• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,502 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,252
Neutral
367
Negative
968
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,502)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user tatianaw42
Georgia
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Love everything about Il Makiage:
The Brand
The Name
The Products
The quality
The presentation
The discounts
The free gifts
The Web page - so easy to place an order
The Customer Service
The emails I receive
The products are just the best!

Thumbnail of user crystals976
Ohio
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

I was a little hesitant to purchase this self tanner. I've tanned for years and have also tanned with self tanner at home. The at home tanners just left me sticky, smelly, or looking like an Oompa Loompa. So I decided to bite the bullet and go for it. Let me tell you! Girl! This product is amazing! It is so easy to apply, smell is good, and NO orange or streaking! I'm in love! Just signed myself up for a subscription today! Thanks Il Makiage!

Thumbnail of user laurend829
Maryland
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

I always have a great experience. Exceptional, fast customer service. I was skeptical about online makeup shopping, but now I tell all of my friends and family about it. I keep trying new products and haven't found anything I haven't liked.

Thumbnail of user krisellag
California
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

It was ok only thing I didn't like was the second item they ordered to my order I only wanted. The foundation. Nothing else can u remove. It from my order

Thumbnail of user marlam387
Louisiana
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

The customer service department is fantastic! I subscribe to the auto renewal for my foundation and when it came in this month it was WAY too light. (We had went on vacation and even though I wear sunscreen I had apparently gotten a lot more sun then I had realized!) I tried to make the foundation work by using bronzer but it just looked terrible! I emailed customer service and they got back to me almost immediately! I told them my issue and they asked me a few questions about the foundation. After I answered them they immediately sent me another shade of foundation and didn't even ask me to send the one that is too light for me back. They made the exchange painless!

Thumbnail of user lexiim1
Arizona
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

I have been using IL MAKIAGE for over a year now. I have seen so much improvement in my skin! The feel, the look the quality of this product is unmatched.

Thumbnail of user ginam1267
Wisconsin
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

I was a lifetime MAC customer until they discontinued my foundation (hyper real liquid) during Covid. Since they weren't able to match me at the counter, I pretty much just bought every foundation they had and disliked all of them. They were either too little coverage or thick, greasy, heavy, and uncomfortable for daily wear.

I searched the internet for a product that had nice coverage, yet felt light on your skin and found a ton of great reviews for Woke Up Like This by Il Makiage. I was a little apprehensive about an online quiz accurately choosing my shade, but I figured I would give it a shot.

Shade was a perfect match and I LOVED the coverage and feel! I found my new foundation.

Fast forward to 2024...

I ordered a bottle for my mom sincei got her hooked on the foundation too. Unfortunately, it showed up damaged. I reached out to Il Makiage customer care team via email, and almost immediately received a response apologizing for the inconvenience and telling me they had already shipped a new complimentary bottle!

Amazing product and an absolutely incredible customer care team that has your back!

Ps- I've also tried the night serum and it is FABULOUS! 😘

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Thumbnail of user rhondar679
Canada
1 review
1 helpful vote
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July 23rd, 2024
Verified purchase

First time buyer. The site is a Canadian site, however at checkout my $120. Order turned into $200. When I saw the charge on my credit card! At no time on the statement did it show extra fees and exchange

Thumbnail of user jenniferp3328
Massachusetts
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

I can't say enough about these products, I have old acne scars and the foundation is so light and covers them completely it's like magic. I recommend to all of my friends and family

Thumbnail of user kelseyh224
Canada
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

I've bought many items from il makiage and they have always been easy to work with, helpful, and very accommodating. A while back I got a product that I wasn't thrilled about and they were so quick to accommodate a return plus sent me a coupon.

Thumbnail of user serenityw8
North Carolina
5 reviews
1 helpful vote
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July 16th, 2024
Verified purchase

I am 72 with a very minor few lines on forehead, tiny ones at eye corners and a med deep one on left side of lip and very minor one on right.
I have used as I saw in ad and nothing has occurred except my face feels like vaseline on it. Tried to get the promised refund, no response..

Thumbnail of user lisap3561
Mississippi
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

I have never had a makeup that covered so well, and completely flawless. Using the makeup with other products makes me look 5 years younger.

Thumbnail of user denisrs1
Ohio
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

Been using their Woke Up Like This for a few years! Only product I use! Fantastic on my skin takes years off and the benefits are great!

Thumbnail of user teresap1196
California
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

The color match was really off. Trying to cancel my plan was nearly impossible…why is the only way to communicate is to send an email? I felt like a "hostage" consumer.

Thumbnail of user rachelp1153
California
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

Absolutely LOVE this mascara. I don't use any other brand now that I've found it. I would recommend to anyone and everyone!

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Quality
Thumbnail of user debh422
Texas
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

After purchasing, I received a code for 20% off of next order. I ordered another item and entered the code. The message said it was not valid.
I felt scammed.

Thumbnail of user sianm47
Canada
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

I was charged full price even though it said I had buy one@$28 n get other item free! So frustrating 😫 😑

Thumbnail of user jessicas4050
Nebraska
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

I found exactly what I was looking for, but I wish it was a bit easier. The website doesn't work very well on the default browser for iPhones. Otherwise I love the brand.

Thumbnail of user caroll2944
Florida
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I found this company on Instagram and ordered foundation. Customer service is top notch with communication when I had a color matching issue! I've tried both foundations, primer, serum and mascara and have never been disappointed. I even got my daughter in law addicted!
All around great company and products. Highly recommend!

Thumbnail of user debrab2479
Michigan
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Ive been happy with everything except I'm allergic to the liquid eyeliner. I can tell a huge difference with my skin.

Thumbnail of user genenej1
Illinois
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Very helpful and easy can't wait to try 💙🥰 it's been a difficult journey with my skincare to I'm putting all my trust in this process here we go 🙏🏽

Thumbnail of user sarahr2254
South Carolina
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Never received my purchase, very disappointing. I have purchased from this company a few times and never had issues until now.

Thumbnail of user leslief661
Canada
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Products were easy to find and had lots of information about each. I loved the Quiz and it really helped me make a more informed decision. Their products are on the expensive side (especially when converted to CAD dollars) but I'm hoping they are worth it.

Thumbnail of user janed1436
California
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Love this product and all of their products! Goes on smoothly and flawless! Been very happy with everything I have purchased!

Thumbnail of user lucretiac14
Texas
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

It's easy to navigate through the website. I found what I needed. I made my purchase in less than 5 minutes. I ordered lipstick and concealer. Both don't smudge and goes perfectly with my skin tone.

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Company Representative

Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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