Il Makiage has a rating of 3.8 stars from 7,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.
I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.
I love this brand! Their website is so user friendly. And their customer service is wonderful. I received a reply to a question I had promptly.
I love all the skin care product. Can't do without the Power Redo and Primer. Makes such a difference with applying your Foundation.
Thank you so much 😊 I got the best costumer service in my life with Il Makiage.
You make a difference in this world
As someone who likes to spend as little time getting ready in the morning, this foundation helps me achieve that. Lightweight, full coverage and lasts throughout the day. Highly recommend!
Overall the products are great and customer service team is amazing. However, after my last order it said i had 15 min to add anything to my order for 20%. I found 2 things i wanted and tried but there was no discount. So sometimes there are these disconnects. But overall all good
I placed an order 3 days ago and have not heard anything. No email saying order status or tracking. Complete silence, I have to keep checking to make sure I really placed the order. Canceling auto replenish and will never place an order again!
Called and asked for a callback and wanted to discontinue my orders, but no one returned my call. --2636
I do like the products and have reordered a few times already. I love the packaging, makes it easy to use and not loose the applicator. I love how my skin feels.I do not like how long it takes for me to get orders, weeks rather than days. I also wish there was a file, demo on steps to use the items. I struggle to find information on what to use at what time. One of my products I thought was empty which was odd. I opened the top to see it had a lot of cream left but no way to get it since pump was so tiny and did not reach.
Extremely easy to purchase the things I wanted. Very happy with the Primer and excited to see how the power liftingg plump works!
I have tried sooo many different moisturizers but none of them one close to Il Makiage's Power Cream Renew! It lasts all day and night, and makes my skin feel incredibly soft! I absolutely LOVE this product and I know you will too!
Was only going to try the foundation for 14 days before I buy but ended up adding concealer that I only thought I viewed but ended up in my cart. Very tricky site so that's a BIG RED FLAG! I regret ever placing an order.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have been using these products for about a year.from their true match foundation to their power lift gel.and quite simply I couldn't be without given how they have helped with my sensitive skin.
Attracting people to take their money seems to be your first goal. I don't want to subscribe since I don't know it your products work for me. Even when they give you a promo code it doesn't automatically apply on your purchase!
This product is so amazing along with the user friendly website. Shopping here is always such a wonderful experience!
I cancelled my auto renew because I needed the foundation to go out immediately. It never took me to the checkout it was constant do you want this or that, pick 3 more etc. I just wanted the foundation. Please in the future just let me checkout right away.
I WAS A $#*! AND LEFT A POOR REVIEW AND BEFORE I EVEN CLICKED SUMIT (SAD ABOUT ITNOW) THEY FIXED THE PROBLEM THIS IS SPECIAL AND BEING A $#*! IS NOT THE ANSWER THEY FOLKS ARE REALLY GREAT... SORRY FOR THE TROUBLE
I LIKE THIER PRODUCTS BUT THE $#*!ING WEBSITE TRICKS YOU IN TO MAKING MORE PURCHASES WHEN YOU ARE FINISHED WITH YOUR PRUCHASE THIS IS VERY POOR AND NOW I HAVE TO WAIT TO GET THE $#*!ING PRODUCT I DO NOT WANT THEN RETURN AND WAIT FOREVER FOR MY $#*!ING REFUND
I have the no filter poreless base smoothing primer and the I woke up like this foundation. The match is perfect and I even got a mystery gift!
I have the I woke up like this foundation and the No filter poreless base smoothing primer. These are great products! The foundation matches perfectly and the primer feels very smooth and lightweight.
Received email for a special on the products I use, I attempted to order but then, was directed to my email to get a code number. Went to my mail and saw an email from Makiang, thought this was for the code but instead it was an offer to subscribe to auto shipment at a much better price. I subscribed and received confirmation for my order. I am hoping that was the auto ship but I don't really know.
I appreciate how involved the staff are with purchases and recommendations. Such prompt, friendly service is so helpful in an automated world, and reps from Il Makiage are the BEST! From email correspondence to their products and even the fun packaging, it seems everything is geared to make the customer happy!
Amazing product and customer service. I look forward to experiencing my new foundation. I reached via email with a question in regards to subscription and pricing. They were prompt in response, answered my questioned and then gave me a code for future savings on next order for "my troubles". I was very pleased and also psyched to save 30% off my future subscription for pay upfront. I was skeptic on how true their skin analysis were and they nailed it. Can't say enough on how awesome this company is.
Would much rather speak to representative. Hate on line only.
Not all people are on line savy. Just a thought for more sales.
I stopped using makeup daily because I was finding that none of the products actually DID what they were advertised to do. So I became frustrated and said forget it. I tried the Magic Sun Foam and it actually worked! After that I was hooked! EVERY SINGLE IlMakiage product I've tried not only works, it works as advertised, and is affordable. Their questionnaire about your skin tone is extremely helpful if you don't know what shades suite you best ( that's me for sure). Great and surprisingly awesome products!
Ordered my foundation...someway...you added plumping cream...another separate order...? This has happened in past.now I will find somewhere else to buy foundation.only happens with you...the added extra stuff...I am beyond irritated...yes I can send back...WHO WANTS TO DO THAT.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I like the ease of the application and the color on my skin tone. I applied yesterday and went golfing this morning. When I got home to my surprise (taking off my clothes) all around my arms from shoulders down to armpits and around my neck the color had rubbed off. A bit disappointed as it was more than 24 hours after application and it still came off. For the price don't think I will buy again.