Il Makiage

I love the Power Renew Cream and Woke Ip Like This base foundation, which keep me as a return customer, but the customer service could use some help. They are very responsive, but don't seem to understand how resolve an issue with their annual plan being charged to my account twice. They refunded one charge, but also canceled my annual plan…meaning I paid for an annual plan without the benefit. Their Customer Service representatives arereally nice, but could use a little help with critical thinking skills. Wish me luck with this ongoing issue!

I have tried to contact the company, and had no human response. I am of the older generation that does not like automation, and sometimes prefer a human response versus a robot. Would appreciate a more hands on and human customer service response.

I really love these products. They are custom to my skin and feel so good.
Not sure I wanted to order all the add-ons, however, a great way of ordering things you might need.

All great products and I highly recommend!

Andrea
Toronto Canada

My experience was good, but a tad longer than expected. I have three different name brand makeups and neither gives you a glow. You basically look the same wearing either. Back in the date, there was a foundation called Fashion Fair Souffle, I wore Tender Glo; it was a perfect match and there was a glow. Someone decided that whatever was in it that gave you that glow, had to be removed and makeup hasn't been the same since.

Love the ease of ordering from I'll Makiage. They always get your shade perfect. No more hassle of buying other products only to get home and they are all wrong for you. Absolutely love the coverage as well. No more caking or flaking for me!

This is by far the BEST foundation that I have ever used. It not only has the coverage that I desire, which is full. It is not cakey and but long lasting. I highly recommend this foundation to anyone who is looking for a new foundation.

I love the personalization and am excited to try these new products. However, the link I originally clicked on offered an e-coupon for $10 off that wasn't applied. When I went back and tried to reply to the email, it said that no email address was found 🤔

My feeling was that everything went very smoothly. The price of the product was very attractive. The shipping and invoice information does not follow the standard order of most stores. This confused me because I reversed the order of the addresses, which are not the same.

This request for review was received within an hour of ordering the product for review of the ordering process. Although easy to complete the order process the multiple attempts/offers for additional products, annual subscriptions, etc nearly had me back out of completing my order.

I have really liked everything in the skin care line. I especially like the serum and the power lift. They feel wonderful and I think my skin looks more hydrated.
I have the foundation it's not my favorite it feels dry I mix it with the moisturizer.

There were a few times I ordered foundation products and couldn't quite get the right tone for my skin and preference. I emailed my request for return and they worked with me until I got the product that best suited my skin. They didn't even require the product be shipped back they just sent me a replacement. I thought it to be very kind and unexpected, but this did make my ordering process very hassle free. Thank you!

I have been using a collection of this makeup and I really like how fast I get the products and how well they apply. My only complaint is that I buy the primer and I used to be able to open the bottle and get much more out of my bottle but the last time I received the primer, I was unable to open the bottle. I wish I could. Last time I was able to use it much, much longer. I'm not a big fan of its packaging bc it's hard to tell when it's out and if you use a primer you need a primer.

I decided to try Il Makiage foundation back in March. My skin is super sensitive, but I had been eyeing it for a while and decided to go for it. Went thru the steps to find my perfect shade and when it came in, I was very pleased with the color match and thankfully had no skin issues. I did a subscription for the foundation. I was invited to test one of their new products with the promise of a gift code at the end of the 6 week testing. Loved the new product (again no skin issues) and completed the 6 weeks. I received the gift code promptly following the completion of testing. I've just redeemed my gift code on 3 new products I've wanted to try. Can't wait for them to arrive.
If you've been on the fence about trying Il Makiage, just do it!

Your web site is easy to use; however, I don't like being hassled to buy additional items after I have checked out. I am trying the foundation for the first time, so if I like it, I will most likely buy more, as well as additional products.
If your products are as great as you claim, you shouldn't have to coerce your customers to buy more products than they need or can afford at that time. That is a "turn-off!

Where to begin…so the very first time I ordered from them I wasn't super happy with the foundation so they allowed me to keep the foundation and they sent me a different kind for free which I loved and was super happy with. Then, months later as I was using my new foundation, the cap got completely stuck on the pump and when I tried to pull the cap off, the entire pump (stuck in the lid) pulled out of the bottle. Making it where I could not get the makeup out of the bottle now. I only had about 1/4 of makeup left in the bottle but I was still disappointed with it and reached out. They gave me a $35 off coupon to where I could purchase a new bottle. That was so kind of them to do! They didn't have to do anything because it was past the 30 days of returning. They always get back to you within 24 hours so it's a quick turnaround response as well. I would highly highly recommend them. They are an A++++ when it comes to customer service!

I got a promotion code for a buy one get one free, I got charged for one product but didn't get a free product and promoted. I tried to see what shipping would be and instead got a processed order that apparently I'm unable to cancel! So now I'm out $52 for something I didn't even want! Companies can take your money in a second but take a week to respond or month to refund you!

Getting to check out was confusing. After all the special offers and such I didn't know if I was buying anything extra that I didn't want or not. I also wasn't sure if I got discounts if any. I love your products though I tried my sisters and it's great!

I have been used IL Makiage for quite sometime now and I'm very happy with the quality of their products. They are long lasting, high quality and definitely a game changer in the world of make up! I love the elegant and sleek packaging of their products.

I sincerely feel this is high quality make up. I don't like to wear a lot of make up and this is very light and wearable. I looks natural but evens out the different tones and blemishes in the skin. Great Stuff!

I have just been wanting to get into more makeup and I am not sure if I will like it, but I won't like it any less than what I have now! The process was so easy and seemed very accurate, the only thing I was hesitant about was the price, but that might be normal. I wouldn't know because this is my first time trying actual makeup!

I truly love this makeup brand. My skin looks and feel fabulous. I truly love natural looking makeup. It's super light weight and doesn't clog my pores. They really got the science down with this makeup line and my skin doesn't have any breakouts with is truly a plus. Great for us ladies that have super sensitive skin. Much happiness and prosperity to this wonderful company always and forever.

I was at the beach with my sister and we were talking about self tanners and I was using another self tanner that came off on the towels that we used at the hotel. She told me about your self tanner and said that it doesn't come off so I thought I would try this to say that my question to you is is it cruelty free to animals?

I do love the foundation. I love the customer service and willingness to get it right.
The only reason I've taken off a star is I am 100% willing to pay for good foundation but paying $50 for foundation and still having to pay $5 for shipping a small product is just not my favorite thing. I came from spending $15 on foundation that was working for me and free shipping. Completely understand you get what you pay for, that is why this is my second time ordering here. But I do wish there were other shipping options. That's all! 5/5 otherwise. Stays on all day, be careful what you prep your skin with otherwise it could separate on the skin after a long day, blends well with sponge, I use loose powder and setting spray to set it.