Ideal Image

This company is ROCK BOTTOM for customer service! All they care about is getting your money period and will do anything to get it! I was sold cool sculpting over the internet! Sales agent was told I had a tummy tuck and still proceeded to sell it to me! Lo and behold I did not qualify…. They sent me cream about a month later and said it was non refundable! Even though they knew I did not qualify they sent it to me anyway! I spent hours and days trying to resolve this! They want a CC 100.00 admin fee plus money for cream that was non refundable I didn't qualify for the procedure so why would I need the cream! I have had bill collections calling me …. Letters…. Texts…. Now I am sent to a collection agency! This company is from HELL BEWARE

Believe the 1.3 rating of this place. Please please do not waste your money. They charge you a membership fee and basically you should just throw your money down a toilet because there is nothing special about it. Expensive services and the Botox they use does nothing absolutely nothing. Just stay a way. You will be like me very dissatisfied. Terrible company. Wish I could give this place a 0

The so called ideal image laser hair removal turned to be a disaster for me; I lost half of my right eyebrow, during two wrong treatments that was done by Ms. Megan.
I paid a lot of money in advance; $2000 to have 9 facial heir removal sessions. My eyebrow were not included. I was told by the business manger that my eyebrow will grow back; I need only to be patient. I have been patient for four years, however my eyebrow never grow back.

I purchased their LIFETIME GUARANTEE Membership last July for $250. I went in yesterday and they said it had expired. The lifetime membership was for only 1 year. I had to purchase another Lifetime membership for $250 to get the discounted botox price. That makes no sense. I pointed out the poster hanging in the office, their website (see pics below) and the front desk person said there was nothing she could do. I paid the $250 but I am demanding a refund. Who can I reach out to? This is deceptive and misleading marketing tactics.

They are very deceptive in what they are selling to you. They never even did an in person consult to be sure that your hair type will be treatable for laser hair removal. Make you sign a contract to complete treatment in 18 months but they have limited availability. I put in about 5 claims with their customer service because I was booked for one thing but I had thought it was the other. Never heard back from them, not once. Don't even try to reschedule your appointment because they will have nothing open for you to do so. You will just miss a whole treatment but the deadlines of when you need to get it done by does not change. There are way better companies than this one. The staff in office were nice though. This is not a reflection of them but of the company.

I submitted a request for information and someone called me immediately. After talking to her I was signing up with a deposit, only to realize I made a decision too quickly. I decided to cancel and get a refund. Not only have I yet to receive my deposit, my account was debited for the first appointment which I had already cancelled. I was on hold for over 2 hours and never got through to anyone. It's been almost 2 weeks and I'm still trying to get my money back. Even tho they took it within seconds!

I had a zoom consultation in July and was told that BBL was the best thing, better than previous laser treatments I had had elsewhere that were successful. The salesperson said I would only need 3 treatments based on what she saw. I have had 3 treatments and even the tech said my results were "unremarkable." I basically threw away $800.
The techs were nice but what difference does that make if I, and they, see absolutely no difference from when I first walked in.
A manager was supposed to call me to discuss but hasn't.

No appointments yet so I disputed on my credit card
No Doctors or nurse follow up to answer questions when question who was doing procedure they replied nurse Dakota I requested last name so I could look up her Bio Rachel informed me it was against the Hippa act which is BS. First Caution... not knowing who doing a procedure to your body. Not explaining procedure and the pain level that might exist... Did my part told them I wanted to cancel said a contract was in place so I had no service completed I disputed with credit card company. A little over 5200. Dollars my present to my self after hubby passed away in August. Now I waiting on my credit card to resolve let cross our fingers gals. I keep you updated

I paid over $8000 for my daughter's laser and at the time we were told that all the touch ups will be free. Unfortunately, after the regular appointments ended the hair on the arms and the face are still around. Actually much thicker in the arms than before. Then, when we went for so Called touchups the show us a part in our contract that says we have to pay 10% for these additional services. Now they have even increased those fees by 50%. My recommendation watch out and do not believe what they say.

This company is disreputable. They use a high pressure sales pitch over the phone, quoting you a hefty price but then tell you about discounts that can only happen if you sign today. When you ask if you can cancel if you change your mind they say yes... but they mean WITHOUT getting your money back, only transferring it to "other services." This company uses shady tactics and unethical business practices. They have over 2800 complaints on BBB and their corporate reps sound like scripted robots who just give you the same answer in different ways and skirting questions about being able to speak with a supervisor.