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Il Makiage has a rating of 3.8 stars from 7,512 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.
I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.
I started using iL Makiage and I've had a couple instances where I needed to ask a question or get clarification about a shipment or a payment. I have always met with amazing customer service. I didn't have to wait days for my answer to the questions that I have.
I ordered 055, wake up like this. I have bought it in the past too, but this time the shade is too dark for my complexion, and it leaves so much texture on my skin.
I am not happy with the product, and I am not sure what are my options to fix this
I love your products but your website is way to pushy trying to upsell other products when I am trying to check out. I just placed an order for foundation and primer only and was charged for lip plumping lip gloss that I did not choose and do not want.
I subscribed to your foundation last year and would like to change my subscription but when I log in it does not show my subscription information, it shows that I do not have a subscription yet every 4 months my debit card is charged and I am sent foundation and primer. I reached out to customer service and they said everything was good with my account and they sent me a link to follow. I used the link and still cannot view or make changes to my subscription. Furthermore there is no telephone number on your website so that I can talk to a real person.
The product is of quality and feels good on your skin. However, the packaging should be adjusted. The reason being is that when the primer bottle pump no longer squirts out primer there is still a lot of product left in the bottle that you aren't able to use. Twisting off the top is difficult but I highly recommend because you are able to some primer out by taking the pump and running it along the sides. I just feel like there is a lot of product left inside the bottle that you cannot access and it just gets thrown out. It's like throwing some money away. When you pay a premium a soft tube package would be better because you can cut off the top and access the inside to get all the primer.
Voy a devolver la orden no dan las promu que prometen me dijieron que me saldris s 62 y un 10 por ciento extra y no me dieron la promoción cancela mi subscripcion ahora mismo y cancela mi orden
I don't mind answering question to help identify the best product, but forcing me to answer 25 more questions AFTER I order is ridiculous. It wouldn't let you skip any of them. Most of the questions were asked twice. Such a waste of time!
Love this product, my skin looks and feels more radiant not oily or sticky, more of a matte finish
From my initial order to the arrival of my trial products yesterday, everything has been amazing! I am 50 and am always looking for products that will help in my again process but also works with my highly sensitive skin. Granted I've only used the items twice but so far SUPER impressed with how they're making my skin look, feel and most importantly I haven't had an allergic reaction to anything! The products are way more expensive than what I'm used to BUT, my mom always said, you get what you pay for, I have to say so far. Worth every penny!
Products used:
Cosmetics
I did not receive this item as of today 6/27/24. Please send me a shipping #. TY
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Customer service and product has all the stars
Website is irritating to navigate. Unfortunately due to my government's unending quest to tax us into oblivion and the price of the product it has become a luxury rather than necessity. I will have to forgo using your product for the foreseeable future
I am 73 years old and have always struggled finding the correct foundation and makeup routine...especially now. I had gone to Sephora several times, but never was completely satisfied...their consultants weren't always interested in helping an older woman. Il Makiage was the easiest, most successful product I've ever used. I am so grateful the property manager at my condo suggested it based on her terrific experience.
Thank you Cassie for reminding me of the discount code. I'm trying the primer for my foundation. Love my foundation so I'm sure I'll love the primer.
Wonderful response time. Asked what she needed and I got what I needed. Thank you so much! I will definitely keep shopping with this company!
I purchase this item with the understanding I'd get to pay shipping then try if I like I keep and pay $103 I checked out pay $6 the the next day they charged my card $103 the product hasn't even shipped yet I'm confused at this point keep it
I'm paying $110 for signing im not even sure matched my skin
You guys fooled me with the try before you buy but not worries I'll call first thing tomorrow to cancel and just continue using what I get try in the stores
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I only ever wear make up when I have to be on camera, and honestly this makes my skin look flawless. The best part is that it doesn't feel heavy or sticky at all - which is generally my biggest complaint with foundation. This is super light and easy on my very sensitive skin. I recommend it to everyone!
Great product! I struggled for years trying to find a foundation that matched me and didn't make me completely oily. This is an amazing product that has completely changed my make up routine. It is smooth and the color match was amazing. Thank!
I am a repeat customer and have told many of my friends about these amazing products. The online shade test is very accurate! And the customer service is 5 stars!
It was so easy to buy my lip gloss. I got the coupon and went to the website and picked our my lip gloss and payed.it was that simple.
I tried this for the first time today and the glove and foam go on very easily. After two hours, I had a nice color. I also had that very familiar smell that you get when you have used sunless tanning lotion. I will return during my trial.
Buenos días! Me parecen muy buenos aunque no los he probado todos a mi parecer hay credibilidad en la buena calidad y eficacia de cada productos.
Excellent! I really appreciate your customer appreciation coupons! They're wonderful! THANK YOU! 💖😁💖
I loved the process of choosing a color and felt it was accurate. After I chose my foundation I was asked multiple times about purchasing additional products. I declined. Then I saw an offer which I wrongly assumed was for a 20% discount on the product I was buying. It was not. It was another offer for something I had already declined but for 20% off. I felt it was somewhat deceptive and this was my very first time trying this product so I am not sure what to think.
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