Ideal Image

This place needs to be investigated. They are running a scam. My service location is Newton Massachusetts and the consultant (Korin Risco Hernandez claimed to have years of experience with the company and been in this industry for her entire career)based in Florida. Hear my story: I was looking into the cool sculpting treatment. The consultant assessed my situation in a zoom call and told me 1 session will take care of it. I was like oh great. How little do I know. I fell for the biggest business scam. Leading to the day prior to the appointment. The nurses in newton location told me: the appointment is only scheduled for 1 side of my abdomen area... WHO IN THE WORLD will only want one side of their body to be treated?! So they told me if I need another side treated I would need to pay $700 over the $700 I already pay for my service. None of these was previously communicated to me until the last day before the appointment. They trick people in and lock you in a contract and an fairly expensive price and starting to ask you for more money or they will only give you the reduced service. So you thought you were in for a good deal, you were too naive. They wants you to spending 2times more than promised. DO NOT GO HERE. This business needs to be investigated, please do not fall for the scam. It's my real experience. I'm happy to spread the world. Anyone who wants to purchase from them. Please don't, I'm happy to share my personal experience with you just to avoid you from further headache. Also, to be able to buy the cool sculpting service they had to bundle you with some sort of membership. It's completely unethical. It's coming to sense to me the membership fee is where they make their most profit. This place is not about giving you the care for your body, rather a cash generating machine for the CEO and they will squeeze every cent out from you.

I reached out to Ideal Image in regards to laser treatments for dark spots. They required a zoom consult to go over your specific issues and to sell you a membership. We went over the reason I needed the treatment and I purchased the membership with 3 laser treatments that we scheduled once a month for three months. Of course they didn't mention they didn't have any appointments availability for over a month until after I joined/paid. I filled out the health information at that time then waited a month for my first appointment. Last night, I got the same health questionnaire in a text link, my information was already filled out so I just resubmitted it. Today was suppose to be my first visit, they called two hours prior to my appointment to cancel stating bbl isn't for the dark spots/melasma. In addition to being a complete disregard for my time and money, they can't refund directly, it has to go to their manager and then corporate. I should have looked at their reviews - better business bureau has a one star rating with almost 1600 complaints.

*Update: Originally I was told someone would call me in 5-7 business days in regards to refund. Posted a review and received a call stating I needed to sign a contract to receive a refund. I received a DocuSign which stated to receive a refund I had to remove reviews. Out of principal I called back and explained I would not be removing the review as I feel like this is not good business practice and others should be able to see honest feedback on businesses. She then backed down and said I would receive a refund. I then sent a follow up email to the representative, Kinsey, confirming I would be looking out fort the refund within 21 days as she had advised in our conversation. Within a few minutes she called me and said the refund department said they will reject the refund if I do not sign. I let her know I am not doing that so I will be moving forward with American Express and the BBB today.*

I am so disappointed in the way this company has treated me. I did a consultation wanting to know more about laser hair removal. I wasn't given much information about the procedure and apparently the contract. After the consultation I researched the procedure and was terribly frightened. I have terrible anxiety which leads to panic attacks. I have also had various seizures from my panic attacks. So, I called to cancel my whole contract with ideal image and they told me I could not do that, that I had to do the procedures. I had an anxiety attack that moment because of how ideal image was basically forcing me into procedures I was to frightened to do. I called the next day after calming down to see what I could possibly do to cancel my contract, they said they needed a doctor's note. So, I went to see my doctor and he gave me a note to send into Ideal Image. I emailed the doctors note to two different people that I was given email address from. I didn't ever hear anything back from Ideal Image. A month goes on and I'm getting Ally Lending letters in the mail. So I call again and Chris, an Ideal Image manager, spoke to me again and tells me that the doctor's note was denied. So I either have to go get a procedure done and have a panic attack at the clinic that might send me into the hospital or pay $3,000+ for nothing. Chris tells me that Alex, Ideal Image's Corporate manager is gonna call me within a week and I did not receive a phone call. After waiting a week and I called Chris again and she told me she was going to reach out to Alex again and I should have received a phone call from her that day. Well hear I am a whole week later and haven't heard back from anyone. I have called Chris multiple times this week and left her messages and she has not reached out to me. I want to resolve this ASAP! If I have to get my lawyer involved than I need to know.

They charge outrageous prices and promise treatments then they don't fulfill the agreement by delaying scheduling! They use the constant excuses of being short staffed then they say they are a very popular location so they have a bunch of clients so that's why there are major delays between treatments! All lies! They do this to only treat you a minimal
Amount of times so their ROI is great while yours is little to none. I literally purchased $2500 worth of a years laser hair treatments and received 4 treatments to be told my year was about to be up. First, they NEVER told me that the cost and agreement was for a year! I was told I would receive a minimum of 6 to 8 treatments. There was never a mention of a year to do these or I would have definitely complained way earlier on with the scheduling. I literally couldn't get an appointment for 2 to 4 months between my treatments! Add that together and that equals 4 max visits a year, which the company is robbing people by doing this! Brilliant way to SCAM people and make huge profit margins. I put in a BBB complaint and they said i wasn't eligible for a partial refund but they would extend my time for treatments. When I asked if they could guarantee me treatments every 7 to 8 weeks until the end of the extension, they told me to call my local branch for scheduling! Huh?! I just told you that scheduling has been the problem from day 1 but your solution is for me to call them and just accept that! Not happening. I'll make sure as many people as possible know the scam this unethical organization is running on people everyday! Don't waste your time or money, please! There are a lot of other reputable places to go and spend HALF THE MONEY and get your treatments!

Absolute joke of a company! I am 19 years old and I was interested in laser hair removal. I had a consultation and when I did the consultation I decided that I was going to move forward with it. On the zoom call with the representative, she said she would have to fill out a credit card company loan with one of the 2 companies they work with. She asked me how much I make each year to which I told her "I do not make that much, maybe $9,000 per year", so she filled out the credit card and said "it will not get approved if I do not put $15,000 a year" I said that was okay because it did not seem like that far of a jump to me. After ending the call she sent me over some paperwork to fill out, but I had decided I did not want to proceed, but since I signed a contract initially, I could no longer get out of it. So I sent her an email and it took her a week and several emails along with a call to the company for her to respond and tell me since I signed the initial contract there was no way of getting out of it. So I talked to my dad and he looked into it. Upon looking into it we found that my signature had been forage onto the credit card company, Fortiva, paper and I had a blank copy of the form sitting in my email, so how they approved me for a loan is beyond me. We also found out that she had put $15,000 as my monthly income! Which is a huge jump from the $9,000 a year I had said. We also noticed that Fortiva is not licensed to do business in Arizona, which is where I was. We are now taking legal action against Ideal Image, and when they found out they sent a termination agreement to get out of the $2,000 I owe, but when I read it I found out it was a nondisclosure agreement wrapped in a termination. We are still taking legal action and I would avoid this place at all costs!

I had an appointment for a touchup for laser hair removal on my face. Her computer was down. She did not charge my credit card normally it's $40 I've always paid $40 but when I looked at my statement it was 180 311 so I called ideal image, and I said to her Why is my card card charge $183.11 and she said it was for the new contract that I signed on 2022 for cool sculpting which that was bull crap because it did not work so I told her the contract that I found some sign for cool sculpting was just for cool sculpting I didn't know it was a lifetime guarantee for my hair removal. I've always paid $40 the girl without my knowledge charged 180 311 I will never recommend this place, I will never go back and I will keep putting bad reviews. If you guys read your own reviews, you've got very bad reviews, credit card fraud everything I'm reading all of the peoples reviews and they just bash ideal image and I've never had a problem with them besides the cool sculpting but now $183 for a couple touchups on my face that is totally wrong. I will tell all my people never to go to ideal image. There's different spots out there and cheaper and better I only went there because I was locked in for the $40 but I'll never go there again shame on Abiden MH for even charging somebody's credit card for 183. I disputed the charge and left $40 and the tax because that is not right she never gave me a receipt she never sent me email how much she was charging my credit card back-and-forth for months and I just finally talk to them and they said I signed a lifetime warranty with cool sculpting so that means it takes over my laser hair removal. That's not what the girl said or else I would've never purchased that which cool sculpting never even worked bad review under zero definitely and by the way the hair still grow back cool sculpting never worked anybody that wants to go to this place please don't

I purchased Ideal Image on 08/10/2022 for derma fillers and laser hair removal My laser hair removal appointment was scheduled for 08/16/2022@ 12:40 pm I received a email stating my appointment is scheduled. My Advance filler appointment scheduled for 08/16/*******@11:00 am. I received a email stating my appointment has been scheduled. On 08/16/2022 I arrived for my appointments@ Ideal Laser 5400 Brodie Ln Suite 280 Austin Tx ******* phone *******778 and was told my appointments was auto canceled, I have email for each appointment stating "appointments has been scheduled". There was nothing front desk could do to squeeze me in to perform services Advance Fillers guaranteed during sales time of purchased. They wanted to squeeze me in only for Laser hair removal but not Advanced filler 08/16/2022@ 11:00 am nor can they help in issuing me a refund. Front desk supplied phone to call for refund *******324. I called spoke with Aaron who opened a refund case#*******. I was told to allow 15 business days for decision. Decision is Ideal Image canceled my appointments and want me to wait a whole 15 business days for a decision. I have notified my credit card companies to despite refund Advance Filler purchase $725.00 Lifetime guaranteed Members250 I feel scammed and ripped off, services was expected and not rendered both of my appointments should not be canceled. I ordered Advance Filler and Laser hair removal together not separate. The timeframe to make a decision but not a refund seems unethical and poor business practices. I would like to escalate this matter. I want my refund $975.00 I paid you $975.00and expect $975.00 refund.

Debbie had me signed me up at the Melbourne/Viera Location for Laser Hair removal. Debbie was as nice as can be. Jessica did the first two Laser treatments and she was careful and professional. Unfortunately, Nicola did the treatments afterwards even though I was happy with Jessica and requested to continue with her. Nicola hurt me and Jessica never did. Nicola rationed the hurt as increasing the jewels on the machine. At various times, Nicola also missed many areas and then literally lied and said she already did those areas. I had asked Nicola if we should wait till the tan completely is gone and she said I would be ok as it is mostly gone and continued with treatment. Nicola ended up BURNING me so badly I am scarred, blistery and had to go to the hospital for Burn and infection treatment. The Dr, Dr Angela Fisher (Ideal Image DR) was very matter of fact (and stated false facts) and kept telling me she has been the Dr at Ideal Image for 17 years and she regularly has patients that get BURNED and scarred but she represented the scarring and pigment eventually can be reversed. And I should wait upwards of 9 months to see the burn marks fade. I never have spoken to such a self absorbed Dr who cares less about the damages her and her staff does. Dr Angela Fisher also had the nerve to tell me that I still got benefit from the 4 sessions while I was in front of her all scarred, burned and in lots of pain. It was not just a nightmare, unprofessional but torturous. Please be ware and do NOT take a chance with these people. The technicians and dr's do not have your best interests at heart and they LIE after the fact to cover themselves. Nice on the outside but Deceivers and very bad people. I am waiting for them to call me back to get at least my money back and to cover my medical expenses.

BUYER BEWARE, THEY ARE QUICK TALKERS. DO NOT GET YOURSELF WRAPPED UP WITH THIS COMPANY, THEY LOCK YOU INTO A CONTRACT AND FORCE SERVICES.

Please read everything if you want to save your money. One day, I came to Ideal Image to get some information on laser hair removal. However, instead of going over eligibility, they were quite aggressive about wanting me to sign the contract. The guy, representative, was very inpatient. I felt so much pressure. I should have said no, but I didn't. Foolishly, I paid all the amount up front because I was getting a better discount this way, and I was hoping that tomorrow will be a better day. I was told that the technician will go over details tomorrow when I come for my appointment. Before my appointment they email me the health form to fill up. As soon as I arrived, the technician ( very respectful girl) approached me. She started to go over health history, and it appeared that I had some contraindications, as a result they could not perform laser treatment until I get dermatologist approval. At this point, I decided that I do not want to proceed with their service. I felt like they did everything unprofessionally. The technician said that she will send the cancelation request to her manager and someone will contact me within next 24 hours. No-one did. I called them again. This time I was told that it will take 2-5 business days before someone calles me. I waited patiently 5 days. No-one did. I called again, and this time they transferred me to a manager. She said that I will not get a refund untill I get the doctor's note. Now, I wanted to talk to her supervisor. She connected me to a super rude and unprofessional person. She said that since I signed a contract, there gonna be no refun. That I have to bring the note from the doctor, and only after that they will see how much money they will give me back. WHAT? Guess what, I went to a dermatologist. He didn't provide me with the clearance report, because he doesn't want to take their responsibilities. He said, that laser place should have professional dermatologist. I informed Ideal Image, and still no money back

I never write reviews but I'm sharing as Im hoping others can prevent the horrible experience I had here. From beginning to end which spanned over 5 months, there were mutliple touchpoints that just aren't okay in this indsutry, nor in any inustry I should say. I went in to get a BBL (recommended by the clinicians themselves) and a few units of botox in Jan. I left with less units than I asked for and burn marks all over my forehead. I went back a few weeks later to follow up as the marks hadn't dissapeared and my botox hadn't kicked in yet. I asked for help. They said to wait a bit longer. I called the office multiple times over that month with no answer back. I went back in 2 months later, hoping the marks would go away, and all I recieved was a sorry. The nurse who had treated me said I should get my money back as I had hyper pigmentation marks all over my forehead. I still do to this day 6 months later. I called HQ and was told I couldn't get money back since I "had" the treatment. Even this communication took over 6 weeks. This large franchise couldn't give a nominal fee back even after having proof of long haul scars on my face. Horrible customer service and outcome. I would go to the smaller mom and pop places who genuinley care about their clients.

There really needs to be a "no stars" option for reviews. The frustration that you WILL have is not worth the quality of service and level of service that you receive. I signed up for their lifetime membership. I'm out of 3,000.00. It will cost me more to file a lawsuit than the loss well so I'm just taking a loss.

Let's start at the beginning, I requested a consultation on their website and a sales person from a call center set up a video call between myself and a clinician. The sales person was nice and friendly but the clinician was cold and unwelcoming. After she told me about the service and pricing, I told her that I would have to think about it and get back with them. She said, this price is only good today and you have to commit now. Otherwise you end up paying full price which was in the tens of thousands of dollars. I fell in from the pressure and signed up.

On my first visit, I was told that I would have a different person serving me each Time. I did not like that. I requested that the person that serviced me that day be my same service person next time. I was told because of my request, I would have to wait a month until more days opened up on their schedule and they would "try" to get me with the same person. At my previous dermatologist's office, I could book appointments 6, 7, 8 months in advance! It's the same for my dentist, my doctor, and my cat's vet! So why do they only open 45 to 60 days at a time. It's almost IMPOSSIBLE to schedule an appointment with Ideal Image! That's what led me to this review today.

I've called them 7 times today, Friday afternoon, and the phone just rings. I don't receive an answering service or voicemail or anything it just rings. I did not pay $3000 to hear a ringing phone. I sent an email to customer service and I haven't heard back from anyone. Maybe they're out of business? With service like this it would not surprise me.

The laser hair removal treatment I received was so-so. I've done laser hair removal at two other places and Ideal Image is okay but not my first or second choice. Of course at this point, I'm not recommending them at all. I'm just going to use up my appointments that I pay for, if I can get on the schedule, and I'm never looking back.

Ideal Image's pricing is 40-50+% less than what I am accustomed to paying. 16 treatments for $3000 is great. But as the saying goes, you get what you pay for. I was having laser done at a dermatologist office prior to Ideal Image and I was paying $2500 for 5 treatments. I left them because it was too far of a drive from my home. What a mistake that was. I should've just made the drive.

I hope this review helps someone. I guess I'll get back on the phone and try to book an appointment……

I have been a client at Ideal Image since 2008. My first treatment was a brazillian. I was happy with my service and had no problems. In 2018 I decided to do my underarms and legs. I signed my contract Pre-covid and had a couple treatments before the pandemic began. At the time, I had started my treatments in Ohio. After the first treatment I moved to Florida and moved my services to Fort Lauderdale and then covid hit. Since Florida was the first state to get hit they closed down pretty quick. My appointments were canceled and was told they would call to reschedule. Well that never happened. I called and was on hold for over 2 hours and finally got a human but was at the home office. No appointment we will call you. Well, I finally months after got an appointment but because my contract was now up I had to go through all kinds of hoops to get them to honor my contract. I didn't breach my contract... the company closed. I did finally get my treatments except one. That was fine. I will take the loss. I called to do a touch up treatmnent and they can't get me in for 4 months! I had a friend call from a number that they don't track because once you become a client if you call in it will only ring to where you are getting treatments. Amazing, if you are wanting a new service there are plenty of appointments. They have too many clients and not enough staff to fulfill these appointments. If you need a touch-up or follow up the appointments are very limited. Basically, if they are not making money there are no appointments for months. BEWARE! I would not have any other services done at Ideal Image because they can't fulfill the clients that they have!

I signed up for laser hair removal, and was quickly talked into cool sculpting. The consultant zoomed me in, examined the areas I wanted improved via video call, and confirmed that I was definitely a good candidate. By the end of the call I was all in at 7806. 25 which included a "lifetime guarantee". It took over a month and half for my first cool sculpting appointment, due to all locations being overly booked. I went in and was told by 2 nurses that I was not a good candidate for cool sculpting. The areas I "thought" I paid for was more loose skin, and the cool sculpting would only make it worse. I called the main number to request a reimbursement on 9/2/22. Finally received call on 9/19/22 that I was not eligible for reimbursement. When I started questioning him, he could not provide facts except you signed a contract, telling me that the medical professionals say, there are other areas that I can have cool sculpted. Excuse me? I explained to him, I do not need cool sculpting on any other areas, that I paid for lower stomach, banana roll, and inner thigh. He tells me that cool sculpting is not sold by area, only by units. Really? Well that was not how it was sold to me when I had my consult. I got extremely upset and said I wanted a reimbursement for services I paid for, and that per their nurses was told I should not do. All he kept saying is you are not eligible for reimbursement. I asked him to tell me exactly what the medical professionals said, he refused to tell me. I keep asking, and then he start spelling "Y O U A R E" I am like, I know how to spell, I need you to tell me what the medical professional said, he continues " N O T E L I G" I stop him, and say "Oh you are spelling out I am not eligible for reimbursement?" I am in absolute shock at the way I was treated. I made it clear I would be seeking legal counsel, "he informs me to go ahead". Eventually this guys hangs up on me. I am in awe by how this company treats their customers, and am horrified that a company like this still exists. I have an appointment to see a lawyer today. Ladies run the other way... any company that refuses to give you money back for a service you never received for whatever reason does not deserve your business. PERIOD! On top of that, after reading these reviews, it appears I was scammed into the lifetime guarantee as well. Consultant explained to me that I would be covered for a lifetime so if any hair grows back, I could get treated. I was never told that would be at a cost of 250.00 annually, will be looking into this as well.

I Can tell YOURE a scam STOP SCHEMING PEOPLE WE WORK HARD FOR OUR MONEY TO JUST THROW IT AWAY ON SCAMMERS LIKE YOU! $#*! YOU

When I first heard of them it was through Facebook, they seem very reliable in providing services, I also went on their page to see further reviews on them. It all seemed wonderful. On 03/28/2022 I reached out to Ideal Image for information and pricing. When Imrana Wali (sales agent) Answered the called she explained to me about the services and prices they have and also some promotion they had. When she told me the price I told her I needed to speak with my husban due to the amount they where asking. Imrana immediately stated that if I leave the call with out purchasing I was not going to be able to get the offer she provided. At that point I felt pressured to get it because to me it seemed like a good deal. So I singed up for the service and told her that I need weekends for the services due to My work hours. Imrana started making appointments for different days and started splitting the services, I told her I can only do it once but I needed weekends. So she scheduled me for April but it was hard for me and told them if they could change it and the next representative (no name) unfortunately told me that if I needed the full treatment the only opening for me was in June 4th. June 4th comes along and I got sick (no doctor notes) so I called to reschedule and ofcourse they have nothing available for me till July. I am seeking full refund from this company because they cannot meet my needs of schedule. On June 4th 2022 a representative mention to me that they are always booked, and that they have so many customer complaints. I did place a complaint on 06/04 I did receive a call from Ben Braughton Executive client care service for my complain through a week later (06/09/22) and he stated that I cannot get a refund due to the contract, unless their medical director states im not able to get treatments. But to be honest, I never got an evaluation from them, all they did was ask if I had aondition and I stated that I was diabetic with unstable hormones. At this point the contract should be reviewed since they never provided me with a doctor to evaluate me... for all those seeking this service please don't, do not waste your money or time to get a appointment in for what you need.

If I could leave less than 1 star I would! This location and this company will rip you off! Don't go there!

I had a full year contact with them and during that year, they canceled on me numerous times. After my year was up, I made an appt to start paying per service, and they told me the price I would pay. I went to my first appt, and when I came out to pay the total was $100 more. They said they raised their prices 3 days prior to my appt. THEY NEVER SENT AN EMAIL OUT OR TOLD ME ABOUT THE PRICE INCREASE BEFORE MY SERVICE!

I called Corporate and they gave me 2 free sessions, and scheduled them. I drove 40mins to the appt only find out they canceled it on me, and NEVER called me to let me know. Then they told me those 2 free sessions were expiring and I wouldn't get them.

I called Corporate again! They extended the exp dates, and rebooked me. I asked what would happen if they canceled on me again. Corporate told me I would get refunded my money. Guess what?!? They canceled the appointment again!

I called Corporate yet again, now they tell me they won't refund my money. I don't want the full session refunded I want the different in price refunded. They said I can only have the 2 free sessions. How can I get the 2 free sessions when they keep canceling on me!

This company does nothing but rip you off. Stay away from the North Haven location and don't bother trying to call Corporate because they rip you off too!

IF YOU ARE BLACK, STAY AWAY FROM IDEAL IMAGE. I sustained 2nd and 3rd degree burn at 2 of Thor locations in Ma. I have been suffering for 4 weeks while the blisters burst and waiting for them to heal from all over the private area and my legs. I have sustained second and third degree burn all over my legs and all over my private area. I called to discussed other custumer service issues, cancelling appointments ent last minute and booking appts over an hour from my home. Today I called to discussed the burn matter. Finally I was able to track Tyler to answer my numerous concerns and calls. He began victim blaming and say the contract say you can and will experience burning. I told them yes but the contract does not say their incompetence will cause me to burn and blister to this level. I was appalled at his responses and lost my $#*! at him, he shows no compassion for what I'm going thru, all I wanted was to end this nightmare on a clean slate. The nurse lazered my tatoos on my legs, I guess I was too black for her to see it. The nurse who performed the initial burn said to me because I am a black women, dark skinned person, this is expected! I was appalled and my family member who was in my house heard her say that and was dumbfounded of what she heard and yet I try to set it aside as ignorance on her part. I guess if you are black this is expected per ideal image staff, but I'll be dammed if they think this is the last they are going to hear from me. All I wanted was refund for the last two of the 5 treatments and remainder of my money back but they want to play games and take no responsibility for their negligence. In a nutshell, don't go to these people even when their staff make mistakes, they try to blame you and your race. I admit I didn't look at the reviews, I assume this company was reputable, they put patient care ahead of financial gain since it was a nationwide company. Unfortunately I will only post the milder pics of my situation. Per legal advisors, I can only share some pics not the one in my private areas with open blisters and scars which sustained the 2nd degree and first degree burns per medical advisor.

If I could rate in the negative I would. After inquiring to an email advertisement that advertised a discount for 50% off photo facial treatment, I was not provided the cost amount upon inquiry, but rather repeatedly called and emailed day after day to schedule a video consultation even after I explained that I was on vacation. Once I finally agreed to the consultation, during yet another attempt for them to schedule, it immediately was turned into a video consultation. At that time I agreed to service at a location on Windward Parkway in Milton, Ga near my home. The representative then indicated that she was having difficulty with the system and could not schedule at the time, but advised that the scheduling department would call me back. Several days later I received a call and was informed that the service I purchased based on my location was no longer offered there as they did not have the equipment in said location. Other locations were suggested and I indicated they were not options for me due to distance and that I would need to be issued a refund. I was told someone would be calling me back. When I did not receive a call for another week, I contacted Ideal Image. After telling my story, and being transferred to the third person, I was very rudely informed that the staff member that performed the service was no longer at the location and I would just need to go to another location or accept credit for a different service. When I advised that I would need a refund as they were not able to provide the service as sold to me I was informed that would not be happening. I explained that this was a bait and switch method as I entered into an agreement for a service at an agreed upon location when I made payment. When I asked to speak to a Supervisor I was laughed at and informed that if I spoke with someone is management I would experience an even worse response from them. I assured the representative that it would be necessary for me to speak with the Supervisor. After holding for a lengthy period of time, I was informed the individual was not available and I asked if I would like to be called back. To which my reply was affirmative - they still have my money for services sold under false pretenses, and I am still waiting for a return call and full refund. To say I am appalled at the terrible sales model and inept customer service would be an understatement!

I got a consultation for Cool Sculpting, for under my chin (submental?) and for my back (flanks?). They recommended 2 treatments for each side of my back, one for under my chin. Paid for 5.2 credits (2 for each flank, 1.2 for submental). Had my back appointment, it was fine. Went in for submental and afterwards they said let's schedule your next one - I explained that I paid for 2 treatments for each side of my back, and only one under my chin. The technician told me that because the chin is at a lower setting (sensitive area) it is usually done between two appointments.

So I went in for the 2nd appt and afterwards they told me I had only one treatment left, did I want to use it on my submental - I was confused because I should've had 2 left, one for each of my flanks. They told me I used 2 on the flanks, and 2.4 on my chin, because I had 2 appts. Now I had been told that the 2 appts were for one treatment under my chin, so I was extremely upset to find out that they had used up one of my credits for that 2nd appt without my knowledge. I was VERY upset, they told me even though I only had. 8 left I could use it under my chin, but I needed time to process. Tried calling customer service but they were 0% sympathetic and said the only solution was to use that one (. 8) credit in one area, or pay more for more credits.

So fast fwd to today, I called to make a laser hair removal appt, and also inquired about that one credit - I was told because it's only. 8 credits, I would need to purchase more credits in order to use it on my submental.

Absolutely unbelievable. This is money I already paid, and I can't use that credit for a service I already paid for without spending more money. I was lied to TWICE, screwed over TWICE.

DO NOT GO HERE. You cannot trust anyone.