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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I love it. Rewards me for buying things I'm already purchasing.
I love using this app. While not all rewards apply to me, it does catch on to your shopping and will tailor rewards to it which is a fun treat!
Yesterday while doing my usual shopping, I did not notice that the cashier handed me my WIC receipt (not where my rewards were!)
I made the attempt to submit it via paper copy which didn't work (ALWAYS SAVE YOUR RECEIPT!). This isn't their policy, but they went ahead and applied the rewards after proof and pleading my case.
I always love a good (and fair) outcome in a time that is mostly ruled by bots with generated responses. Thank you, Precious P. And Ibotta!
It's been a joy to shop, knowing that my purchases will give me rebates. With everything getting more expensive, I'm feeling fortunate to be able to buy knowing my purchases will help me to make future purchases with the rebates from Ibotta. Thx you Ibotta I love using this app!
Most of the time no credit is given for the products purchased. It's frustrating to submit the appropriate bar codes and still not receive the proper credit.
Ibotta has always provided me with a positive experience and way to save money.
Thank you for your review! Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We truly value your feedback and are delighted to hear about your positive experience. Thanks for leaving an honest review!
I absolutely LOVE using this app! I have earned so much money back that I have used towards shopping on Amazon! I also like that my family and I have tried so many new brands and foods because of the coupons that show up on Ibotta.
Thank you for your review! We truly value your feedback and are delighted to hear about your positive experience. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. Thanks for leaving an honest review!
Muy mala acabo de hacer una compra de 4 percil y solo me reembolsaron uno y el lÃmite eran 5
I love Ibotta. It's a great way to save money. It's a great way to save money on your groceries. I always cash in fir a Kroger gift card. I love getting free groceries!
I did not receive cash back on a valid item and the care team resolved my request quickly.
They gave me a clear explanation of what happened and gave me the credit to my account. GREAT Customer Service! Thanks 😊
It takes a long time to find qualifying items. Stores often do not have the brand, variety or size required even when listed as being available.
Thank you for providing your feedback! Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!
Customer service is always quick to respond and always helps to solve any issues.
The people working for Ibotta have been helpful when a problem is encountered when redeeming products
I tried Ibotta once before and just didn't get anywhere with it. While talking with a friend she was telling me about her Ibotta and how much she was getting back so I decided to try it again. I have did so much better and enjoy it so much! Thank you Ibotta!
Will not properly give credit for multiple items in the same receipt
Thank you for providing your feedback! We apologize for any delay, frustration, or inconvenience you may have experienced. We are happy to hear you received all your missing cash back. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
I can't recover my dam password. Please help me to do so. If this is how this is ran? Id sooner not deal with it.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
Every time I have a question, concern or issue a customer service member is quick to respond and correct or answer any questions I have.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We've reached out to you directly to address the issue. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. For more information please check out this helpful article: https://bit.ly/ResubmitReceipt Thanks for leaving an honest review and have a great day!