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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I love this app for giving cash back on many items I'm already buying and if there is an issue they provide quick customer support
I noticed a few items got missed. So I inquired about them and they took care of it in a pretty timely fashion. I'm really impressed and grateful.
The most responsive customer service of any company. The golden standard. I should have signed up WAY earlier.
I've earned over $1000 in the year and a half I've used Ibotta. The money back is usually on brand-named items, and I probably spend too much time comparing the end price of the items on Ibotta and the other brands. I usually glance through the offers on Ibotta when I review my shopping list. It's nice to earn extra money and have it there when I run short and need to cover bills. I've withdrawn my earnings once or twice, and it was easy. My money was quickly in my account. I will scan the barcode to make sure the product is correct, and I have found a few times that the item's barcode doesn't match the Ibotta offer when it is the exact size, type, etc. I usually buy the store brand instead, as it usually isn't worth my time to submit a review and then wait to hear back from Ibotta.
I sent in an issue saying I was missing some cash back, I got an answer back and Customer Service was very helpful. They gave me the info I needed and gave me some ofvthe missing money back.
I had an issue where I did not receive the right credit for my purchase. The customer service representative was very helpful and nice. They reviewed everything and I received my credit quickly.
First and foremost, it's the easiest way to earn cash on things I would be buying anyway... and good cash! Not pennies! Secondly, Ibotta's customer service is the best! Their response time to any issue is almost immediate and the result is always positive. Love Ibotta!
Once again, I upload the receipt and several items that passed the "barcode matched!" when I scanned the offer did not go through when the receipt was uploaded. It took me another 10 minutes of continual attempts to get the items I bought to be accepted. I don't know what's happening when the Shoprite receipt goes through, but whatever computer or person reads the receipt is not good at recognizing the purchases.
Have not received cash back,on my last 2'orders and my account is linked I've emailed them 5 times this week thought they were great till this happened they owe me 16 and change, they've totally ignoring me not thrilled with this company
Quite frequently Ibotta misses offers for products I have purchased. Or I'll click the product while I'm in Kroger, but it's no longer offered in Ibotta when I get home and submit my receipt. I'm usually buying the product because of the Ibotta offer, so is especially frustrating when it's no loner available same day.
Hi Lynne! Thank you for your review! For any missing cash back, if you have not done so already, please contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf so that we can help you get your cash back. Thanks again for your feedback!
I thought I didn't get my proper amount of cash back and within a day, they resolved my issue, and my account has been updated. Their customer service is excellent!
Works well and you usually receive the money quickly! Has many different food items to purchase!
The response time to fix a problem is fast and efficient.
Great app! I was even notified of a product that I purchased that was not added in my product selections at a particular store. That was awesome! Thank you so much!
The Care Team is awesome! Their response is very prompt and as a team, they address the customer's request by working together to look into the matter and that's very efficient team work!
Always lots of products to save on and the app is user friendly!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laurie! We appreciate your review! If you are still having trouble receiving your cash back, please contact our Ibotta Care chatbot at help.ibotta.com. She can create a Care ticket for you and forward it to the appropriate team. Thanks again for leaving feedback!