On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I made my shopping list and went to the store.
I took a picture of my receipt and that's it. I add money to my acct.
You give the money then take it back and say it may be an error and you are working on it AFTER you ask us to jump through all the hoops. If I don't have to use Ibotta, I don't. Because I don't trust you.
The app wasn't reading one of my offers and I emailed the support team. My issue was resolved in 30 mins! That's just about the fastest and most successful customer service I've ever experienced.
Fantastic great deals on groceries love Ibotta give it a try
I have used this app for a few years. During this time, I have only needed assistance a few times. When I have reached out to them I have received a quick resolution to my issue!
Againi have to make aware that there was also 10 for any receipt aside from the $2.00. I don't understand what is going on with the Ibotta app in recent months as it is frustrating to have to constantly text Ibotta for missing cash & it seems like it takes longer every time to get it corrected. Very disappointed in Ibotta.
Awesome customer service. Awesome app on earning money cash back. Highly recommend it.
Joel was extremely helpful & understood the issue & resolved it too - thanks ibotta & team
It misses lots of rebates and makes a lot of work if you are actually paying attention to it. I get frustrated a lot.
After my initial disappointment about cash missing, I have now been compensated and thank the people getting this issue straightened out.
Twice I have shopped on the the day two bonuses were to expire, even checking their status as I entered my supermarket. By checkout time the bonuses had disappeared.
I have sent you two messages about missing $ from food city. The purchase from this linked account was before my trip to Walmart but already got my $ from Walmart but no response from my 2 messages from Ibotta customer service
Lately scanning receipts from any commissary is not working, I have to go in and manually scan the items. And then today I again manually scanned items it said accepted, and look again and it only accepted the.10cents for receipt and not the other products, and it currently states items under review and i scanned them in store to see if they matched.
I've had several shopping apps and IBOTTA is the best by far! They seem to realize that those shopping for deals all the time are legitimate, honest people who are trying to be wise with their purchases. It is hard to always get a great deal on the things that we all need at that exact time. Ibotta is a big help here as they have such a wide range of brands and goods to save on! And they work with/on so many retail spaces: online and physical stores!
They are great with responding from customer service as well!
I usually buy multiple boxes of cereal and EVERY single time, I only get credit for only one box.It is a pain to continually have to report missing earnings and scan the boxes, etc. Ibota knows they have this problem but they never fix it.
Thank you for providing your feedback! We sincerely apologize for any inconvenience. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.
Excellent help. Received missing funds.
Good turnaround time
Thank you for your help
I am always saving a little money! And if I forget to clip a savings, IBotta lets me know. So awesome!
I typically shop through Ibotta to get the best deals and saving and although it doesn't happen often, sometimes the cash back doesn't come through and the service team is so prompt to take care of my issue :)
Sebastian C and Marie V were very professional and caring when dealing with the issue of the poor quality in a receipt which caused it to not be picked up for rebates.
I placed order to Walmart last night but scheduled delivery for this morning I ordered 5 packs of kraft natural cheese with cash to go on ibotta account but it not there i.25 each plus it kept me from getting the bonus
Hi Johnnie!
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sitejabber for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thank you for providing your feedback. If you received a message that your Online storewide % cash back has been reversed, it may have been caused in error. We are currently looking into why these purchases were reported as canceled and hope to reinstate any eligible cash back to your account Earnings soon. We understand your frustration and genuinely apologize for any inconvenience caused. Thanks for leaving an honest review and have a great day!