On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I asked my husband to help me with deciding colors, etc. It was fun with him. The picture was scary! Must have been the light! Seems like it should be accurate. I'm excited to see.
Ordering and receiving went well. The color match is pretty good, but I realize I do not like the matte finish. I want more glow. I would like to return the product. I wish it had worked.
Thank you
I have autoreplinish set up and have prepaid for my products. After many attempts to get ahold of IL Makiage with no response, I had not choice but to purchase my products as a separate order and pay again for items that were already prepaid. Absolutely horrible customer service.
If the color matches I will be happy. Seems dark but I am excited to try it
I saw this foundation on Instagram and the coverage looked excellent. I answered the questions and I was given a color and will await its arrival. The questions were well defined and appropriate for my review.
I will soon see if the color after answering the questions is perfect for me.
Desagradable
Compré dos artículos y me cobraron otro adicional sin mi permiso
Me cobraron un labial que yo no he pedido
Resumen del Pedido Adicional
PEDIDO # *******-U Eso lo cobran auctomstico y no está bien lo que hace el sistema
Mi primera esperiencia y muy desagradable
Was happy to get notified about new facial product.
For the very first time, I ordered the foundation after completing the questionnaire. The color is actually perfect. When it's summertime of course I will need to go a little bit darker but for now it's great. I think next time I will consider getting more coverage. This one is very sheer but complementary in its appearance.
I've loved everything I've purchased from Il Makiage and their site is great. They offer awesome discounts on their products as well as free gifts with your orders.
I was not aware I was adding extra products. I thought I was getting a discount on my original order.
I use many of the IL Makiage products and they stand to their word. My favorite so far is the Power Redo cream.
I have not received my free order. I have been charged for something I never received. I placed a free trial order in December. It's been a month with no product received.
Super easy to order. Can't wait to try my new products!
I finally decided to try the foundation and they added on a primer it didn't feel right the way it was quickly added to my account I do not want it didn't willfully buy this and want to cancel but it seems very difficult...
I I ordered multiple items several weeks ago and still have not received anything.
This product is supposed to make wrinkles disappear. That was not my experience. It settled into the wrinkles and made them even more visible.
I love all the products. I had never really used makeup without an occasion. Now I use makeup every day and is so easy to use you cannot mess it up. Love it so far.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.