Ideal Image

Areas did not AT ALL and have resulted in even more hair growth. I worked with the company as they suggested more treatments and nothing changed. I received a call as well as an email confirming a claim resolution in the amount of $1,368.08 for the 2 areas of concern- email attached. When following up, I was told there are no funds for the claim and claim is denied- even though it was confirmed to be approved by the 2 clinics visited.
No concern for their clients or results. "No Guarentees" is what their response is. They advertise laser hair free services but do not guarantee anything after thousands of dollars spent and only to cause more hair growth where there was non in spots treated. Emotionally distressed by the deception of this company and the lies being told regarding the claim. Would not recommend this business to anyone since they do not care about their clients nor the claims they make and advertise regarding their services. I've had to spend more money on resolving the hair growth issues from their laser than what initially was paid to the business. Buyer beware!

Ideal Image tries to trap you with on line signatures and charge you for services no matter if you receive any treatment or not. I had a sudden death in the family and had to assume the financial burden of our Mother in law. I called and canceled the service well before my first appointment. Ideal Image is carrying out criminal intimidation and is bending the law to suit their unfair business practices. Never use them.

I'll make this quick. Run away. Read the reviews first. I had spoken with them, did a zoom session for my face. I then read these reviews. I texted them no thankyou Any decent business would say ok thankyou for contacting us. They ignored my text and assumed I was going to proceed. I decided to proceed and talked by phone given quotes and discounts and very very confusing communication.
Instantly this text comes in wait I'll get you a better price. Immediately wanted my sister's card #
Or anything I could pay today. Too late my family read the reviews too and my sister and brother in law said no way.So nothing was paid. Initially, I was going to make monthly payments. They use high pressure selling and to get you to pay TODAY or omg you loose the discount. I urge you to look for a board certified Dr or professionals and read reviews first. Glad They never got money from me.

After submitting a form online for a consult. I was immediately called to set up consult, consult went fine but needed some time to think about it. In the following 2 weeks Courtney White emailed me several times to see if I wanted to move forward. When we finally connected I decided to apply for the no interest loan. Loan was approved, but the very next day i decided against some of the services. (hair removal was over priced) I contacted Courtney White left several messages and emailed and got no response back for over a week. I contacted ally lending directly to have my loan canceled. From my experience it seems ideal image will do what it takes to get you in the door and then, they are done with you. Zero professionalism, I would never trust ideal image with anything.

Their consultation does not.make any sense. How can you tell the type.of skin a person has based on a video call. Secondly, they do not.have a medical doctor providing this procedure, worst of all, they have you signing docs while on the video call, one has no time.to read what they are signing. When you try to cancel no one communicate with you, they already gave your money. Very poor customer service

Ideal image is very bad, you can't even review your experience on their website. I got cool sculpting done not long time ago, under my butt cheeks, first of all one side is completely different from the other one, one side you can see that the fat was taken off but it didn't even blend in with the rest of my leg fat, it looks ridiculous, on my second leg, it didn't take any fat at all... my legs just looks so uneven and bad, I wish I was told that this could happen, this was the biggest mistake of my life, they didn't even offer to fix it, because they don't know how and they can't promise me that they can make it look better, so much for years of experience lol, such a waste of money! 2500 k for this treatment, still paying for it...

Ideal Image cheated me out of substantial money by refusing to honor a "life time" guarantee. When I showed up for a subsequent treatment, they pretended I was required to pay more than what I'd already dropped into thier coffers. HELL no!

I would never recommend anyone to get the laser treatment. I spent $4000 on a full 9 treatments that did NOT work. The employees working at the center suggested I call customer service to ask for an extension of treatments since it was very clear the treatment did not work. Customer service was of no help at all. I opened a case and without even speaking to me or asking for proof or anything, they denied my case. The only thing customer service had to offer me was to buy more of their services. Why would I buy more of a service that clearly didn't work in the first place? I am so disappointed with the customer service and the treatment. I don't know how ideal image could even stay in business with the type of customer service they provide.

If i could leave Zero stars i would. The rep lied to me and ignored my current condition to still sign me up for Coolsculpting knowing that I am not an ideal candidate. I was looking for results in time for an upcoming Wedding and the rep assured me that it wasnt a problem. After I signed up they had no available appointments to get my treatments and results in time, and I found out that I wouldnt see the results I was desiring based on my weight/BMI. I tried to cancel within 2 days of signing up (with no services rendered) and they are cold and dont want to assist or talk to me. They got the full amount (through financing) and don't care if they perform the treatments, meets my goals, or gives me any results at all.

They are deceptive, coercive, and try to pressure you into deals with limited information other than their lies. I recommend doing some research and staying away.

The only reason I even walked into Ideal Image was because I received a gift certificate. I didn't have a very positive first impression based on the interaction between an employee and a new customer that was looking for information. I scheduled an appointment to have my lips touched up and was asked to pay in full at the time of making the appointment. A week prior to appointment I was contacted and informed that the injector would be out now and I would have to wait another 30 days. I said that won't work and asked for a refund. Apparently they can't give them locally. Part of my money should be a refund and the rest would be mailed via check. Not sure I believe it was processed yet (going on 2 weeks) You can't get anyone in the phone at their corporate office either. I'm about to involve my attorney. Stay clear!

I contracted an expensive coolsculpting service because it promised good results, which would be seen after three months. The results were very poor, I filed a claim, asked for a follow up appointment to prove it and they never answered me again, neither by phone nor by mail and the worst thing is that they keep charging me for the financing. It is a complete scam.

The worst customer service I have ever witnessed first hand. I was denied treatment for the second time after paying them $400 (50% of the contract) in which I had been told that I had unlimited access to the treatment for 16 months and, based on the verbal contract of their own sales rep, I was supposed to pay the other 50% after the last treatment. Do not trust their sales rep with their promises and statements.
After the first treatment, I ended up with a severe infection that took me three months to recover. When I wanted to resume my treatment, I was told that they were not going to provide any service unless I pay the full amount ahead of time.

This company is ROCK BOTTOM for customer service! All they care about is getting your money period and will do anything to get it! I was sold cool sculpting over the internet! Sales agent was told I had a tummy tuck and still proceeded to sell it to me! Lo and behold I did not qualify…. They sent me cream about a month later and said it was non refundable! Even though they knew I did not qualify they sent it to me anyway! I spent hours and days trying to resolve this! They want a CC 100.00 admin fee plus money for cream that was non refundable I didn't qualify for the procedure so why would I need the cream! I have had bill collections calling me …. Letters…. Texts…. Now I am sent to a collection agency! This company is from HELL BEWARE

Believe the 1.3 rating of this place. Please please do not waste your money. They charge you a membership fee and basically you should just throw your money down a toilet because there is nothing special about it. Expensive services and the Botox they use does nothing absolutely nothing. Just stay a way. You will be like me very dissatisfied. Terrible company. Wish I could give this place a 0

The so called ideal image laser hair removal turned to be a disaster for me; I lost half of my right eyebrow, during two wrong treatments that was done by Ms. Megan.
I paid a lot of money in advance; $2000 to have 9 facial heir removal sessions. My eyebrow were not included. I was told by the business manger that my eyebrow will grow back; I need only to be patient. I have been patient for four years, however my eyebrow never grow back.

I purchased their LIFETIME GUARANTEE Membership last July for $250. I went in yesterday and they said it had expired. The lifetime membership was for only 1 year. I had to purchase another Lifetime membership for $250 to get the discounted botox price. That makes no sense. I pointed out the poster hanging in the office, their website (see pics below) and the front desk person said there was nothing she could do. I paid the $250 but I am demanding a refund. Who can I reach out to? This is deceptive and misleading marketing tactics.

They are very deceptive in what they are selling to you. They never even did an in person consult to be sure that your hair type will be treatable for laser hair removal. Make you sign a contract to complete treatment in 18 months but they have limited availability. I put in about 5 claims with their customer service because I was booked for one thing but I had thought it was the other. Never heard back from them, not once. Don't even try to reschedule your appointment because they will have nothing open for you to do so. You will just miss a whole treatment but the deadlines of when you need to get it done by does not change. There are way better companies than this one. The staff in office were nice though. This is not a reflection of them but of the company.

I submitted a request for information and someone called me immediately. After talking to her I was signing up with a deposit, only to realize I made a decision too quickly. I decided to cancel and get a refund. Not only have I yet to receive my deposit, my account was debited for the first appointment which I had already cancelled. I was on hold for over 2 hours and never got through to anyone. It's been almost 2 weeks and I'm still trying to get my money back. Even tho they took it within seconds!

I had a zoom consultation in July and was told that BBL was the best thing, better than previous laser treatments I had had elsewhere that were successful. The salesperson said I would only need 3 treatments based on what she saw. I have had 3 treatments and even the tech said my results were "unremarkable." I basically threw away $800.
The techs were nice but what difference does that make if I, and they, see absolutely no difference from when I first walked in.
A manager was supposed to call me to discuss but hasn't.

My recent encounter with the front desk clerk Jasmine at Ideal Image Located in Brandon left me deeply disappointed. Upon discovering an unexpected $299.00 fee charged to my account, I sought clarification. To my dismay, the clerk seemed uncertain about the charges and offered no assurance of a refund. Requesting a copy of my contract, I was promised one but faced endless delays and excuses upon my visit to the office. Despite driving there in person, the clerk failed to provide the printout or even follow through with the promised email. Frustratingly, when I inquired about seeking assistance from someone else, I was informed she was the sole point of contact.
Having been a loyal client of Ideal Image for over a decade without prior issues, this encounter was an egregious departure from the service standard I had come to expect. The lack of transparency, accountability, and basic customer service exhibited by this particular clerk is deeply concerning. As a customer, I value clear communication and respect for my time, both of which were blatantly disregarded. It's disheartening to witness such a decline in professionalism and integrity within a company I once held in high regard.In light of this disappointing experience, I urge Ideal Image to reevaluate its customer service protocols and ensure that all staff members uphold the standards of excellence that the company prides itself on.