Ideal Image

Getting laser treatments and when I started was told I should come at least every 6 weeks. However, now that I am contract bound, I can't get an appointment for 12 weeks. Customer service basically stated we are working on opening up more slots and we are so busy. Well that does not help me get the service I paid for. They have a very nonchalant attitude. The worst is I don't even think the laser is helping with the hair removal. So long between sessions that I am forced to shave. Would not recommend!

Worst customer service. Especially 1625 Chestnut St Unit 236, Philadelphia, PA *******, this branch they do not provide good service, they cancel appointments up on arrival and when we call and ask for reasoning the lady jus cut the call and hung up on me. I regret choosing this Facility. This is my experience. You better focus on training your front desk workforce who are like face of your Organization. With this bad exp I would never come back to you after paying 10 thousand out of my pocket and still get this service we just regret to the core for this kind of treatment. If not good service at least train your workers some front desk protocols on how to treat customers.

They had no problem stealing $5,000 from my wife and I for her totally ineffective cool sculpting series of treatments. They made no attempt to compensate us for their failed treatment and my wife told me that the nurse was rude to her. I called several times to talk to the manager and was told she will call me back, but she never did. Instead she made her poor front desk girl do her dirty work. There was no noticeable improvement to my wife's trouble areas in fact they may have been worse after the series of treatments. It's hard to believe that they would do nothing whatsoever to compensate us for their failed treatment not even offer her more treatments to try and get her some noticeable/satisfactory results. Instead they just ignored our attempts to contact them. Ideal Image only cares about getting your money apparently and cares nothing about customer satisfaction. Beware!

WARNING: Idea Image is a corporate bully. The "consultation" was really a hardcore sales call that moved so fast you don't have time to think. I pressured into making a $2000+ purchase that is not right for me. Laser hair removal for areas where I don't actually have hair and The laser won't even address my gray hairs. I financed this with their partner Ally... rushed, rushed, rushed with no time to read the fine print. All non-refundable, which I didn't know till after the purchase was made. It is a horrible business with unethical practices and policies. Stay away!

You pay an annual $300 fee which they don't remind you is coming due, then when you cancel, they pro-rate your refund. This is blatantly taking advantage of customers who have not received satisfactory services, cool sculpting did not work and was very expensive. You can get competitive pricing at other spas without paying this annual fee. Do not do business with these people.

This place is not good. If you live in Twin cities area go to Afzal clinics. (Not being told to say this). Only went to ideal image because of a deal they asked me what I wanted done, after little filler the syringe broke while she injected me and I'm like are you ok cause she was freaking out. They do not know what they are doing and do not know how to perfect faces period. If I'm paying 550 per syringe don't ask me where it should be placed, they are the "professionals."

Very unhappy customer. Wanted to get rid of my stomach Was guaranteed by a he sales rep for $3400 I would get a flat stomach. 8 months & stomach has not gone down even 1/2". Paid $250 to get rid of wrinkles around my mouth. 3 mos still have wrinkles. Have made over 20 calls being told someone will return my call. 4 months still no return call. Would not recommend Ideal Image. They r liars & a scam. Would rate -5 but it won't let me

I received a call from Kelly after I had filled out a form on the site to get a consultation for cool spa therapy. She recommended that I pay for the service up front so i could hold my place in line and that I should expect to hear back in the next few weeks with an appointment. It's been 6+ months and I never heard from anyone. I emailed Kelly back multiple times and she let me know she could not refund me my 100$. Thank god I did not pay for the whole service up front like she suggested. Essentially she told me tough luck on my 100$ or I could apply it towards the procedure I originally asked for... after 6 months of no response. Save your time and money! Don't go to these crooks and if you get Kelly do not give her your money! You're better off at any of the other companies in the boston area.

I pre-paid for the service. It took 5 mos for an appointment. When I showed up, they could not provide it because their only person/provider was sick. I was never rescheduled. It's been over a year and a half and they are demanding I sign a new contract and provide a credit card in case I'm a 'no-show'. They already no-showed on me. Their 'contract' is for 6 months. If they can hold my money for this long, it would make sense I should already have an extension until they have provided service. They refuse to give a refund as well.

Last November, I purchased almost $7000 for hair removal packages. They consistently canceled my appointment. After one year, I didn't have any appointments and charge me for it. I am in process to hire lawyer to get my money back. Don't don't make contact with them. They are bunch thief.

Don't believe them when they tell you your contract provides a lifetime guarantee or reduced pricing because they will not honor it. I called for a laser touch up and was told they could not find my records because they purge them every 2 years so I would have to sign a consent form. It was not a consent form, but an entirely new contract that supersedes my original contract and provides for higher pricing for touch ups, rather than $1 pay per pulse. I followed up several times and even reached out to their corporate counsel who could not be bothered to reply to me. Instead, I was told that my only option is to sign the new contract. Poor business practices and failure to honor their own contracts. Go somewhere else!

I purchased numerous services...
I was getting a bbl photo face... I paid $1000 for package before even reviving services. I received a free one n had a really bad breakout reaction from this. I immediately contacted them n sent pics. Took them 4 days to get back to me. I explained to them I never break out n I'm concerned now to continue with this service. I would just rather be refunded. Nope! Won't give money back. They said I can get another service. I don't want another service! BE CAREFUL SIGNING ANYTHING

Very humiliated I felt with Mollie and her virtual consultation. I didn't expect you to hang off on me, because I didn't jump fast enough. If I have reached out 4 times to you guys since 2018 it was for a reason. I want to do business with you. Mollie and staff, you need to learn not just about making deals and the sales, but about how to be more empathetic and respectful. One of the best way for companies to get more business, reputation and growing. Be careful with this place. Go ahead now ideal Image and come up with a caring answer. Very sad!

Areas did not AT ALL and have resulted in even more hair growth. I worked with the company as they suggested more treatments and nothing changed. I received a call as well as an email confirming a claim resolution in the amount of $1,368.08 for the 2 areas of concern- email attached. When following up, I was told there are no funds for the claim and claim is denied- even though it was confirmed to be approved by the 2 clinics visited.
No concern for their clients or results. "No Guarentees" is what their response is. They advertise laser hair free services but do not guarantee anything after thousands of dollars spent and only to cause more hair growth where there was non in spots treated. Emotionally distressed by the deception of this company and the lies being told regarding the claim. Would not recommend this business to anyone since they do not care about their clients nor the claims they make and advertise regarding their services. I've had to spend more money on resolving the hair growth issues from their laser than what initially was paid to the business. Buyer beware!

Ideal Image tries to trap you with on line signatures and charge you for services no matter if you receive any treatment or not. I had a sudden death in the family and had to assume the financial burden of our Mother in law. I called and canceled the service well before my first appointment. Ideal Image is carrying out criminal intimidation and is bending the law to suit their unfair business practices. Never use them.