Ideal Image

I was told that I could take as much time as needed in between laser appointments due to me being a student. Then the pandemic hit and I was not traveling back home as much to be able to do my appointments. When I called recently, I was told my contract expired. EXPIRED! I was never warned about this, never emailed, and never told in the first place that there was an end date. This is an extremely expensive place that I was TOLD I COULD WAIT. I was also told that I would stop seeing hair after the 5th treatment, which was a blatant lie. I am furious. Not to mention the lady was rude on the phone and it is impossible to talk to anyone. Notice how it is impossible to write a review on their website despite claims of a 5 star rating? Horrible business, horrible people. Take your money elsewhere.

I would give zero stars if it was an option

They promise that you have good service and appointments, but after you pay for all the treatment they never have appointments available and when they finally give you the appointment for 4 or 5 weeks later they cancel it the same day of the appointment without notifying you. Don't pay for this, they have good prices but it's not worth it when you can't have the service in time for it to be effective. I had my first appointment and have waited for my second date weeks.

They are unable to give you an appointment when i finally get one they cancelled and they expect me to work with them it has been months and I have not get not 1 service. They refused to cancelled I am not even asking them a refund, i told them to stop going into my account but they do not listen i have to go to the bank and cancel them out, what a shame! Run not worth the aggravation

In Sept of 2021 I called in about getting lip fillers again (I did this in May of 2021 with a different place). When talking to the sales lady she was very persuasive and sold me a $1900 dollar package. Brienna Smith was my sales associate I spoke with.
I have been trying to get my money back now for weeks. I never wanted the procedures that the women "upsold" to me. I ended up not going to any appointments and have never even stepped foot in an ideal image clinic.
Speaking with Tyler this morning he informed me that there was no way I could get my money back, and he was the only associate I could talk to. He apparently is the national and regional customer service person, and he said the buck stopped with him.
He ended up hanging up on me because I told him this was F**** ridiculous. This company preys on people with body image issues and works with zero integrity. They have stolen 1900 dollars from me.

Absolutely the worst medical spa experience ever! Completely unprofessional and unknowledgeable! I have been getting injections for twenty years and Ideal Image was by far the worst experience ever! I was charged for a service I never signed up for and it took having to put a dispute on my charge card to be refunded. I was told customer service for refunds could take 5 days to reply and up to 2 hours to hold on the phone. They have been known for terrible turnover in nurses and are very unexperienced. DO NOT GO!

After lying about the amount of time it would take to see results I am now 5 months in and still NOT SATISFIED! I see no results in my face, chin or neck and I'm out $*******! This place is a joke! Never again,,,,

The Process can give you PAH. Which I got and it's been over a year since I had cool sculpting done. The fat is literately dead and stuck inside my body. The only way to get it out now is by liposuction which supposedly they will cover. I have been going through their process to get this done for over a month now and have had to call them the entire time and still nothing has been started in this process. I have been working out pretty hard since having cool sculpting done so now it looks weird. My body has thinned out and I have a large round hard mass of fat sticking out right in the middle. I would not recommend this for anyone. Especially for the price. I wish I never did it. I was desperate to lose the weight quick and I should have just kept with the working out and eating right process. Also the website when logged in will not let you submit bad reviews from my experience.

I had my first experience on 12/21/2020. The service was for neck ultherapy. After one week, I am seeing results; although, I know the process is typically 6 months. If you can tolerate the pain, it is definitely worth it. As uncomfortable as the procedure was, Lanaya made the process comfortable and relaxing. So much I plan to go back for another treatment of the face.

I was finally told today that I would not receive a refund. I have had 1 botox treatment and canceled my contract.The treatment didn't work and I was lied to by the salesperson.And they said I would still have to pay even if I am no longer interested in anything more from them. All the woman said was that I could come in for more treatments. I ask her how could you keep making me pay for treatments if I do not receive any. She said You signed a contract. Still no way of refunding any money.

They tell you you can cancel at anytime prior to services, but what they don't tell you is that you cannot get a refund, even if you haven't had services, they will not refund a loan. What you can do is call the lending company and cancel before it is too late and change you credit card information. The lending company cannot authorize payment to them unless you agree, by placing a hold on the contract with the lending company you can save a lot of money and heart ache.

I paid for the membership and 2 syringes. I was told that I could use the $250 for lip fillers (Which was un true). When I went in for my appointment. I requested they used both syringes. They did not do so and said they did. After swelling went down I went back in and was told I could use another syringe. So not only did they not use all syringes I purchased they wanted me to purchase more. The day I left I was told an office manager would call me back. It's been a month now. I have sent several emails and calls to the clinic for someone to call back. To this day there no one has returned my call or email. Verry disappointed in their services and not doing as they say.

Over paid for services when asked about pricing they wouldn't give specifics just said it "depends on packages" when asked to cancel future appointments they informed me and canceled appointments will not be refunded but they would still charge,

I've been getting botox and fillers at Ideal Image in Chandler, AZ for a couple years and I have nothing but praise for them. Breanne is the best injector I've ever had. No bruising or painful injections when Breanne does it. The only other services I've had there was Ultherapy a month ago so I'm not yet seeing results. They said it could be a few months to see results. I will say that Ultherapy was very painful and I won't be doing it again so I'm hoping for some amazing results.

This company will trick you into signing a contract that they will use for each treatment that you purchase. Every treatment is nonrefundable you will not get your money back even if you cancel within a few hours of making your appointment. I signed up for ultherapy, not knowing it was nonrefundable and I'm now charged $1500 that will not be returned to me that I am stuck paying, this company is horrific and please beware before you purchase anything because they will not help you in anyway if you want to get your money back.

I had to cancel because I had a family emergency causing me to take on the care of my father on hospice in my home. Not allowing me the time to drive 3 hours to the location on multiple dates. They refused to give me a refund. I find their company has not compassion for their clients. Money Money Money

This procedure, cool sculping is a total ripoff. It does not work. They don't tell you about the result limitation upfront before you sign the contract. Don't waste your money!

I was working with a consultant trying to determine if I wanted to have coolsculpting. I was looking to have some work on my thighs, bra fat removal, inner and outer thighs. When we got to the discussion regarding the bra fat removal, the consultant proceeds to tell me that does not believe that I could afford that portion of the treatment. I would not recommend Ideal Image to anyone.

I purchased Botox more than 6 moths ago. The same day if the appointment they tell they couldn't do it because they need it to see my blood work from my doctor because one of the medication I take. Well, if they have tell me this I have gotten to the appointment prepare. I was asking the lady that supposed be a nurse questions about Botox and she was looking at me, like she didn't know what I was talking about. She make me feel like I was an idiot. I would not recommend this place. Very unprofessional and I wonder if that lady was really a nurse? Because she didn't know anything about Botox. I'm very dissatisfied with the way they handle business and they way they treat the clients. All I want right now is my $420 because I would never going there again.

I've always had a bit more of facial hair then normal, so I thought I would get it lasered off. Ideal Image is always running advertisements on laser hair removal and how I would never have to shave or wax ever again, so I bought a $2000 laser package for my neck hair. An now over a year later and after all my treatments are done, the hairs on my neck keep growing back and now they tell me their is a change that it will always keep growing. I just spend $2000 on a treatments that never work, an here I am wax the hair off my neck AGAIN..