• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,500 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,251
Neutral
367
Negative
968
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,500)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user donnag2418
California
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Overcharged! I've already submitted an inquiry to your customer service department to hopefully get this resolved. I've declined the purchase on my debit card pending

Thumbnail of user janetd2623
Connecticut
1 review
0 helpful votes
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November 6th, 2024
Verified purchase

Quick and easy ordering of my favorite products. I never have to worry about any of my items being sold out. And if I need help, the customer service team is exceptional!

Thumbnail of user jeffreyp1217
New York
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Too many add ons and bought something by mistake I don't want or need. Frustrating and want to cancel it but not easy to do. Will not buy again because of this

Thumbnail of user patriciab4977
Tennessee
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

They really do everything to make sure you're satisfied with the products. I love the foundation (Woke Up Like This). The finish looks natural and flawless

Thumbnail of user yolandac430
New York
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

I love, love, love the Il Makiage Primer. I've been purchasing it, along with many other line products, for a few years...it's simply PERFECTION. I've received many compliments on the smoothness of my makeup all of which I attribute to Il Makiage!

Thumbnail of user s.h16
California
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

It takes time to purchase a selected product because there are other products that are introduced to me that will also enhance my daily skin care routine.

Thumbnail of user franciesb
Florida
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I love the products. I'm 67 years young and ladies my age must continue to look beautiful. You are also doing a good job of being inclusive. Also, please include ladies of my age in advertising..

Thumbnail of user iriss228
Illinois
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

I came to your site to purchase 1 product & the amount of advertisements to buy more or subscribe after checking out is unnecessary & frankly bothersome.

Thumbnail of user mariannas51
Canada
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Before you go to an important even or dinner or party, you can put it on your face and the miracle happening, you will look younger, relaxed, stunning. I love it!

Thumbnail of user michelleg2821
Georgia
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

While I love the concealer by Il Makiage (it's really great), I always dread going to the website and trying to dodge the OVER THE TOP recruitment into starting an automatic subscription. You have to pay close attention to avoid accidentally subscribing to auto charges and auto delivery on a regular basis for whatever product you're interested in. It's incredibly annoying and if I didn't love the concealer (the only product I buy from Il Makiage), I would never visit the website again.

Thumbnail of user michelea519
North Carolina
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

I'm loving my aging skin so much more with my woke up like this foundation with major coverage, very build able, shade matches my skin and moisturizer guarantee! Love it!

Thumbnail of user autumnd102
Massachusetts
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

I've tried several products by this brand and love almost all of them!
The primer is amazing! I love the mascara! I am excited to try the setting spray next.

Thumbnail of user jessicab3847
Indiana
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I absolutely love IL Mackiage products! Their woke up like this matte foundation is incredibly flawless! I highly recommend using with a good exfoliater!

Thumbnail of user joycem1374
California
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

I love the ease to order items however the shipping and delivery is something I would like to see better- the money is pulled from my account faster than the product leaving and arriving to my home.
I would love the ability to walk into a store to receive items. The products are great no doubt about that!
Hope to see some items on store shelves

Thumbnail of user colleend543
North Carolina
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

My experience was basically pleasant enough. I took the quiz & a shade was chosen for me. I'll admit that I'm a little concerned that the chosen shade will be too light-colored for my skin tone but I'm going to trust the process & hope they truly DO know what they're doing. I had a coupon code, from another site that was valid until 09/06/24, but the II Makiage website checkout would not accept it. I tried another and, again, not accepted. I was very disappointed, to say the least, as these coupon codes were for a MUCH better discount than their little 10% off for 1st time buyers. In the end, I had to accept their mere 10% off. Something is better than nothing, I suppose. But I'd think they would want to please a NEW customer especially in the hopes of return business. Maybe this will be my only purchase from this company. We'll see. It may depend on how well this foundation matches my skin tone. I can DEFINITELY get more affordable foundations at ANY drugstore/retailer. So, I'll hafta wait and see if their product is worth the hype/money!

Thumbnail of user christig68
Wisconsin
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

The site was easy to use. The questionnaire were explained really well and I love how they asked for a picture to help find the best shade. It was super simple to do.

Thumbnail of user jenniferb5636
New York
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

I'm excited to get these new products in the mail. The order was easy to put together along with coupons. I will write another review after I start using the project.

Thumbnail of user karlad294
Illinois
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

I am a subscriber for my foundation and concealer but want to try the primer. It was easy. Just hopped on and ordered. I plan to try other items one at a time, as the foundation and concealer are fantastic. I'm 52 and can no longer wear just any foundation. It's buildable and light and the shade is perfect. My skin has never looked this good!

Thumbnail of user sheliad81
Alabama
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

It took me 6 times before my order went through. I followed instructions from customer service and still had issues. Not very user friendly, in my opinion.

Thumbnail of user am1280
Indiana
1 review
0 helpful votes
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August 22nd, 2024

Not only is the product way over priced! It is NOT WATER PROOF! Heck it's not even sweat proof! It makes my skin more oily. I am VERY disappointed in this product……. Won't buy it again and DO NOT recommend!

Products used:
Foundation, flawless (which I do love that) some cream to help with puffy eyes which also does not work! And don’t recommend.

Service
Value
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Quality
Thumbnail of user jenniferl1923
Colorado
2 reviews
0 helpful votes
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August 8th, 2024
Verified purchase

I just ordered the Power-Up Eye Cream. I have tried several of Il Makiage products and continue almost all of them (the camo green primer wasn't effective for me but still a good primer for general use)! From make-up to skin care, these products are a solid bet. I'm confident I'm going to love the eye cream too.

Thumbnail of user rosec1028
Maine
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

So on the primer - there is alot left when the pump stops bringing it up - you have to unscrew and swipe around - I get another 2 weeks of use by doing this
Please change the container

Thumbnail of user michelles4874
Georgia
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Very pleased with il Makiage products and customer service when I encountered a problem. They definitely went above and beyond to make me a satisfied customer for life!

Thumbnail of user jenniferl3838
New York
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

The ordering process was quick and easy. I've ordered the foundation in the past and have always received it in a timely manner with updates as to when I could expect it to arrive

Thumbnail of user abigailc481
California
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Hi,

I accidentally ordered something I didn't mean to because the 20% offer confused me. Ideally, this would not happen on a website. I understand that they need to make money but I'm too old for this.

Everything else about Il Makiage is great.

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Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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