Ideal Image

Do not purchase services from Ideal Image! I was going to use their services and changed my mind as I decided to go elsewhere. I went through their loan program in order to achieve their services and since I wasn't going to use their services I wouldn't need the loan. I called to cancel my membership, loan, and appointments. I was told that my money from my loan was NON-REFUNDABLE! Now I am on the hook to pay even though I have never and WILL NEVER receive services from them! Their customer service is terrible. All I was told was that is not our policy! And there is nothing they can do!

I should have checked reviews for ideal Image before giving them $1700 for a service I have not received and seems I should be glad I didn't get blotched like others...be aware of the NO REFUND POLICY.

So I decided to get the life time membership to get the savings blah blah blah. On my third visit to get lip fillers and around the mouth/ nasal folds, the technician squeezed my lips SO hard my eyes were watering through the numbing cream. That was different. After a few days I noticed one side was way fuller then the other and called to come in to see someone. They told me to come in after a week that it should be fully healed and we'll go from there. After a week I went back still very unhappy and my right side was significantly bigger than the left. The technician gave me a bunch of medical terminologies and showed me pictures of my lips and I try to explain to her you can physically see one side is bigger and she wouldn't take responsibility for anything. She told me she would give my number to a manager to wait a week to see what can be done. Two weeks go by …nothing… I Call Leigh tell me to send a message to the manager… Another week goes by nothing… I called for the third time… Waiting for a manager to call… It is now been four weeks since my two week consultation and not a soul has gotten back to me. I work in customer service I am blown away by the lack of concern about clients. I will never ever ever go back here. No wonder why these people have 1.5 stars. I wish I would've read the reviews before I came here. Just horrible. Nicole from the North Attleboro, Ma just returned my call after 4 weeks and had an attitude with me! Lol this company is a JOKE.

Ideal image is terrible business. I initial was going to go with IDEAL IMAGE and found a better place and 850 dollars cheaper with better financing offers. I did not have an appointment and informed them I canceled they said they could refund me the 250 dollar membership but not the money for the procedure that I did not have of around 3200 dollars. This not only reflects poorly on Ideal Image but also Ally Banking the bank that loans them money. I highly recommend if you did this option with Ally to let them know there shady business as I did and their doing a full investigation since they cannot understand why there sending money to organization for procedures that did not happen. RUN RUN RUN FROM THIS AWFUL PLACE. Lowest of the low.

I called Ideal Image in Indianapolis in the fall of 2021. I was called back on a Zoom call (due to Covid restrictions) and told by the rep I would need to pay a one time charge to be a lifetime member PLUS over $2000 of services. Since that time, I have used some of the things, but the filler, which was suggested as needing 2 tubes, reacted with my skin after the first injection of only 1 tube. There is still over $467 of unused product, which I am trying to get either refunded or used in a different way. They suggested skin care products. No... I have my own. Ideal Image has given me the run around for over almost 2 months and now I am suddenly not in the system. I am not recognized as a 'lifetime' member. And no one is willing to speak with me. I am told that they will research it and call back. That Ms Noelle handled it and is looking into it... on and on. I was by Corporate (lori) that I had $467+ still able to be used. I was then transferred to Indianapolis location and spoke with Laura who assured me I could use this balance until Sept 2023. Now I don't exist when trying to set an appt. I am filing a complaint with the Attorney General's office in Indiana. RUN!

I had good experiences at the Tampa Kennedy location until recently there was a change in staff I was assigned to nurse Caroline for a filler It was the most awkward and uncomfortable experience I've ever had She was nice but she was not confident which made me very uncomfortable I will not be going back to Caroline In addition, I really couldn't see a difference in my cheeks the location of the filler which made me feel like I wasted my money i've had my cheeks done before to tighten up other areas so I knew what it should look like and feel like it was a very minimal application when I said some thing about the appearance she talked me out of adding more as I look down at the half-filled syringe

I am not one to write reviews about any business but I want to help people avoid this company at all costs.
I scheduled a consultation and ended up being pushed to sign a paper that they told me that I had 7 days to cancel, the girl that I spoke with even gave me her personal number to text and cancel. I texted her and decided I didn't want to go through with it, and she never texted back.
I started receiving mail from a company called Ally Lending, and I was so confused. I called them to see where my "loan" was from as I had never taken out a loan. They said it was from Ideal Image.
I told them I had cancelled weeks ago, they were so great and kind and filed a dispute.
About a week later, I got a call from a guy named Tanner I believe, with ideal image. I explained my situation hoping to have him help. He then proceeded to offer me a discount and said that I actually only had 3 days to cancel and that I was misinformed and had signed a contract. I told him I was told multiple times that it was 7 days and had the girls number. He told me that at this point I had signed the contract and had to go through with it.
I hung up and called the girl who originally helped me and it ended up being the girls moms cell phone. She hung up and told me to call Ideal Image.
After disputes, the contract was cancelled. But this company is shady and untrustworthy.

Basically, they sold me something that i didn't get! I told them exactly what I wanted and they knew I had an upcoming vacation. 2500 dollars later, they booked my ultherapy appointment wrong. I paid for it to be done up the street. They didn't have my full appointment listed and asked if I could come back. They then booked me in a Dallas location, no where near me and I had to pay for parking and walk there. Then, the 20 year old began to tell me about the rich women that come in drunk all the time for procedures, whatever that was… then I called to explain how they sold me something they couldn't provide and I took the suggestions bc of my vacation and none of it worked out, I knew the ultherapy would take time, but the other things, fillers, botox didn't work… then after 3-4 months my neck actually looked worse, they could care less! With the discount they are still overpriced and extremely unprofessional… they get u in with credit for just about anyone, but it can only be used there… it's a freaking joke of a company and the ads… completely false advertising … there is no way they are number 1 … so, expensive, unprofessional, false advertisement, rude as hell when you get in the door… the ladies were nice at the clinics, i don't want to give them a bad rap… but training lacks and unfortunately for them it shows! Avoid!

Believe these reviews! These people are monsters. I was bleeding after getting Botox. I have been getting it for ten years and never bled out! She was 30 minutes behind and rushed through me. They don't use numbing cream to ease the pain! I never received aftercare instructions which is standard. I canceled future services with them immediately. I asked Ally not to pay them which they did anyway. I called them the next day after being approved. That should have stopped payment. Nope! The procedure l canceled is for cheek fillers. Ideal image charged $1526. 98 plus tax and $131.52 for Botox. Even though Botox was botched l don't mind paying. Ideal image returned $1523. 94. They reduced the amount and kept the $100 in taxes. I want the full amount of the cheek filler returned since l did not have the procedure! I should not pay a dime for it. Ally lending told me to contact Ideal Image again, which l did and no response! Ally closed out my claim and refused to help any further. Their customer service is bad. Don't get tricked into doing business with Ideal Image or Ally. Ally should not pay them until the procedure is done but they lock u in so u have to fight for ur money! Newton Medispa charges $999 for cheek fillers and uses Cherry to finance! Their reviews are amazing!

On 2/22/2023 I paid for Ultherapy Treatment $2000.00 I received Ulth-peri-oral (250.00) and Ulth-Upper face - full face (656.25) Not even halfway through the treatment I begged the girl to stop because of the pain involved. She kept laughing at me and said her grandmother did the procedure two days earlier without a problem. She never offered me a topical anesthetic, which was sitting right on the counter. The procedure was not completed. I never received the Ulth-Lower face-Full face. ($1092.75) I had also prepaid for Ulth - Decolletage $730.60 and Ulth Full Neck $1074.40. I never received the treatment because I cancelled the appointment. I called their 800 number at least 17 times only to be put on hold for hours on end, and when i did get through to someone they kept telling me that they had to escalate the problem and could not help me. Even though I called 17 times, and cancelled all future appointments, they still billed my credit card an additional 50.00 for non-cancellation of appintment. Yes thats right! I want a refund of the money that they owe me and I am also filing a complaint with the NYS Attorney Generals Office. They owe me a total refund of 250,656.25,1093.95,50.00 for the cancellation, 730.60 and 1074.40 and 299.00 because I cancelled the yearly subscription as well for a total of $4154.00

So I paid for laser hair removal in 2 areas but when I showed up for my appointment she said only one was listed. After a million phone calls trying to get ahold of my sales consultant I was told I could pay for the 2nd area... THAT I ALREADY PAID FOR! Apparently the consent form I signed was a contract and she refused to cancel... but Daddies a lawyer and what they're doing is illegal DURING A PANDEMIC. They won't be open much longer horrible people

After speaking with a consultant on a video call, I paid for a service over the phone on 12/07/2021, canceled the treatment after the initial visit, and they have not refunded my money. The visit was not welcome for my daughter or me. They had me making facial expressions stating against a wall. I was informed that the treatment I was looking for was not something they offered, but they knew what it was. I told them to cancel the treatment and started the refund process because they didn't provide the treatment I purchased over the phone. No treatment was not performed, or I even used the chair to sit since they had me standing with my daughter. Since December 2021, I started the refund process and again in February 2022 with no refunds on my bank yet. I have the agreement termination dated 02/10/2022 with no deposits on my bank. Their responses have been different from different individuals. Some of them; the refund was not technically processed until 03/03/2022, we don't have your documents signed, wait four more weeks, the refund bounced back. Today, 03/09/2022, I'm still looking for an honest response and asked them several times to send me an email with these communications and confirmations.

Had a consultation with Ideal Image over Zoom, and was told they could get me in for an appointment today for services. Purchased the membership and services in advance based on this. The location contacted me this morning and said they would have to reschedule me and they were 2 months out - typical bait and switch. I immediately requested a full refund, and was told they would open a case and get back to me. When I called corporate customer service the incredibly rude and unprofessional representative said someone would review my case and get back to me in 3-5 days to get more information. When I asked what more information was needed she didn't know; when I asked to be transferred to someone who would know she put me on hold for 5 minutes, came back and said no one was available, and hung up on me. I have waited the 3-5 days with no response. I have sent emails, no response. I have called every day this week and sat on hold for 20 minutes or more, still nothing. This is the worst company to deal with, stay far, far away.

I was quoted $6000. To remove unwanted belly fat. After the first session, I was told, it wouldn't work. Can't get a refund or transfer to someone else.

Warning!
I started using cool sculpting and cool toning about 8 months ago. I thought it was odd that they do not measure your fat % by calibers or any other fat % testing tools. However, I figured I would trust them when they weighed me and took picture. I did one round of treatment and saw no results. They said it takes time to work. I did a second round and no results they said it takes time. After the second round I learned of a side effect that can occur called paradoxical adipose hyperplasia (PAH) which hardens into an unnaturally shaped lump. They never told me about this during the sales pitch of course not. I have all the pictures throughout this process and my stomach fat did not change, the stomach fat actually got harder. I worked out during this process and put on muscle mass throughout my body, but the stomach did not change at all. I gained weight through muscle mass and this is how they denied my PAH, and I said its not a weight reduction process, but a fat reduction process. They also will not refund my money when there is no evidence of any fat reduction in my stomach area. I now know why they do not use fat % tools, because it allows them to use your weight and pictures as a subjective tool. This cost me $3,500 for no results.

DO NOT GET SERVICES WITH IDEAL IMAGE. PREDATORY LENDING SCAM WITH ALLY BANK. YOU WILL BE FORCED TO PAY FOR SERVICES EVEN IF YOU DO NOT WANT THEM. EVEN IF YOU ARE PREGNANT AND IT MAY HARM YOU OR YOUR CHILD.

The rating speaks for itself. Ideal Image has a F rating with the Better Business Bureau. I recommend that you do something other than cool sculpting because for me it did not work. I called to get a refund because I did not lose any weight or inches. They can say that it was my diet or I didn't exercise, but even if I didn't exercise or diet I should have lost something somewhere!. I started this journey of disappointment in July 2021 and by January 2022 nothing changed. With zero results! When I asked for a refund I was sent to be reevaluated. That was fine but when I said that nothing changed I was told I could have more sessions but it would cost me. When I finally got in touch with someone by the name of Abby to discuss the refund I was told that I would not get a refund because I signed for areas to have the cool sculpting applied but not for results. You know the saying which is a coverall "Results may vary". So RUN and don't look back! If you do decide to do the cool sculpting then read the contract thoroughly!

I spent so much money here for laser hair removal. The technicians assured me that I would have 16 sessions over the course of a year and a half and even if I missed one or two that the program was designed so that I would still get the proper results. My technician scheduled me out eight weeks every single time and then the day that my contract expired which was on the 10th of 16th sessions, they said sorry no you'll have to pay $250 per session if you want to continue. That's an extra $1500 on top of the ridiculous price that I paid to begin with and guess what! I still have at least half the hair that I had before and 3k less. On top of it, I had a different technician every single time and asked multiple times to make sure that they hit every single spot, because every time I went in the technicians were careless and left blotches of hair, and each time they assured me no it will be OK AND ITS NOT OK. SCAM ARTISTS

They will ask that you pay in full before your appointment. DO NOT DO THIS!
They don't tell you that this is non-refundable
If you can't make your appointment
And the costumer support is almost nonexistent
If you try to speak to a supervisor.

Long story short. They never have time for you. Then tell u the times on the contracts over even AFTER AN EXTENSION. I NEVER Canceled an appointment but yet they canceled me every time and booked me 3 months out! They are the worst purchase I made! DO NOT DO IT