Ideal Image

I selected to do face non surgery lift and the nick, they charged me for both, I did the face and I wanted to cancel the nick because it is too much painful process. They refused and they kept drawing money from my account for seven months and keep $900 in their credit to be used for any other service. So be careful to get stuck with them, you can't refund your money.

I explained to the salesperson that I traveled the country in my rv. No problem, she said. I have made numerous appointments at multiple locations and the store calls at the last minute to cancel EVERY time. What a waste of money and time. Don't waste your money on this scam.

This is a really terrible business who will take your money and when you tell them you don't see the results you paid for they will tell you that they cannot refund your money and that the treatment works differently for different for different people. Their customer service agents will not acknowledge that the procedures they offer do not work. Additionally, the individuals performing the procedures are rude and did not make me feel welcome any of the times I went. Save yourself the time and avoid this business at all costs. When I told the customer service agent that I wanted my money back she told me that there is no money available to refund. I paid a lot of money for the services I received not to mention time and energy attending the appointments.

I signed up for laser hair removal in 2020 and paid the amount charged. Right from the beginning things did not add up. I was told I paid for so many sessions, then was told I paid for an amount of time to get as many sessions in as possible. I told them they never disclosed that information. They told me there is nothing that can be done. Fast forward, I have been going for touch ups and was told I was a part of the lifetime plan. I was paying $40 per session. Today I called to make a touch up appointment and was told I do not have the lifetime plan and would have to buy it for $299 then pay $75 per session. They completely make it up as they go along. I would not recommend this facility. They also quoted me $2185 for bikini area but $3272 for both bikini and legs. Nothing makes any sense at this place. Stay far away.

I am 40 years old, I did ultherapy on my neck. They mutilated my neck. When I called to them they said wait, in 2 months everything will be fine, and it was like this for 6 months, in the end when they finally decided to accept me again they said we don't know why it happened. When I asked for my money back, they said no. Before accepting me they called and wrote, and when they did mistake they began to ignore me. Manager never in the office. If you decide to do the procedures in the ideal image think 1000 times, they disclaim responsibility. I was add picture what they did to my neck.

If you have to fight a patient to keep their money after a cancellation then you are not a successful business. Beware, the reason they demand payment upfront to schedule you is because you'll never get it back if you for some reason decide not to move forward with treatment

Multiple scheduling issues over the last year (post COVID). Unable to get treatments when I arrive because they were booked incorrectly, wasting time and gas. Then they try to book you at other locations other than Colleyville, they said I could have an appointment in Garland, 40 miles away! Another big red flag is that you cannot contact the manager, company policy. Do not spend your money here, the "deals and packages" are not worth the extremely poor customer service.

Went on 09/03/2021 for cool sculpting on my inner thighs. The nurse that did it had me sitting in a chair and the device was not able to make full contact. The procedure was very painful and did absolutely nothing. I went back three months later for after pictures and the nurse that took them said there was absolutely no difference and that it should not have been done with me in a sitting position. Since this time I have contacted ideal image over 30 times for some kind of resolution since I still have credit for two more sessions that I will absolutely not do. I talked to Ashley, Casey and Abigail and I have got different answers. I was told I could get a credit for the two treatments I did have done and then a refund for the two treatments I did not have done. I have called every week and every time they say someone will call me and they don't. This is ridiculous.

I wish I read the other reviews before falling into their trap!

The lady who did the consultation with me kept convincing me to click (next) and click (I agree) and did not warn me that once I click on agree, there is no going back! And all purchases are final, and no returns or refunds. I called the next business day to cancel, and I was shocked that they will not refund my plus $5000, even with a fee.
I do not recommend Ideal Image to anyone! They mislead you and convince you to click yes, click I agree without mentioning that we're going to get your money and will not refund you even if the service has not started yet! This is ridiculous! I will make sure to mention that on Ideal Image Social Media over all platforms.

Extreme disappointment and deception with Ultherapy.
Painful burning sensation rapid heart rate and rise in blood pressure and this all happened within the first ten minutes. Impossible to continue the first session. The attendant stated someone would phone me at the beginning of next week. No one from Ideal Image ever phoned me. I called in mid-week. I spoke with two gals, the second woman stated that she would phone me soon. Ha lies, she never called back. I
Also, I telephoned the day after the "first" session and told them "I am canceling the second session which was scheduled seven days later. They have not yet reimbursed two grand I had to prepay.

Just horrible services! Nurse who are not trained about beauty! They are good for hospital but jot in beauty industry! Rude nurses! Do they know how much client paid for those freakin services? I regret purchasing treatment from this lousy place! Thought it was a fancy place to have my beauty treatment but they don't even provide blanket! No basic cleaning of face before treatment! And they don't numb your skin before performing those insanely painful laser!
I had 2 nurses who were $#*!ed up my day! I had terrible headache after the ultratherphy and BBL because it was so painful procedure without numbing cream.
Regret Regret Regret! Go find somewhere else to do anything just not IDEAL IMAGE!

I am dissatisfied with my Purchase of $1500.00 with no result. They lied to me. They said positive result will be guaranteed. Don't go there. They will for sure rip your money off.

What a horrible service for scheduling your touch ups. It seems as though they wouldn't wish for people to be able to do apts for touch ups however if it's a new client then you have availability. The system doesn't allow apts more than 7 days out and the customers have to be calling everyday to see if anything that fits their schedule becomes available. What type of customer service is this. Then the touch up prices increase and they say your are not guaranteed your touch up price just a discount. This is deceitful. Will prices continue to rice and you have to keep paying higher prices for a touch up that you advertise as guarantee for life? Soon enough a touch up would be as much as the full treatment. Then they say the price has increased by 40-50$.

After two office visits, I was told that I had no more sessions 😭. Ideal Image, Fort Worth, TX Hulen area, LIED to me...the machine didn't work properly, I had to HOLD it in place, during BOTH visits! Also, I "fell" for the buy Alle program; it was an extra $279.00, supportively gives you discounts on future treatments. There will be NO future treatments and I feel SICK TO MY STOMACH for allowing Ideal Image, to "real" me in; I took before and after pics also and to date...I HAVE NOT LOST AN INCH! They need to be INVESTIGATED... SERIOUSLY!

I have had multiple services with Ideal Image recently I purchased more botox and I cannot get an appointment because they have no staff. I called and asked for a refund and they refused to give me one because of my contract. They are letting people purchase services they cannot offer.

My appointment with IM was canceled. Today I was contacted by ideal image, regarding my scheduled appointment for Monday July 31st@ 9:am. The receptionist asked me, what's another day and time worked for me. When I gave her some dates, her response was we don't have any appointments, until September. I was pissed off! They called me 3 day before my scheduled appointment, with absolutely no dates that would make up for their, BS mistake. This is always a bad sign, about any company! I regret EVER calling them or paying them my money!

I paid in full for services, and then had a financial hardship occur a week later. I requested a refund, but all I can get is a rep quoting their no refund policy. No empathy for the situation. I just want MY money back.

I personally had a bad experience with the Ideal Image in the Woodlands TX
The agent would not let me know that my first appointment was 2 months out until I payed my money. She claimed schedule wasn't visible until paid. Then I received a call saying the machine was broken. I received another call saying a nurse called in sick. They then told me my appointment would be pushed out to more than another month later. In addition, they really can't tell you how long the results from the ultherapy product will last or when you will actually see any results. It all seems too fishy. I asked for a refund and they refused although they did not fulfill their fiduciary obligation so "Buyer Beware!"

Was promised service done by my vacation signed then got hung up on only to receive an appointment 2 months after vacation. Sales rep lied to get a sale I called immediately no answer called next day and was told I was able to cancel and a case number was started I would get a call 1 to 2 days. No call back I call again and again and get run around. Now almost a month later an hour of wait time after refusing to get off phone with a promise someone would call. Tyler got on saying the contract cannot be canceled due to buyers remorse. Sir its not buyers remorse, I want services just not with your company because you guys lied to me. I have not received any service and refuse they are shady, sneaky, snobby liers. Warning so many more companies out there that are concerned about you not pushy lying sales people.