• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,504 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,252
Neutral
367
Negative
968
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,504)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user brandis367
Ohio
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I was amazed at how fast and easy the test was to determine foundation shade. I am excited to try it and see how close they actually got it!

Thumbnail of user elizabetht2896
Indiana
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

I need to try the product first and see how it looks good on my face because i just purchase the product for the first time

Thumbnail of user sharond2317
Florida
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Terrible. Should have been 1 concealer and you shipped 3. Should have been 22 dollars and change. I will be sending 2 back.

Thumbnail of user kellye723
Massachusetts
1 review
1 helpful vote
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July 4th, 2024
Verified purchase

The smell is tolerable, not bad. Goes on very easily, didn't notice much for color change at all, even after 3 applications. I am very fair skinned, so usually it's a drastic change with the kind of products. The entire bottle is almost gone after 3 applications, dries quickly, just not enough results to repurchase.

Thumbnail of user rubys345
Massachusetts
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Easy to reorder my favorite products! Customer service is great, which adds to my choosing them again and again.

Thumbnail of user theresaw981
Texas
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

I am still awaiting my shipping info so that I will know when my package is coming. No updated info so far.

Thumbnail of user susanv1630
Canada
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

I didn't like it. As I don't wear make up and I didn't realize that I ordered the wrong one. Can I return it? I will not used it and and it a waste

Thumbnail of user karenc4585
Arizona
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

I do not want a subscription I want to order product when I need it. How do I opt out of subscription?

Thumbnail of user marionh237
California
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

The site makes it easy to place an order, look at order history, and look at new products not used. Thus far, I have loved all of the products I've used. People have noticed a change in my face, that it looks nice and healthy. So far, I love everything I've ordered and can't wait to try more products.

Thumbnail of user victoriab2192
District of Columbia
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

I found your product presentation to be impressive but site navigation was a bit challenging for me.

Thumbnail of user donnap3682
North Carolina
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Products come fast and are nicely packaged. I particularly like the Power up product very smoothing.

Thumbnail of user irmas166
New Jersey
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

Please don't push people before they received their offer. It is very confusing when you propose other things

Thumbnail of user teresat1062
California
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

I'm 74 yrs and live in a farm community.
I've really never had facial issues.worked in corp world and pastoral service…when relocating after 69 from the west coast i found my skin changing.i've tried several products not to look younger …ive worked to hard to get this old but i wanted refreshing comfort and ive found this one thing that makes me happy with a little makeup or none im good

Thumbnail of user tammiem179
Alabama
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Great experience each time I order. Love the makeup.i get so many compliments from my family and friends

Thumbnail of user teriw175
Washington
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Love all the communication from this company! They appreciate happy customers and are proud of their products!

Thumbnail of user melinam60
Colorado
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

I've purchased different items from Il Makiage and I have not only been very satisfied with the product, but also with their customer service.

Thumbnail of user monicaf400
Alabama
2 reviews
0 helpful votes
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July 13th, 2024
Verified purchase

I'm on auto ship with IL Makiage Power Polish. Love the product but container, when dropped, immediately breaks top away from bottle making it unsealable, leaving container open & exposed. Impossible to affix top back on, so there's open product with the tube bottom that will not sit up to try to keep. After emailing pics and explaining this is 2nd time this has happened, they emailed back thanking me for reaching out & sending me a complimentary replacement. Customer Service is always #1 on my list. Helps when I already love their products too.

Thumbnail of user debs762
Minnesota
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

It could be my lack of experience with the process, but it was frustrating and I wasn't able to do what I wanted to do.
I love these products. I wanted to change the color of my mascara and then add a product to my subscription.
I discovered that my mascara was on a separate subscription than my foundation so I wanted it together.
I canceled the mascara and tried to add it to the foundation. First, the brown wasn't available, then I couldn't add the black to the existing subscription, or the other product that I wanted to add.
I had to order them in a onetime order.
I should be able to add them to my current subscription without going through a customer service agent. I don't believe that I have ever been able to do anything on my account without involving someone. I know that it has been operator error in the past, but I believe that I went through the process correctly this time.
I just don't feel the system is very user friendly.
The products are fantastic and I have recommended them to my friends...

Thumbnail of user jeanb1541
Nebraska
1 review
1 helpful vote
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July 16th, 2024
Verified purchase

I received a code to use so I ordered the primer, a new product I have never tried before. There was not an opportunity to use the code. I reached out to Il Makiage and was told I was not able to use the code due to the fact that this was an existing order. This was a new order and a new product I have never tried before.

Thumbnail of user janh757
California
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

It is frustrating to purchase your product. There are constant intrusions by advertisements for subscription orders and other products.

Thumbnail of user cynthiam3035
Texas
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

I was a bit skeptical but the foundation is amazing! My skin is pretty good alone but as I am getting a bit older I wanted the natural look to remain. The product is Awesome! I didn't get a free product with my first order as advertised, so in that I'll say be careful of the advertisement

Thumbnail of user makaelar
Arizona
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

They make it easy to pick and order your foundation. It is my go to foundation and it lasts me a long time.

Thumbnail of user angelab4201
New Jersey
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

I LOVE your foundation. I haven't looked back since I started using it. But, when I received my latest order I didn't get my free gift.

Thumbnail of user carolynf822
Wisconsin
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I love this brand! Their website is so user friendly. And their customer service is wonderful. I received a reply to a question I had promptly.

Thumbnail of user towandab10
Ohio
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

I'm a loyal customer so color a foundation and concealer from the very first time that I ordered because the process is so easy

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Company Representative

Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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