• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,508 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,252
Neutral
368
Negative
968
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,508)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user suew237
Michigan
2 reviews
0 helpful votes
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June 15th, 2024
Verified purchase

Every time I have question about a product and message them they are very quick to response and are just so helpful & kind! I have loved everything I have ordered! I have 2 more items coming now! Just great Customer Service!@

Thumbnail of user kathiel74
Michigan
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

Got the offer a while ago to try your foundation. It is, by far, the best foundation I have used in years. Looks like I have no make up on but all wrinkles and discolorations are evened out. Love this product. Trying mascara next.

Thumbnail of user sandys1114
Canada
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

A lovely detailed analysis of your skin type/color without being too time consuming.
Beautiful products.
I used them when I was younger and am now returning back to them in my older years.
For me it's the foundations and concealers that I love.

Thumbnail of user cindyc1978
Florida
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

Working with II MAKIAGE is wonderful. Their plumping cream makes my face feel extremely smooth, soft, and super hydrated. Honestly, my face feels velvety! And I receive lots of coupons and free products just because or filling out short surveys. Cancelling a subscription is easy if you want. It's a great company.

Thumbnail of user danna3
Colorado
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Like the product. Don't like the vile name for one of the products. Very disappointing. It's disrespectful and disgusting that the company would use this to describe the product, "_____ I'm Flawless". What about "Sweet, I'm Flawless".

Thumbnail of user christinaf822
California
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

I was skeptical on using this product at first. I've used my same makeup for 17 years. I'm getting into my mid 40's and just needed something to help me look more vibrant. This product is it. Very pleased with the results. I have coworks wanting to try it.

Thumbnail of user melissas3493
Minnesota
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

I have to give it a good review for matching my skin color and blending, but by no means did it lesson the appearance of wrinkles and was only ok with covering blemishes. Definitely not keeping it and spending money for a product I will likely never use again.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user susanp3429
Washington
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

I was faithful to my old brand of makeup for years but as I'm getting older I decided to try IL Makiage and so far I've been extremely happy with every product I've tried. The foundation and concealer are perfect matches to my skin and provides great coverage. The primer makes my skin feel and look great. The eyeliner pencil stays put with very little smudging as well. I have sensitive skin and have had no problem with any product and my skin looks smoother. The products are expensive but so far, worth it.

Thumbnail of user sydneyt105
California
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase

My hairstylist/makeup professional had me try the site to see if it could pick my Foundation color. It was perfect. Blends seamlessly with my skin tone. He checked out the color match- and was impressed. Plus the product goes on easy, builds coverage etc. I wish the site would make it easier to see lipstick colors etc. on a model with same skin tone. I find it difficult to pick up lipstick colors from the small color dots under the items.

Thumbnail of user lukek205
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The try at home set up is not as consistent as it seems. I was charged not only the $5 as expected but also the full amount two days after placing the order. I haven't even received the product and was not ready for this money to be pulled. It is to me the principal behind it. Inconsistent information in order to sell does not make it for a sweet experience. I have cancelled the order and have not even received it unfortunately. Bitter taste with the spotty service.

Thumbnail of user leaha274
North Carolina
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

It was awful and it took forever to get an answer back from Customer service

Thumbnail of user leahw301
Alabama
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Super fast & easy to reorder! Love their products!

Thumbnail of user constancew184
Indiana
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Where is my order it has not arrived, its been 7 - 10 business days

Thumbnail of user saraj683
Minnesota
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

I ordered one item after not ordering for a long time. A few days later I have a second payment taken from my account for auto fill which I DID NOT sign up for.

Thumbnail of user carolynr169
Indiana
2 reviews
0 helpful votes
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July 19th, 2024
Verified purchase

I'm using the cover up, eye liner, the cream that defines lines! First makeup I have used that doesn't irritate my skin! Love it and I'm 73

Thumbnail of user ckathleen.p
Washington
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Shopping is easy. Don't fuss! Help is available too!

Thumbnail of user mlanier1
Canada
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Ravi d'essayer vos produits. Par compte, la navigation sur votre site internet est un peu à retravailler. Il y manque quelques informations, telle que les informations de prix: n'est pas indiquée les prix en devises canadiennes. Ça serait bien apprécié. J'ai eu toute une surprise de voir le montant prélevé, avec les taxes et la livraison, au total le prix était très élevé pour seulement une crème pour visage!

Thumbnail of user wandaj384
Kentucky
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I really like the power redo anti aging blur and smooth wrinkle filler. Also the concealer.
I have what they call hollow eyes. Like a half circle thingy below eye. Duh! Trying to make it dissappear. I have few tricks that seem to work along with the product above.

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Thumbnail of user bethh809
Wisconsin
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

The buying experience was poor. It just kept adding more and more products and I couldn't get through to the end to pay for what I actually wanted to buy. Additionally I might have been interested in other things but there were no descriptions of the products.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mariag3331
Texas
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

I bought a new serum. I love your products and you make it much easier by describing the product and actually telling us how it should be used!

Thumbnail of user erikam500
Michigan
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

I purchased the wrinkle renewal product and it does work on hiding fine lines. However, it is hard to apply makeup over this and I was hoping for some eye bag relief but this is more for fine lines.

Thumbnail of user adriant254
Alabama
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

It added on an add on order. I only wanted the foundation and concealer. ORDER # *******-U

Thumbnail of user teleshaj
North Carolina
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

I first started using their products in 2020 and they have not failed me yet. I honestly trust this company. If I had any issues it was fixed so fast and they've had top tier customer service. I'm happy to see their growth and I'm happy to be a customer. I just really like this company.

Thumbnail of user kimc2185
Massachusetts
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I Did not mean to order additional items yet the site automatically charged

Thumbnail of user nancih34
Delaware
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

I bought one productive got seven emails, oh my gosh.

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Company Representative

Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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