• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,512 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.7%
Positive
2,252
Neutral
367
Negative
970
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,512)

Rating

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user lisas6046
Minnesota
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I am slowly stepping into this brand to see if it will work for me - very nervous about a potential exit process (if needed).

Thumbnail of user vanas10
Pennsylvania
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Customer service is prompt and attentive! Listened to my concerns and steered me in the best direction.

Thumbnail of user nancyp2609
Kansas
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

I have had only positives interactions with Il Makiage, both the site interaction and ease of ordering.

Thumbnail of user susannel78
Susanne L.
Illinois
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I would like to stress that the quality of the products is pretty high. I have extremely sensitive skin and I am very happy that I am able to use all of the products. I love the discounts and offers even though they can fill up your inbox. (A little pushy). I love that you can use automatic delivery for a year or more. That makes life easier. The prices are not very competative. Maybe a little less than the department store but without that convenience.

Thumbnail of user davidd6097
New York
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

The time changed from "get it by 5/9" on Google. One I clicked on the site and paid it was 3-10 business days. Then I went to call to cancel and realized, there isn't even a phone number,only email. The whole thing feels sketchy. I won't get my product in the time frame it's needed and I would like a refund ASAP.

Thumbnail of user christinep1897
Colorado
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

It covers age spots as well as gives good all over coverage.

Thumbnail of user elainew624
Canada
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Can't wait to try my new products!
The customer service has been exceptional. I just received my new colour foundation and now with a their gift of appreciation I have ordered a beautiful shade of lip colour. Thanks for the e-coupon.

Thumbnail of user kellyh2034
Iowa
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

Great product, and exceptional service.
A problem occurred with my order, and the team corrected it immediately and issued a refund without question.

Thumbnail of user lesliek485
Alabama
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

I didn't receive an order so I was offered a one time replacement.

Thumbnail of user justinc1336
Canada
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

Checkout said my total was $100. I selected Paypal. After I paid with Paypal, I saw $161.75 briefly appear on my screen. I realized I had been duped by deceptive checkout.

Paypal email notification followed.

Subtotal $94.00 USD
Shipping and handling $6.00 USD
Tax $13.00 USD
Total $113.00 USD
PayPal's Conversion Rate: 1 CAD = 0.6986 USD
Converted From: $161.75 CAD

There was no mention of USD in the checkout, even after I entered my shipping and billing address as in Canada. I only found out the website was going to charge me in USD after I paid.

Ridiculous.

Thumbnail of user yvonneb424
Michigan
2 reviews
7 helpful votes
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May 31st, 2024
Verified purchase

It's a wonderful concealer that i have been using for about 2 years. It doesn't crease and goes on smoothly. I also use it as a base on my
Eyelids. Great product.

Thumbnail of user cindym2117
Canada
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I was very happy with my purchases and like the fact that they give u a return window space.
Fast and prompt questions answered and would not hesitate at all to continue on with any of their products.

Thumbnail of user elliet89
New York
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Actually I didn't want to sign up to any trial but it seems that you automatically signed me up.

Please cancel my order before shipping. I didn't agree to the terms. Don't charge my card

Thank you

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lisae1879
Massachusetts
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Fast & easy, super simple to use their website. I love the primer

Thumbnail of user taunyab5
Maryland
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I have been extremely satisfied with everything I have purchased so far. When I did have a minor issue customer service was nice and efficient.

Thumbnail of user virginiap1000
Oklahoma
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

After I decided to try a product I was bombarded with additional sales tactics which lengthened my process to get my order complete. I then received 5 email and 2 text messages to look at and purchase more products and I haven't even received the first product to try it. Too much pushing of the product. It is honestly annoying and not necessary. Your product would speak for itself. If it works as promoted then customer will be back and we will try other products. If not, we wo t be back. I am excited to try my ourchase and if it works as descrubed I will purchase more products, I really don't need emails and texts as a reminder. Ty.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user manishad20
Texas
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

I tried multiple times with multiple credit cards and it would not let me order
Website is flawed. Kept rejecting my credit cards
Finally got it through PayPal with the same credit card
Wasted so much time. Will think twice before ordering again

Thumbnail of user staceyp396
Illinois
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Put hold on my account for the full amount. Didn't charge me just the fee. Waiting to see how it turns out.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mistyd143
Canada
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Il Makiage's website boasts seamless navigation, making finding the perfect shade a breeze. The color match was spot-on, enhancing the overall shopping experience. However, the product's coverage and blendability were disappointingly average, failing to justify its higher price point. While the brand excels in accessibility and precision, its performance fails to stand out amongst competitors.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user angelinan44
Florida
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I wanted to order only powder, but they slipped me other products with a tricky button to get 20%. I clicked on it, hoping to just get 20% off my next purchase. But at that same second, other products were automatically added to my first order. This looks like a scam!

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user julieg1639
Wisconsin
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

Easy to order. I have found this make up and skincare excellent! I was skeptical but gave it a try! I used to use Jan Marino products but I have now switched to Il MAKIAGE

Thumbnail of user aprila413
Indiana
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

This company is overpriced and overrated. Even after cancellation and returning products my account was charged. CS says it can take up to 2 weeks to process a return, however we're going on 3 weeks and I've yet to see any progress for my return. The first rep had no idea what they were doing, gave incorrect information and didn't even bother to look at the order to verify what they were conveying. They throw out gift cards like crazy once they've gained access to your bank account, but only one gift card can be used at a time and there's no return option for any items purchased with a gift card… this company has executed several sneaky ways to scam customers out of their money with products that are of drug store quality at best. Don't waste your time but if you decide to try it anyway, just know that the money you authorize to them is not coming back.

Thumbnail of user roxannel157
New York
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

IL MAKIAGE has definitely kicked every other products butt! Results are remarkable and instantly. Best thing I could ever ask for!

Thumbnail of user nataliel627
Canada
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Very helpful and quick responses to questions and concerns. Knowledgeable support staff and very friendly.

Thumbnail of user nancyb3964
Washington
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

I applied the lotion to my total leg area, and it goes in well, love the results. I also applied it to my face using the special face brush while doing light circular motion. I have an area on my right cheek that is a dime size age spot or dark area, and apparently the tanning lotion really darkened this area. I think the instructions should certainly mention this fact before applying it to any age or dark spots. Not too happy this happened.

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Company Representative

Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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