• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,502 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,252
Neutral
367
Negative
968
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,502)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user debm467
Canada
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

I ordered some foundation and there was problems with the order. They sent me an email indicating I would get a discount on my next order however I can't seem to locate. I'm hoping this will help.

Thumbnail of user maurinel3
New York
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

My skin become better than before and I try to stop a couple weeks my skin become dirty again so only one order I just use a little bit or like 6 month

Thumbnail of user mariannem532
Texas
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

I love the makeup; when I received a text saying that I could order and get 20% off, I jumped on it. However, I did not get a discount….of any kind. Not sure if I'll be purchasing again.

Thumbnail of user lesliel1073
New York
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

Nice gloss but wasn't prepared for the sting. Feels like severely chapped lips. The tube is in my car console but I don't use it much due to the sting.

Thumbnail of user maryr4317
Minnesota
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

During my check out I was surprised to find an added product that I did not want. I wanted 2 items and saw 3. Good thing I reviewed before purchasing.

Thumbnail of user charlesv884
Canada
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

IlMakiage add stuff to your command be aware and check your bank account. I had 218.99 more that was charge on my card that wasnt on my original order

Thumbnail of user cindyr1019
Illinois
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Why am I paying in U.S. funds when it's shipped to me from a few cities away here in Canada but yet I'm paying premium charges! Won't be buying again as way too expensive! Feeling ripped off!

Thumbnail of user shawns1243
North Carolina
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

I have been a customer for several years. I placed an order for one item. When I received my email confirmation, there were two products I was charged for. One item I never even looked at before, let alone put in my cart. When I reached out immediately to ask them to take it off, literally within minutes, they told me they can't and I would have to wait for product (and pay for it!), then return it. BUT I DID NOT ORDER IT! Very sketchy! I will never again order from ILMAKIAGE! Wish I could give zero stars!

Thumbnail of user paulac1340
Ohio
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

With the few interactions I have had with this company, I have been really impressed! I feel you really care about your customers and want everyone to be a satisfied and happy with their purchase.

Thumbnail of user theresac1318
Texas
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I wanted to take the "quiz" to be sure of what foundation to order, but couldn't find it anywhere. I just had to guess 🤷‍. Counting on being able to return it if it's not right.

Thumbnail of user sarithaq
Ohio
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

I am an Asian and i have been using IL Makiage foundation for the past 6 months, it's really looks so good on my skin. I have used 2-3 foundation before it looks cakey on my skin, but this one work magic. It doesn't look like i am wearing a foundation. Highly recommended.I loved it!

Thumbnail of user judyh1915
New York
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Everything went smoothly. My only recommendation is for the membership site. When reviewing previous orders it would be helpful to see product pictures/shade ordered instead of order numbers!

Thumbnail of user melaniew616
South Carolina
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

I love the no filter primer! I have tried numerous prestige brands and this primer is by far the best. I have sensitive skin and am 47 years old and it works great!

Thumbnail of user marloo3
Mongolia
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

I love the product but find it hard to check out with out auto replenish purchase. I couldn't just check out kept freezing on that, so I ended up just doing. Thank you

Thumbnail of user phyllish439
New York
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

I was never able to buy quality make up and beauty products while having a family to provide for. I can now and since trying Il Makiage I will never buy anything else. I love the exfoliating crème, what a difference it has made with my skin. The power redo and the woke up like this flawless base foundation are just amazing. I have found the best products, thank you Il Makiage!

Thumbnail of user lauriem1243
Canada
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Glitch caused me to accidentally increase order on my own account page and wouldn't let me remove change it back to one. I had to make this order on a new anonymous page.

Thumbnail of user judyb1803
Tennessee
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

I was having trouble dispensing a product but it was too late to return. They gave me a $30.00 gift certificate to apply to an order. I am very pleased with their products.

Thumbnail of user toniannm15
New York
1 review
1 helpful vote
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July 29th, 2024
Verified purchase

I was told I would get a free gift with my order. I didn't realize it was time
Sensitive. When I saw the email it said I was too late.
Not a great first impression.
Let's see if your product is what you say it is.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user debd158
Virginia
2 reviews
1 helpful vote
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October 16th, 2024
Verified purchase

The products as well as the online shopping experience are fantastic. I've had to opportunity to try numerous product line and Il Makiage is absolutely one of the best! Easy to give the line 5-Stars.

Thumbnail of user lynnm1566
California
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

The company stands by its products. I Love the mascara and the wrinkle filler, mosturizer & serum.
I just re ordered the mascara (which i have like 20 different other ones I tried in my drawer i bought and hated) and the wrinkle filler.
The power lift plump. I used only 1 jar and didn't see much of a difference.
I wasn't crazy about the foundation. I used it a few time and it went in my drawer with other products i don't use).
I wish they would re design the packaging so maybe they could lower the prices a bit.
All in All I was happy with most products.

Thumbnail of user kellyk1583
California
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

I love primer and foundation. It is great product. Good quality. I just love it. I use it every day. It's very light and very natural look I just love love love it.

Thumbnail of user bridgetd302
North Dakota
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Never received my order. Still waiting for my order can't believe I couldn't submit my complaint without adding more "characters" absolutely ridiculous

Thumbnail of user janiceb2519
Florida
1 review
0 helpful votes
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November 12th, 2024
Verified purchase
• Updated review

Don't add products that I didn't order to my bill.i ordered my foundation and you added a concealer to my bill. Alll I want is the foundation. I will cancel the whole order if this is not rectified.

Disappointed
November 12th, 2024
Verified purchase
• Previous review

I ordered my foundation and suddenly was charged for concealer. I did not order the concealer.

Thumbnail of user molinas4
California
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I ordered a foundation, and it was fast and easy. I was also offered another product at a discount. I have other items from LL Makiage and I have been happy with all the of them.

Thumbnail of user alexar78
Puerto Rico
3 reviews
4 helpful votes
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August 10th, 2024
Verified purchase

I've been using their foundation Woke Up Like This since 2019, and will never go back to any other foundations. I get compliments all the time from my friends telling me that my face looks great!

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Company Representative

Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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