saved to your Walmart account, you should receive cash back automatically. Just make sure that you add (+) offers before checking out. You are also able to earn receipt free at Food Lion, as long as you add (+) offers before checking out and use your loyalty at the register, you should get cash back automatically. If you have any other questions or need more assistance please feel free to reach out to our Care Team at help.ibotta.com. We are here to help! Thanks for your honest review!
An offer was initially missed when I submitted my receipt. I put in a request for my missing cash back and it was quickly corrected! Thanks for your help!
Great customer service. Always there when needed. Like trying products I would not have otherwise tried if wasn't for the App
I've reached out to the care team. They've always responded quickly and resolved the issue. Thanks!
Often times offers don't automatically pick-up and requires multiple resubmissions and tickets. Customer service needs improvement as it can take several back and forth emails to resolve simple issues. Otherwise I love Ibotta with high value rebates and bonus offers!
I love Ibotta! I just can't say enough good about them! But, with anything issues occur…no matter what though, Ibotta always responds and resolves the issues and in a timely manner! I've always had the best experiences with Ibotta!
It was a Bonus for $2.00 that was missing from my account. I sent in note with the required products that I purchased. My ticket was closed and the money put on my account very quickly. I am very happy with ibotta, I love using it.
I did two Tyson offers and now after numerous emails I have credit for one I'd much rather be able to submit a receipt for DG since hardly any offers linked to my account work I lost two 7$ bonuses because of these issues
Hello Adna!
We appreciate your feedback! We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance.
Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!