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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Always nice to earn extra money on items I am buying. Excellent customer support with any issues.
I bought 3 el paso products and scanned each one to make sure they were eligible but you did not give me $1 back. Also I bought frozen Lunchables with pepperoni and scanned it and it qualified for $1.25 back and you shorted me AGAIN! WHY?
I'm really getting tired of fighting you for my rebate. The system scans my items agrees that I have my items then turns around and cuts me short. I rescan and tell you I'm missing cash and you still don't give it to me then I have to go through all the emails back and forth and prove that I bought it what's on the receipt and what I scan repeatedly
Customer service is conveniently located, in comparison to other shop reward aps. It did take a couple of attempts to correct. However, it was with little to no hassle.
I just had a great experience with Ibotta! My daughterinlaw talked me in to joining & I was pretty much confused at first but thought I did well. I didn't at first, but got the hang of it now with Ibotta's help. I love the fact you get money back. I will be shouting Ibotta from the roof top! I am very happy with this app & it's my favorite one. Thanks Ibotta!
I had to scan a barcode 5 times. Each time it said it matched. And yet after submitting The receipt I had to do it again! It still says pending even though it matched.
Had a negative balance a month or so ago, had an old credit from 2022 reversed! How far can they go back? Can't get any particulars from Ibotta so I reached out to BBB to help. Still unanswered questions...
Prior to this, I've been relatively happy with my experiences.
I bought 2 packages of the Tyson chicken patties and it was rejected. I checked the list of products in your website and they are listed. Please check my receipt and correct the cash back amount
I have been using Ibotta for a little over 4 years. It is easy to use and puts money in my pocket! Not only saves you money on groceries but cosmetics, cleaning supplies, health products etc.
My account had a multiple attempted access by hackers. Ibotta security detected this and promptly deactivated my account. The hackers were not able to get at my account balance!
Thank you Ibotta!
I like the items that are offered. This gives me an opportunity to try the items and get paid. Money is added to the account at a quickly.
Had Ibotta years ago, it was okay but never had my brands. Decided to reinstall; horrible! Have found several things to redeem only to have problems submitting receipts!
If I got 2 coke products as pictured which I actually did, I got 4. I was to get 2-2.00 back so I lost 4.00 on you app because it wouldn't work
It's always great. You select, you purchase and ibotta gives you money
I was notified of 2 items that qualified for cash
That I had missed. And explicite direction how to go about receiving the cash reward.
Ibotta contacted me via e-mail to say they thought I forgot to add an item to my list and I was missing money. Sure enough, I checked within the 24 hour window and added the item to my list. Next morning there was $1 in my account. In the years I've been with ibotta, I've made over $500. Those dollars add up and I truly appreciate the fact that THEY reached out to me, when they didn't have to. That's good business!
I have been using it for several years now and find it entertaining and worth the time to look through the products for ones I use. Sometimes I have found something I really like because it was available and I tried it out.
The site has gotten easier to navigate and I like how they can even help you out finding items on yoiir receipts you may have overlooked. It is a great company to deal with!
I've been using Ibotta almost 2 years and have saved so much money on a wide array of products, the app is easy to navigate and understand. Cash back products are always changing giving users a variety of ways to earn cash back. I highly recommend Ibotta.
Most of the time the app works flawlessly. When there is an occasional glitch, Ibotta customer service takes care of it fast :)
We appreciate your feedback! We have already contacted you directly and are excited to help you. Please take a moment to review your messages, and if you require any more assistance, please don't hesitate to get in touch. Thank you for reaching out!
Without a doubt this is the best cash back app I have ever used. I noticed I was missing cash back due to the receipt not looking right. I took a picture of my product bought and how when I scanned on app was accepted but no cash back. I emailed Ibotta and my cash back was added and an email telling me! Without a doubt people are crazy for not using this app! #1 to use and I have used many others!
Had an issue with not getting credit from a store and they were able to get it corrected and fixed very quickly!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!