Il Makiage has a rating of 3.8 stars from 7,512 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.
I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.
This the only concealer I will use, it is the exact shade and it blends well with my foundation.
It was easy and pretty simple to order. Took less than 5 minutes if you know what you're looking for.
Site wouldn't load for try before you buy. Ended up buying at full price. Kept having to start over. Wouldn't let me delete from my cart. Site needs to be updated. It doesn't work well as is.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Not only does IL Makiage have the very best in cosmetic products but their customer service is fast and efficient and they never fail! One of the best brands I've ever encountered!
Answering a few questions to ger the correct color foundation is a wonderful experience!
I have found this make up to be a perfect match and it goes on so smoothly. I am 67 years old and I am frequently told that my skin looks great. I use the foundation and under eye concealer and I think this is the best make up I have ever used.
I signed up for the free trial. I payed $6.99 for shipping with my Apple Pay. I checked my account and was charged $130. I'm waiting to hear back from costumer service, but this is very misleading. I did not agree to pay this and need to be refunded. Buyer beware.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have never received my order but my credit card was charged. When I asked for a refund they offered a credit for my next purchase. Why would there be another purchase when I never received the first one?
I don't believethis Il Makiage is a real company. Their only means of contact is through email. Why don't they have a phone? I believe my issue could have been solved if I could speak with someone.
I wanted to try your product (which I did buy) but the experience was annoying. Did not like all the continuous offers
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Yall stole my money on my card I was only doing the free trial and only had to pay the shipping. They charged my card the full amount. So please return my money.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I absolutely love this stuff. It looks so natural. Easy application. I have recommended to all my friends.
Easy to order, helpful matching. Quick to check out.
Great options to subscribe or to just do a one time purchase.
I had several debits come out of my bank account that I DID NOT ORDER. I am a nurse and it was ordered on May 25 and that's my proof bc I don't get on my phone or order items when I'm at work.
After losing my tan, my foundation shade was off. After my new color match, the color still wasn't "just right" but I was blown away with the customer service! The email agent (Anna) was so kind and helpful to adjust my profile and get in in the perfect shade and so happy to help me. I'm blown away with her courtesy and kindness to me in ensuring my happiness in their product. They have my loyalty
I did not get my new ordered product yet so I cannot rate it yet, but the order process was very nice and easy to navigate the website and the promo codes they offer actually work.
I've used their Foundation before and liked it!
I had an item show up as an add on to order item that I was not aware of it. I did not do an add on to order. I cannot find how to cancel to resolve the issue.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have a subscription and I wanted is early so went online and requested it.
I paid for it and still haven't received it after two weeks, I've email at lot of times and nothing seems to be happening,
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I am in my 60's and have tried so many products, too many to name. I have oily skin, even at my age deal with acne, my previous foundations were too thick, since I also tried to cover up redness in my skin. Used this foundation for a month and absolutely love it. Coverage is amazing, in addition it stays on all day. Absolutely love it.
I choose try before you buy, they were supposed to bill me if I kept the product after 14 days, they took my money, and I haven't received my product yet!
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
After using your product I tried other brands and found that they didn't compare. So I'm back again!
The website was a little confusing. There were too many questions/options and I felt like it was hard to navigate the website. Things were not clear to me.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I never received my order. I did receive the "free gift" but don't want to keep it. However, it's unclear how to return it without the wrinkle cream as well and being charged for both. I'm very disappointed.
I'll start by saying I'm old. Therefore, computers are not my thing. Your site is a pain in the you know what. Paying and inputting shipping info shouldn't be difficult. Everything should be out there clear. From charges to shipping. I feel frustrated with your setup and I buy a lot of stuff online.