• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,508 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,254
Neutral
368
Negative
968
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,508)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user lupital11
Arizona
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

So far products have been good for me - I had canceled my subscription, but then I came back since the products are good

Thumbnail of user marissah164
Texas
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

I love all of the products I have gotten, but I wish they have a guide of what colors match which. I would have gotten a lip liner if I knew which would match the lip cream I was getting

Thumbnail of user alejandrar136
Colorado
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

I just wanted the foundation and there was no way to get it without the mascara. I don't like to be forced to buy something.

Thumbnail of user paulap1321
Colorado
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I was re-ordering some product that I continue to order and love and it was very easy to use the Il Makiage website!

Thumbnail of user jw1254
California
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

I absolutely love all the items I've gotten from Il Makiage. I have been using their items for over a year, and I'm never disappointed. I also love the fact that I do get a free gift when I subscribe. Fun fact, it's like a present to yourself when the box comes and you're rewarded with a gift for subscribing! Thanks IL Makiage.

Lovemyface

Thumbnail of user joanay2
Canada
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

I always have dark circles around my eyes and this is the ONLy concealer that doesnt cake and it blends well. Im grateful to whoever invented this. Ordering online is always seamless too ;)

Thumbnail of user janeh1096
Texas
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Best products I've ever used! I'm a lifer now! I've bought the brow serum-, foundation, poreless liquid, eye liner, wrinkle reducer and tanning foam... Love it all

Thumbnail of user shellyq16
Ohio
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Love some of your products but too much push on subscribing. Just wanted to go on and order product but had 10 steps of saying NO I don't want to subscribe!

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user qianam6
Missouri
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Some of the best makeup I have ever used! The perfect shade for my golden brown, reddish skin tone!

Thumbnail of user chrissys87
GB
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

I had to use customer service,they responded quickly very professional and a breath of fresh air to have customer service like it 😊

Thumbnail of user jessiej179
California
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

I have purchased Primer, setting spray and foundation here. I have received no disappointment with these products.

Thumbnail of user juliec2713
California
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

My experience here has been top notch! They're really helpful and understanding. Have any questions message them and they're really helpful! Products are on point and if you have it on auto usually gives you mystery gifts with your order or some percentage off. Very great deals. Haven't tried it yet, get on it and try their products! It won't upset you. What are you waiting for?

Thumbnail of user amyg2066
Colorado
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

I've tried many different brands. This by far is the best foundation I've experienced. The power lift before creates perfection.

Thumbnail of user pamw838
Massachusetts
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

I was Very comfortable with my purchase. I can't wait to get started using this great product!

Thumbnail of user mirraf
New York
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

This is really good advice
I can describe my experience when I start to use your product

Thumbnail of user tommyr203
Arizona
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

I am not sure how I have an add on added to my order. I wish once I purchase something that's the end. The way they keep asking to to add in or consider other products is annoying and now costly because I must have hit something that added $40+ to my purchase and not customer service support over the phone. I now have to play email tag with customer service instead of just speaking to someone once and fixing the mistake.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user michellec3895
Arizona
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

I just love the products and how they make my face feel and look. And the customer service is really great and I love how you get coupons And bonus items.

Thumbnail of user kenyattar13
Virginia
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Exceptional work, very kind and knowledgeable. I love the color, the results, kind customer service. Exceptional customer service, went above and beyond call of duty.

Thumbnail of user angelab3334
Kentucky
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

I had high hopes for Il Makiage but unfortunately the color quiz did not work out for me. My foundation was way too orange. I had to send it back. I purchased a lipstick from them that I have not yet received. I am hoping to have a better experience with the lipstick.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kathleenw1909
Virginia
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

You said if I auto replenished I'd get 10% off this order. I didn't receive it. That makes me mad. Should be 61 dollars not 67. That's why I auto replemished

Thumbnail of user maryg4100
Colorado
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

It is easy to order but I have a problem with a previous order. I made an order on 04-26-24. The money was removed but not put back. Could someone contact me please.

Thumbnail of user jilld605
Texas
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

It's ridiculous to have to override the shade selector to find the correct makeup. Not everyone wants matte.

Thumbnail of user franw143
Michigan
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I love how smooth the makeup is. I get a lot of compliments about how beautiful my makeup is. The color is just right!

Thumbnail of user hetalp26
Pennsylvania
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I been using this product for 6 months I love it I will order next time for sure and I been telling Mr friends to order some of your products

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Thumbnail of user susane1885
Maine
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

The products I have purchased I absolutely love. The way my skin looks makes me feel very confident with the way I look Thanks II Makiage!

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Company Representative

Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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