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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I enjoy shopping for the best saving I can find. With Ibotta you are learning how to saving and to get the produces that you use not just buy for the saving.
A couple of my offers didn't post and support was so helpful and quick to resolve the problem.
I find it difficult to find the deals and then not enough of them to make it worth the time expenditure.
Great response on my online order that was not showing pending. Thank you for great service. Scott Rogers
I love using Ibotta. Extra money is Always nice, especially when you get it just for buying what you like.
If ever a problem, their customer service department is great and efficient too.
En lo personal me gusta mucho.
La mejor manera de ahorrar.
Lo he comprobado
After scanning a saved offer in store where the system verified that 1) the offer was valid and 2) the items (limit 5) matched, I checked out in the store, then immediately scanned receipt where the Ibotta system recognized and counted my 5 items and indicated $2.50 (.50 x 5) as part of my total for claimed offers, upon hitting the submit button, the $2.50 was removed from my total and the offer then showed as expired when I went to investigate. How can 1) I scan and verify in store and 2) upload and the system recognize to then have the offer suddenly disappear? You duped me into buying these items, with no valid offer, I wouldn't have purchased the 5 items.
We are grateful for your honest feedback and regret any disappointment you may have encountered. Your input is truly important to us as we are always working to enhance our services.
I love to get money back for things I have to buy and to be able to try new items, and get money back. That way if I don't like it, at least I didn't spend full price
In the middle of one of the big bonuses Ibotta "updated" the app. So now when I submit my receipt I have to scan the item then submit but if I am missing an item or a scan I have to start all over. Don't know if it's just the one store or if it's changed for all stores
Would be really nice if the other companies I've had to deal with could learn a thing or two from the Customer Service that Ibotta offers they always quick to respond, They are always professional. They always use their manners and they has patience and understanding They always work with me. I think I've only had 2-3 representatives not give me the cashback that I was corresponding with them about but you need to know that that's 2-3 representatives out of a good 100 because I've been using Ibotta a since September 2021. (I think) my total lifetime earnings are over $1000 -that's money,cash money that went to my paypal. At first whenever you submit a withdrawal it might take a day or two, but after you've been with them for a long time, it's instant! No sooner than you click the withdrawal button,money is in your account. It doesn't start out like that, after a while that's how it goes. And it always deposits. There's never been not one time that I submitted for a withdrawal and didn't receive it. It's always been there. There's been times that they probably shouldn't have gave me cashback for the items I purchased, but they did anyways so that's why I make sure I tell everybody and anybody that I listen that Ibotta is the way to go. I honestly a lot of shopping I do off of it has a special place in my heart.
Ibotta wouldn't load in WalMart. I moved all over the store with no success. It loaded as I was heading to the car. I bought OxiClean and was happy to see it as a cash back offer. I added it as we were leaving the store. Problem is it was the wrong size, which I couldn't verify while I was in the store. This is a frequent problem.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
I did everything asked for to try to link my store card and never received a response
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
This app is such a headache. I scan my receipt and then it says I qualified for multiple products but then when I check later I see I only get partial credit. For every transaction it seems I have to submit a ticket. I honestly hate it, I feel I have to constantly correct who is ever looking over the receipts.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
Ibotta is one of the best app there is, customer service always responds in a timely matter and so helpful and very professional.
Wow, I couldn't believe how easy and how FAST I was able to get cash back, and doing nothing different than my normal shopping! I really love this app! I made $35 in the first 5 days I made my account. I just had to wait 2 more days to put the money on my PayPal
However is my card fixed. I should not have to contact CS every time I shop. I am not getting an answer if it's fixed
I bought 7 glade plug ins and only got credit for 4 I should have had an additional $6.00
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
My recent request for support on missing rebate was quickly and efficiently handled, much appreciated
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!