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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Atypical of the Ibotta APP, I experienced a problem getting a qualifying purchase added to my list on the same day I purchased the added item. I reached out to the online FAQ section and then the self help regarding an unexplainable APP behavior. After I exhausted the self help options I contacted the Ibotta support via email. After confirming who I am, the customer service representatives I interacted with were helpful and resolved the issue within 1 day. TY
I wish that I could scan my receipt at Raleys. I don't like having to wait to see if I get my deals.
I was missing cash back and I emailed Customer Service about the issue. Within MINUTES they had not only replied but credited my account. I appreciate the prompt and perfect customer service!
Had two experiences where I had the right items, but the bar code didn't match. Frustrating!
Also have problems getting my reciept submitted.
I bought three canyon creek products only got credit for two
I was missing offers from my receipt, but I sent Ibotta an email and they corrected the issue. They were fast and very helpful.
For about the last 3 months every time I have a receipt to scan for my cash back even though it's accepted with the check mark it doesn't give me my cash back I always have to contact them to receive it, it's really getting old
There has got to be an easier way to check if you made a purchase that there is an Ibotta offer. I am always checking for offers, then I will get am email saying there is an offer available that I didn't select, but it doesn't say which one!
Good morning Jeanne!
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
Thank you again for your feedback and we hope you have a great day!
I had 6 items on my receipt and scanned everything they questioned. The scan was successful but they keep saying I bought the wrong products but I scanned them before I bought them. Very frustrated with Ibotta today
I have been using this app for about 2 years. My experience started out good but over the past 6 months my withdrawals had been disabled 3 times. The first 2 times I was able to enable it but this last time it has been disabled for about a month and I have not been able to withdraw any money.
There are too many times where I'll send something on my receipt and I don't get paid on it. I scanned the product and it was approved but nothing. Not worth my time anymore!
Good morning, Ross!
We're delighted to hear from you and have reached out to you privately to discuss your feedback. If you have any questions or need more assistance, please don't hesitate to respond to our message. We're here to support you!
Thank you once again for sharing your feedback, and we wish you a fantastic day!
I've been using Ibotta for several years and I love it. I have earned more than 2000.00 dollars just for going through the app and adding cash back offers, purchasing those products and submitting the receipt.
I keep the money on the Ibotta app until I'm ready for something " special".I cashed out 700.00 once to take on a " girls Trip".
It's a wonderful way to save. Painlessly!
This process was very quick and easy. I sent an email and told exactly what to do.
Not user friendly, and I don't care to write an entire paragraph about the app not being user friendly.
Good morning Deborah!
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
Thank you again for your feedback and we hope you have a great day!
I recently wrote about a problem I had and they responded quickly and resolved my problem
I'm about to delete the app
The last 5 or 6 times they have not given total credit even though it is recognizing everything when I scan receipts
Good afternoon, John!
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further.
Thank you for taking the time to submit your feedback and we hope you have a great day!
I like your program but we do not drink, no children or pets in our home. So many offers do not pertain to us
Frustrating that I have to spend so much time taking pictures of my receipts and a message comes back can't read receipt. Really tired oif it, problem has to be on your end. Fix please
Good afternoon, Judi!
Thank you for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further.
Thank you for taking the time to leave a review and we hope you have a great day!
Always a great experience. IBOTTA customer service is always there to help with a problem. Love the cash back
Good afternoon, Anita!
Thanks for your feedback! We've reached out to you directly to address the issue. To ensure you are receiving the best offers available to you, please make sure your app is up to date with the most current version, 6.240.0.
Please check your messages and let us know if we can assist you further.
Thank you again for your honest feedback and we hope to help get this resolved for you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning Sue!
We appreciate your feedback and have contacted you privately to address any concerns you may have. If you require additional help or have any questions, please feel free to reply to our message. We're always here to help!
Thank you again for your feedback and we hope you have a great day!