Ideal Image

June 2022.
I was severely burned by a technician I saw here on my 8th and final visit. I saw a doctor and she had never seen such severe burns from a laser hair removal laser. I'm distraught by the fact that these will likely scar my entire public area, which goes past any underwear line, and will be very visible while wearing a bathing suit.
Previous to this awful experience, I also struggled with payment to Ideal Image, as they could never get my auto deposit set up correctly, and asked me for $3000 upfront after I agreed to a $267/monthly payment.

I've had several experiences with Ideal Image. 1. BOTOX: zero effect. 2. Laser hair removal: zero effect; practitioner said it would not work for my hair color, she did not understand why they sold me the package, but we gave it a try. 3. BBL photofacial: zero effect. I mean zero.

I'm an experienced customer and know what to expect from these kinds of treatments and providers. This organization is little more than a sales scheme. Do not trust your body or your money to Ideal Image. It's a scam.

I went to laser hair removal for 16 moths and after you stop going everything just comes right back. They also take a $300 renewal fee from your original form of payment without reminding you that you can cancel and then when you try to cancel after the fact they say too bad so sad for your luck it in the contract. Awful condescending customer support and very poor communication, not too mention a complete waste of money. I wish I could give 0 stars, but I had to at least put 1 to continue.

The tech I had must've been new! She made my face lopsided and after many calls voicing my concern, speaking to various staff including " manager" Chris, as well as returning to the Henderson location several times, I basically was laughed at and ignored! Finally, after over 6 months of trying to get a resolution I have given up and am seeking a new med spa to correct the mess Ideal Image left me with. Please save your time and money!

I have been forced to reschedule my appointment 4 times because of issues on their end. I have paid thousands to get my laser hair removal and all my hairs have grown back and at this point I'm not even sure if the treatment is doing anything. It has been half a year since my last treatment and you're supposed to be getting them every few weeks. They've also been cancelling my appointments just 2 days before the appointment and asked if I can travel to a different location hours away. The amount of times I've had to rearranged my schedule just to squeeze this appointment in is ridiculous. I've already contacted customer support and they've cancelled the appointment yet again.

I've been trying to get help regarding a refund for almost a month now. I've called and emailed several times to speak with Erin Moore who apparently is the only person who handles refunds. I can't get any kind of communication or anything background here. I asked to have her supervisor or manager call and still no help. I completely REGRET signing up with Ideal Image at all but now that I can only get a refund for the membership I'd like to at least get that back. If you're thinking about it... Be sure you're 100% certain and that nothing in your life changes because you will not get your $ back for services.

Worst customer service. Once they got your money, you wont hear from them again. Coolsculpting nor their treatments work-go somewhere else-they are charging way too much and promise you the sun and the moon and there equipment is never working right...

Horrible experience with Ideal Image. This location was unprepared for my appointment. They could not complete my treatment and I had to return. Very inconsistent information about the treatment and follow up. I heard 3 different things from 3 different people. Customer service at the local, regional, and national level has been awful. My first treatment was almost a month ago and I have reached out many many times to get my concerns addressed and so far I have not received a response. Attempted to escalate the issue but no one has contacted me. For anyone considering Ideal Image, please be aware that there are significant issues with the company.

I tried Laser hair removal services from Ideal images Okc recently highly disappointed their staff is not well trained this one provider damaged my eye brow I have lost half of my eye brow unfortunately. Be aware don't use their services.