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Il MakiageReviews 8,655

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
364
quality
350
This company responds to reviews on average within 10 days

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Massachusetts
1 review
0 helpful votes
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While trying to review my order, I get into this crap that you've recommended or whatever I clicked on it to see more information and it just added it to my order 50 bucks that I didn't want to spend didn't intend to spend and I sure wouldn't have spent it on a product that I've already bought and was dissatisfied with

Date of experience: January 13, 2025
Canada
1 review
0 helpful votes
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Very pricey
January 23, 2025

If your from canada the price is alot more then the check out says it is.i would not of order if i knew the price.87 dollars but in cart said 52 dollars

Date of experience: January 13, 2025
Michigan
1 review
0 helpful votes
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Rockin mom
January 23, 2025

I LOVE THE FACT THE I WAS GIVEN A DISCOUNT; YOUR ITEMS ARE AMAZING. I THINK YOU SHOULD ALLOW TWO FORMS OF PAYMENT BECAUSE I HAD A VIRTUAL CARD WITH X AMOUNT OF DOLLARS THAT I WANTED TO USE IN ADDITION TO MY OWN CARD, I THINK I MAY OWE LESS THAN A DOLLAR, BECAUSE I THOUGHT IT WOULD GIVE ME THAT OPTION. OTHER THAN THATALL IS WELL.

Date of experience: January 13, 2025
Indiana
1 review
0 helpful votes
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Change made easy!
January 23, 2025

Love that I can update changes to my orders with such ease!

Date of experience: January 13, 2025
Utah
1 review
0 helpful votes
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Great!
January 22, 2025

I've been using the woke up like this foundation for a year and I won't ever use any other foundation. I love that the shade 60 goes with my winter white skin and my summer tan. I have never used a foundation that didn't look like I was wearing makeup. But I've found it with il makiage! I've been a returning customer for a year. The under eye tightening serum works best if you use it at night or alone without makeup. It tends to pill a little if you mix it with moisturizer or foundation. The moisturizer was good, but I live in a cold dry climate so I have to use a different moisturizer.

Date of experience: January 12, 2025
New York
1 review
0 helpful votes
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Don't have yet!
January 22, 2025

Still haven't received it yet
Get TONS EMAILS about how I feel about it
I DONT HAVE IT
IM STILL WAITING
I NEED IT THIS WEEK FOR MY PARTY!

Date of experience: January 12, 2025
Michigan
1 review
0 helpful votes
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Satisfied
January 22, 2025

Easy to use website user friendly. It is a great product

Date of experience: January 12, 2025
Texas
1 review
0 helpful votes
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Great website!
January 22, 2025

I would love to try your foundation, but I am not comfortable with selecting from a website by answering questions. I wish that you had a brick and mortar store.

Date of experience: January 12, 2025
Arizona
1 review
0 helpful votes
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Not the easiest website to navigate
January 22, 2025

I feel like your website should be easier to navigate. I wanted to change my product that is auto shipped but I couldn't find the one I wanted in the 'scrolled' choices. Seems like one of the drop down choices at the beginning should be to switch product, not just date choices.

Date of experience: January 12, 2025
New York
1 review
0 helpful votes
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Foundation choice difficult
January 22, 2025

I did the quiz twice. The first shade picked for me was #120 and I did place the order. The second time, a photo was taken and they chose shade#75. So now I will have to wait. It's difficult to choose a shade, even with someone else helping choose the pictures. When both shades arrive, we shall see!

Date of experience: January 12, 2025
California
1 review
0 helpful votes
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Great!
January 22, 2025

It is easy to review the products. Also, it is simple and fast to order them

Date of experience: January 12, 2025
Texas
1 review
0 helpful votes
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Wrong address
January 22, 2025

This is why I don't order from Makiage I put in a new address because I travel, and it shows that you send it to my home address, and I put it a different address. This is very frustrating because I'm not even at home I'm on the road and I put in my hotel address when I got my email it shows that you all sent my concealer to my home address.

Date of experience: January 12, 2025
New Jersey
1 review
0 helpful votes
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Be careful! They added on a product to my order that was not supposed to be there. One minute after realizing they wouldn't let me cancel it. Literally was one minute! I want a refund immediately.

Date of experience: January 12, 2025
Illinois
1 review
0 helpful votes
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Purchase process
January 22, 2025

It automatically subscribed me even though I unclicked that. I only wanted to try the product not subscription. Seems like a scam to get my money

Date of experience: January 12, 2025
Canada
1 review
0 helpful votes
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Be careful with this website
January 22, 2025

I bought an eyeshadow and after the purchase I see get 20% off so I clicked on it 2 and now I bought 2 extra thing without even putting my card information. This will be the first and last time I buy anything from ilmakiage

Date of experience: January 12, 2025
South Carolina
1 review
0 helpful votes
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Online order
January 21, 2025

Easy to do - knew what I wanted, viewed other items and made my selection

Date of experience: January 11, 2025
Canada
1 review
0 helpful votes
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Help with correct makeup.
January 21, 2025

Had a good experience listing all my problems with my skin and what I needed help with.
Great response to all my questions with full details given.
I find this questionaire very good. It really makes you be truthful about
The state of your skin. Placed my first order today, so am anxiously waiting to try
Out this new makeup.

Date of experience: January 11, 2025
Ohio
1 review
0 helpful votes
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Loved that it wasn't heavy on my skin
January 21, 2025

I loved having a sunscreen and foundation in one!
Easy to use and the results were more than expected

Date of experience: January 11, 2025
South Carolina
1 review
0 helpful votes
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Page timed out. Not sure if the order was placed. Left a message with customer service. Ordered power exfoliator.

Date of experience: January 11, 2025
Ohio
1 review
0 helpful votes
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Great foundation
January 21, 2025

I like the light weight formula and color matching is fairly good. I had to exchange a couple times to get the right shade for me. I subscribed but then realized I would only get the same shade each time. I live in Ohio so get a little pale I. The winter months but in the summer I tan easily and my shade changes a lot. If only you could have it scheduled to send light shade in late part of the year and darker shade in the summer.

Date of experience: January 11, 2025