Ideal Image

Do not, I repeat, do not let these people near your face! They burnt me so bad, I required a round of steroids just to get the swelling down, never mind the scars. Then in order to get a refund back for unused services, they refused unless I agreed to sign a waiver of liability. Shady business practices and ill -trained team!

This does NOT work, I got 4 sessions and saw ZERO results. I mean like NO change at all whatsoever. It was hard to make appointments because all places didn't have enough nurses. My contract ended up expiring and I still have to pay what's left. NEVER again! Don't waste your money.

Since signing for a membership 6 months ago I have called 5 locations and the corporate number without any answer - makes it impossible to make an appointment and all the while I'm still paying! Complete scam.

I signed up for laser hair removal with a consultant over zoom video and got a loan through Ally lending. The following day I read ALL of the terrible reviews people had left and immediately regretted my decision signing up with this company. You have 3 days to cancel services and get refunded! (I was not told that by the consultant but found out by reading reviews online.) I called corporate on day 2 and the loan was refunded back to Ally after 7 days and I got refunded for a payment I made over the zoom video. Thankful I got out with no issues and ideal image handled this professionally. Hope this helps someone like it did me!

Not worth it! Each provider you see will say you need a different amount of sessions, hardly see any results and never with only 1 pass of an area. If you pay in advance, it's written in very small print that you cannot get a refund! Terrible customer service and very difficult to get in touch with. Don't waste your money!

I signed up for laser hair removal with Ideal Image a few months before the pandemic hit. Once the pandemic hit I was unable to get an appointment. Of course going a long time between appointments will cause regrowth so I was told they would do makeup appointments. The problem is it's almost impossible to get an appointment with them and now they're no longer offering the make-up appointments. My contract will be up soon and I've only had half of my session due to not being able to get an appointment. This treatment cost me a lot of money and it is unfair that I will be able to complete it. It was the first and last time I will use Ideal Image.

Severely bad customer service. I need help from my previous treatment, the person transferred me 3 times to a non-working phone line! Will not ever come back to this place.

After sitting through a long impromptu video call, I hung up when receiving a vastly different price estimate than the original. Continued to receive calls afterwards until I blocked them.

These 5 star reviews are suspicious; 98% of them contain perfect grammar and somehow they have all correctly spelled at least one very unique name. How could everyone remember their technician's name anyways? Maybe you've received some monetary incentive?

June 2022.
I was severely burned by a technician I saw here on my 8th and final visit. I saw a doctor and she had never seen such severe burns from a laser hair removal laser. I'm distraught by the fact that these will likely scar my entire public area, which goes past any underwear line, and will be very visible while wearing a bathing suit.
Previous to this awful experience, I also struggled with payment to Ideal Image, as they could never get my auto deposit set up correctly, and asked me for $3000 upfront after I agreed to a $267/monthly payment.