• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,503 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,251
Neutral
367
Negative
968
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,503)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user saraj704
Alabama
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

I've ordered from you before and I look forward to the purchases I've just bought. I do wish things were a but cheaper.

Thumbnail of user melaniel557
Colorado
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Pleasant, directed purchase. I don't usually spend this kind of money on just one product, and I don't feel too queasy about it

Thumbnail of user jolies22
Canada
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

After a couple of weeks my wand just snapped and I had to discard the concealer! I emailed customer service and nobody responded. Trying again but be aware if this issue which happened to a friend as well.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lucys568
North Carolina
1 review
0 helpful votes
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November 13th, 2024
Verified purchase

I reached out regarding a specific product name and I got an answer quickly. I was then able to place an order for it. Thank you so much.

Thumbnail of user marissaa105
Washington
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Everything I have purchased has been amazing. I highly recommend the products. A bit pricey, but some things are worth it every once in a while.

Thumbnail of user kathyb3614
Canada
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Survey, payment, info was clear, fast, concise.
Tracking shipments was automated once I chose the option.

Thumbnail of user melissah2695
Mississippi
1 review
0 helpful votes
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August 27th, 2024
Verified purchase
• Updated review

I'm 52 years old I get so much compliments on how beautiful my makeup looks. Thank you for giving my confidence back.

Love love love
August 27th, 2024
Verified purchase
• Previous review

I'm 52 years old and have been using ilmakage for 2 years now and I get soo many complaints. I just love very thing I buy. Thanks so much for letting me get my confidence back.

Thumbnail of user ruthz192
Iowa
2 reviews
0 helpful votes
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July 8th, 2024
Verified purchase

I've been using the products for three years and love them! The prices are a bit high but the foundation is such a great match to my skin that it's worth the price. I do have two areas of frustration: 1. Many of the products are consistently out of stock; and 2. When I click on the concealer link to find my shade, the process is only to find my foundation shade, which I already know. Otherwise, I've had nothing but good experiences. Customer service is always very responsive and helpful, too.

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Value
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Quality
Thumbnail of user bobbijoh2
Minnesota
1 review
1 helpful vote
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July 18th, 2024
Verified purchase

I get all my items in my cart and I can only select the auto delivery option as the skip option is at the bottom and cannot be selected. I needed to order so to get my order shipped I had to select auto delivery. Not happy at all about it.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user monicay104
California
1 review
1 helpful vote
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July 14th, 2024
Verified purchase

God forbid you want to buy one simple thing.
I tried to purchase your makeup with your try first option. But your sign up option came up then after I declined that, next came the brush purchase. I donor know what the hell I ended up with. I know I was supposed to only pay shipping for now. I guess we will see what I get charged. Your site is very deceiving.
Your ordering process makes it very unpleasant
So I will probably not order again.

Thumbnail of user andreap1341
Ohio
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Ive been a MAC foundation used for many years. I wanted to try Il Makiage after seeing an advertisement by an acquaintance. Incredible is the word i use to describe the foundation (I woke up like this)! It produces a weightless, smooth, matte, invisible finish that literally looks as if my complexion is flawless. I'm hooked!

Thumbnail of user margeryp11
California
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

I love these products I have not been dissatisfied with one I've tryed. The only issue I've had is trying to slow down the shipments they are a little to frequent I would like to space out more.

Thumbnail of user constantinag
Oregon
2 reviews
0 helpful votes
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October 21st, 2024
Verified purchase

Irritating. Even though I expressed I DID NOT WANT THE AUTOMATIC REORDER of your product, you ignored it. Four months later I find myself being ignored again when you tried to bill me for another order. Again, when I communicated to your customer service literally a few days ago how I didn't order, I canceled long ago and didn't want them to process the charge, I was ignored and find the product delivered to my door this morning. You are forcing this crap down my throat. It's a "You're going to take this like it or not" sale. My patience with you people are done. You won't honor my request to cancel and will force your product & charge against my request to NOT PROCESS THIS ORDER, you leave me no other choice. This fiasco and bad business has been forwarded to my bank and to my attorney. Your goods are with my attorney as evidence along with my record of calls and emails. Let the people who read this be forewarned before they order. This in NOT a false review. This is nothing but truth.

Thumbnail of user lindas6875
California
1 review
1 helpful vote
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July 7th, 2024
Verified purchase

Very frustrating experience trying to order! I just wanted to order another bottle of foundation, not all the items I last ordered nor did I want the auto replacement option. Never did figure out how to do that so signed up for auto replacement but then got message item would ship in October! Doesn't do me much good now.
I like the product but hate the web site and ordering process.

Thumbnail of user veronicak200
Minnesota
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

The color was way off from my skin tone. I really would like to try the product but am worried about purchasing again and getting the wrong color.

Thumbnail of user felisas6
Texas
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

After testing and trying different makeup foundations I decided to go back to II Makiage, no makeup looks as Natural as IL Makiage and another fabulous plus you have is that the color will be so precise to your skin. The makeup includes moisturizer which result's fabulous for skin fine lines. Very satisfied since the first time I purchased it. I defenitly recommend it.

Thumbnail of user lisas6276
Oklahoma
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

I am 58 years old and I can't go without Power Lift. It took my puffiness away under my eyes. I give this product 5 stars!

Thumbnail of user tonyad301
Texas
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Got an email that I had added to my order placed today 10/4.
I did not I only did the try before you buy lip plumping.

Thumbnail of user tamil318
New Jersey
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Disappointed in my first purchase hopefully this won't disappoint. My first purchase the no filler poreless base smoothing primer was basically empty.

Thumbnail of user juditht824
North Dakota
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

They went through questions that helped find the colors I needed. We're very thorough. I got messages in my text of what I bought and how I could upgrade, which was very helpful all around excellence.

Thumbnail of user shivab13
Arizona
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

I was overcharged because my coupon didnt take unless i added a second item, which should've been free, then an additional item was added to my order because the "skip" option wasn't highlighted and so I hit the "claim 20%" option to go to the next screen and was automatically charged! Not happy and will be canceling my subscriptions.

Thumbnail of user martham1742
California
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I put the wrong item in my cart and could not remove it. It is something I will use eventually, I just didn't need a refill on it now.

Thumbnail of user normaf193
Indiana
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

It goes on smoothly, but I really don't care for it. I get the same results as any other make up that I have purchased.

Thumbnail of user lindah5208
Connecticut
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I just got a wonderful deal on 2 botttles of the self tanning product. It cant get any better than that!
This self tanner is the absolute best (and I have tried several over the years) I will always order this tanner when I am finished with these two bottles.

Thumbnail of user samahy3
Canada
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

I love IL MAKIAGE great customer service and the product is also amazing
They are very caring and always check up on their customers to make sure they are not just a number. We matter and that feels fantastic
Thank you for appreciating us IL MAKIAGE!

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Company Representative

Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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