Ideal Image

Areas did not AT ALL and have resulted in even more hair growth. I worked with the company as they suggested more treatments and nothing changed. I received a call as well as an email confirming a claim resolution in the amount of $1,368.08 for the 2 areas of concern- email attached. When following up, I was told there are no funds for the claim and claim is denied- even though it was confirmed to be approved by the 2 clinics visited.
No concern for their clients or results. "No Guarentees" is what their response is. They advertise laser hair free services but do not guarantee anything after thousands of dollars spent and only to cause more hair growth where there was non in spots treated. Emotionally distressed by the deception of this company and the lies being told regarding the claim. Would not recommend this business to anyone since they do not care about their clients nor the claims they make and advertise regarding their services. I've had to spend more money on resolving the hair growth issues from their laser than what initially was paid to the business. Buyer beware!

Very unhappy customer. Wanted to get rid of my stomach Was guaranteed by a he sales rep for $3400 I would get a flat stomach. 8 months & stomach has not gone down even 1/2". Paid $250 to get rid of wrinkles around my mouth. 3 mos still have wrinkles. Have made over 20 calls being told someone will return my call. 4 months still no return call. Would not recommend Ideal Image. They r liars & a scam. Would rate -5 but it won't let me

I received a call from Kelly after I had filled out a form on the site to get a consultation for cool spa therapy. She recommended that I pay for the service up front so i could hold my place in line and that I should expect to hear back in the next few weeks with an appointment. It's been 6+ months and I never heard from anyone. I emailed Kelly back multiple times and she let me know she could not refund me my 100$. Thank god I did not pay for the whole service up front like she suggested. Essentially she told me tough luck on my 100$ or I could apply it towards the procedure I originally asked for... after 6 months of no response. Save your time and money! Don't go to these crooks and if you get Kelly do not give her your money! You're better off at any of the other companies in the boston area.

I pre-paid for the service. It took 5 mos for an appointment. When I showed up, they could not provide it because their only person/provider was sick. I was never rescheduled. It's been over a year and a half and they are demanding I sign a new contract and provide a credit card in case I'm a 'no-show'. They already no-showed on me. Their 'contract' is for 6 months. If they can hold my money for this long, it would make sense I should already have an extension until they have provided service. They refuse to give a refund as well.

Last November, I purchased almost $7000 for hair removal packages. They consistently canceled my appointment. After one year, I didn't have any appointments and charge me for it. I am in process to hire lawyer to get my money back. Don't don't make contact with them. They are bunch thief.

Don't believe them when they tell you your contract provides a lifetime guarantee or reduced pricing because they will not honor it. I called for a laser touch up and was told they could not find my records because they purge them every 2 years so I would have to sign a consent form. It was not a consent form, but an entirely new contract that supersedes my original contract and provides for higher pricing for touch ups, rather than $1 pay per pulse. I followed up several times and even reached out to their corporate counsel who could not be bothered to reply to me. Instead, I was told that my only option is to sign the new contract. Poor business practices and failure to honor their own contracts. Go somewhere else!

I purchased numerous services...
I was getting a bbl photo face... I paid $1000 for package before even reviving services. I received a free one n had a really bad breakout reaction from this. I immediately contacted them n sent pics. Took them 4 days to get back to me. I explained to them I never break out n I'm concerned now to continue with this service. I would just rather be refunded. Nope! Won't give money back. They said I can get another service. I don't want another service! BE CAREFUL SIGNING ANYTHING

Very humiliated I felt with Mollie and her virtual consultation. I didn't expect you to hang off on me, because I didn't jump fast enough. If I have reached out 4 times to you guys since 2018 it was for a reason. I want to do business with you. Mollie and staff, you need to learn not just about making deals and the sales, but about how to be more empathetic and respectful. One of the best way for companies to get more business, reputation and growing. Be careful with this place. Go ahead now ideal Image and come up with a caring answer. Very sad!