• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,512 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.7%
Positive
2,252
Neutral
367
Negative
970
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,512)

Rating

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user cherib221
Kansas
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

This the only concealer I will use, it is the exact shade and it blends well with my foundation.

Thumbnail of user ashleym2240
Wisconsin
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

It was easy and pretty simple to order. Took less than 5 minutes if you know what you're looking for.

Thumbnail of user jenisel6
Michigan
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

Site wouldn't load for try before you buy. Ended up buying at full price. Kept having to start over. Wouldn't let me delete from my cart. Site needs to be updated. It doesn't work well as is.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user victoriav634
Washington
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Not only does IL Makiage have the very best in cosmetic products but their customer service is fast and efficient and they never fail! One of the best brands I've ever encountered!

Thumbnail of user karymg
Arizona
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Answering a few questions to ger the correct color foundation is a wonderful experience!

Thumbnail of user teresab1815
Texas
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

So easy to re order! My foundation color had been saved so there was no need for searching!

Thumbnail of user maryjok15
Oregon
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I have found this make up to be a perfect match and it goes on so smoothly. I am 67 years old and I am frequently told that my skin looks great. I use the foundation and under eye concealer and I think this is the best make up I have ever used.

Thumbnail of user katiew634
Florida
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I signed up for the free trial. I payed $6.99 for shipping with my Apple Pay. I checked my account and was charged $130. I'm waiting to hear back from costumer service, but this is very misleading. I did not agree to pay this and need to be refunded. Buyer beware.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user brendal1770
Texas
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

I have never received my order but my credit card was charged. When I asked for a refund they offered a credit for my next purchase. Why would there be another purchase when I never received the first one?
I don't believethis Il Makiage is a real company. Their only means of contact is through email. Why don't they have a phone? I believe my issue could have been solved if I could speak with someone.

Thumbnail of user rhondal519
Colorado
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

I wanted to try your product (which I did buy) but the experience was annoying. Did not like all the continuous offers

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user arnedab
Washington
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Yall stole my money on my card I was only doing the free trial and only had to pay the shipping. They charged my card the full amount. So please return my money.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user traceyg327
Virginia
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

I absolutely love this stuff. It looks so natural. Easy application. I have recommended to all my friends.

Thumbnail of user nataliep650
California
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Easy to order, helpful matching. Quick to check out.
Great options to subscribe or to just do a one time purchase.

Thumbnail of user tabithaw174
Tennessee
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I had several debits come out of my bank account that I DID NOT ORDER. I am a nurse and it was ordered on May 25 and that's my proof bc I don't get on my phone or order items when I'm at work.

Thumbnail of user jackiec786
Texas
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

After losing my tan, my foundation shade was off. After my new color match, the color still wasn't "just right" but I was blown away with the customer service! The email agent (Anna) was so kind and helpful to adjust my profile and get in in the perfect shade and so happy to help me. I'm blown away with her courtesy and kindness to me in ensuring my happiness in their product. They have my loyalty

Thumbnail of user dianab1517
Florida
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Me encantaron estos productos
Dejan la piel hermosa y mis ojeras desaparecieron es humectante y no te deja lineas en los ojos.
10 de 10 lo volvería a comprar.

Thumbnail of user justinep80
Virginia
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

I did not get my new ordered product yet so I cannot rate it yet, but the order process was very nice and easy to navigate the website and the promo codes they offer actually work.
I've used their Foundation before and liked it!

Thumbnail of user liviac21
Illinois
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

I had an item show up as an add on to order item that I was not aware of it. I did not do an add on to order. I cannot find how to cancel to resolve the issue.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user moniquep233
GB
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

I have a subscription and I wanted is early so went online and requested it.
I paid for it and still haven't received it after two weeks, I've email at lot of times and nothing seems to be happening,

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ruthp1097
Wisconsin
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

I am in my 60's and have tried so many products, too many to name. I have oily skin, even at my age deal with acne, my previous foundations were too thick, since I also tried to cover up redness in my skin. Used this foundation for a month and absolutely love it. Coverage is amazing, in addition it stays on all day. Absolutely love it.

Thumbnail of user amelias244
North Carolina
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

I choose try before you buy, they were supposed to bill me if I kept the product after 14 days, they took my money, and I haven't received my product yet!

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sharons3878
Florida
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

After using your product I tried other brands and found that they didn't compare. So I'm back again!

Thumbnail of user leahk248
California
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

The website was a little confusing. There were too many questions/options and I felt like it was hard to navigate the website. Things were not clear to me.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user cindraf1
New Mexico
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I never received my order. I did receive the "free gift" but don't want to keep it. However, it's unclear how to return it without the wrinkle cream as well and being charged for both. I'm very disappointed.

Thumbnail of user beverlye395
California
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I'll start by saying I'm old. Therefore, computers are not my thing. Your site is a pain in the you know what. Paying and inputting shipping info shouldn't be difficult. Everything should be out there clear. From charges to shipping. I feel frustrated with your setup and I buy a lot of stuff online.

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Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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