• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,508 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,254
Neutral
368
Negative
968
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,508)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user tracil131
Tennessee
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Easy to Navigate website now waiting yo see delivery service 😃

Thumbnail of user judyg1103
Canada
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I subscribed to the automatic renewal for every 4 months and then received an upgrade offer for an annual subscription. I accidentally clicked on the annual one, and I tried to stop it from going through. Now I have charges on my PayPal for two amounts! One in the amount of 101.70 U.S and the other for 223.07 U.S.! If I had wanted the upgrade to annual it should have stopped my original payment. As it stands I have two charges and I only wish to subscribe to the 101.70 U.S. NOT the annual charge. I have sent an email requesting a refund for the annual charge. Please ensure this fixed immediately! This is truly disturbing. Your help in this matter is greatly appreciated!

Thumbnail of user diptip14
Illinois
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

The description said free trial and after paying for the shipping costs mentioned that it is not free

Thumbnail of user brem31
Illinois
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

I enjoy simplicity of the number of products, not overwhelming.
My mature skin needs a CC foundation for age spots. I have slight wrinkles and Matt finishes I tried look like powder on my face.

Thumbnail of user lisam6270
Pennsylvania
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

This was a very unpleasant shopping experience. Il Makiage insists that you choose auto renewal over and over again. They even try to trick you into accidentally doing so. I am offended.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kaye157
Texas
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

I have invested in II MAKIAGE products and have never been disappointed.
Customer service is excellent.
All around a great company!

Thumbnail of user geris103
California
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase
• Updated review

My original order was just for eye gel. For some reason the pore stuff was ordered. I tried to cancel with no result. I probably will not not order this way again. I didn't want to spend that kind of money. Would like to return and get my money back.

The product is great. The extra product is not. It's too hard to return when this happens.
June 22nd, 2024
Verified purchase
• Previous review

I didn't authorize the both products just the eyebrow gel. This happened the last time I ordered. It seems to get put in as I am ok'ing the purchase. I love this product but I don't think I'll be reordering.

Thumbnail of user cindyl1333
Canada
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I love the products, unfortunately are really high when you are paying in Canadian funds.

Thumbnail of user athenar41
Arizona
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Was using this makeup and due to summer my shade was getting to light. I was past my 30 days but customer service was amazing and helped me get the right one and sent it out free of charge. This company is amazing and definitely cares that you're happy and satisfied with your items. I will forever be a long time user and now have my sister loving the product.

Thumbnail of user kathyc1810
Pennsylvania
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

The foundation and concealer was a perfect match and it goes on so easy! LOVE

Thumbnail of user bethaniec17
New York
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

Fast, reliable service and love their products great communication between customer service as well

Thumbnail of user bonniem1192
Texas
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

They know how to match you, we'll see how good when we receive product

Thumbnail of user sharig113
Missouri
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Did not like anything about it. False advertising. Didn't smooth lines. Didn't cover pores.

Thumbnail of user melissaw2297
Oklahoma
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Every time I order it's easy and quick. Have loved every product I've ordered

Thumbnail of user mehran
California
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

It was not good. I looked like I put a paste on my face.

Thumbnail of user krissieg2
Washington
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

I just ordered. We'll see how rest of shopping goes and how long it takes

Thumbnail of user veronicam904
Florida
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

I found Il Makiage mascara during the Pandemic. I was thrilled that in spite of wearing a mask daily for 32 years I could still look good. This mascara makes my scant eyelashes look lush and never bleeds, even when I work out.

Thumbnail of user kathel9
Illinois
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I love each product that I have. The mascara is to die for. Perfection.

Thumbnail of user angelac2766
New York
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

I went on the web site not sure about the product. My BFF showed me her foundation and suggested I look for it. Your website asked me questions about my skin and my self and suggested Woke up like this #210. Everything was quick and easy to complete my purchase.

Thumbnail of user kathleenr1740
Arizona
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

You just charged me for second order. Thought I was adding lip stick to be added to next order.

Thumbnail of user saray305
North Carolina
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

I purchased a shade I thought would be right but it turned out to be a little off. I emailed customer service, they responded within a couple minutes asking questions about what wasn't right and I already have a new replacement on the way at no charge! I'm very happy!

Thumbnail of user laureng901
New Jersey
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

I love the foundation, woke up like this. Bottle is $45, bud lasted me a year beautiful applications.

Thumbnail of user lauried452
Florida
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

I had trouble getting a gift code to work. She quickly provided me with a new code and I was able to make my purchase. And she was so friendly!

Thumbnail of user maryr4331
South Carolina
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Not the coverage I expected. I am asking for a refund and cancel my subscription.

Thumbnail of user michelleg3962
Florida
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

I'm excited about receiving my new product. My daughter can't live without it.

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Company Representative

Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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