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Il Makiage has a rating of 3.8 stars from 7,508 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.
I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.
I was immediately impressed with the packaging. But then I thought that was all it was...pretty packaging and I was not impressed by the product. But after the 4th week of use, I saw changes. I've just ordered my 2nd jar of Power Lift. It's completely non-greasy and my skin feels great. (I'm 73)
They gave a free gift also...waterproof eyeliner. It is absolutely water proof! Once you put it on...prepare to have it on all day and night.
First they rejected my credit card and when I canceled and tried again, they charged me the whole amount no as a trial
I NEVER HAVE ANY PROBLEMS WITH THE WEBSITE AND HAVE BEEN ORDERING FOR A WHILE NOW. NO OTHER FOUNDATION DOES WHAT THIS ONE DOES. I'LL NEVER CHANGE IT.
Site is easy to navigate and placing my order was painless! Loved the free shipping on this order!
I have been a customer for a couple years and it has been such a great experience for me to explore new products (especially their famous foundation which I just adore). Lately I've been into foundation brushes which give me so much coverage. I've tried other products like their eye liners, mascara, serums and I'm very happy being a loyal customer.
I love all your products. I have been using them for the past 3 years after my favorite make-up company went out of business. Keep up the good work!
Love the site, easy to navigate, and all the details on each product. These are my go to products for my daily and nightly face routines.
Whether your online shopping or talking to an customer service rep, its always great service. Will always order my foundation from IL MAKIAGE!
I feel the amount of money for the product is excess. Also, if you use the product then you know that the brush should be replaced as often as you need to replace the foundation or at the very least once every 3 months max.
I was so excited to receive a "buy one-get one free" coupon code for my birthday! I love all the products I've used in the past and was able to not only order something new, but I will get two for the price of one! PLUS, free shipping! Wow! Happy Birthday to me! 😍
This is my second time order first time I don't have a good experience but today I order is very easy
I had a pump fail on a product I purchased. Customer service responded within hours and sent me a code for a new one.
Good so far waiting to see if I like it and how well it will work
I love the products and a huge fan of everything I have tried. The only problem that I do have is the pump on the Power Rewind. I used it twice and it stopped working and of course I can't send it back because I don't have the original packaging slip. So def bumbed about that because I really liked the product the two times I did try it. It almost did prevent me from ordering again though from the company but I love my makeup and tanning stuff to much to do it. I Just ordered something new so excited to try it and happy it's not in packaging that a pump will mess up.
I'm 72 years old and foundations were not blending anymore. Nothing worked. I tried everything. This is the best makeup ever. I am a huge fan. My friend got it too after commenting on how nice and natural I looked!
I tried to checkout about a week ago. There's a hold on my credit card. I started searching my emails for the order confirmation; it wasn't there. Finally made the purchase, and it took forever to get through the check out screens. Worst online retail check out process I've ever experienced.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I thought I was getting a sample of product and just saw that they charged me $85.00! Having challenged finding where and how to return items that were sent to me and also make sure it doesn't happen again. Also the color is completely wrong!
Linda Bradshaw
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi,
I really appreciate the coupon I received from you, but at the end of the purchase I made, so many sneaky ads kept popping up and the next thing I knew I had accidentally immediately purchased something else I didn't want with no way to cancel it without sending a message. Please make a "Cancel order" option for accidental purchases.
Thanks!
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I Am a mascara snob and hate trying new ones because they typically disappoint. I received black tie mascara with an order As a free gift, tried it and New from the first Swipe it Is amazing! It goes on, smooth, Separates the lashes And i Does not get Clumpy. The only thing that I can say negative about it is the brush not having bristles the way around. I Ordered icon mascara and cannot wait to try it!
I really appreciate this kind of order because there is no commitment. I can cancel anytime I want without being penalized.
Thank you
Got hit with adding,by accident, another product to my order and no way to remove. I also tried to add my $15.00 coupon. So success. Then the sale went through.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered and was given a discount order for my birthday and it didn't work.
The website is easy to navigate and select the correct product. I love your products.
I wanted to buy friend her lipstick first time on site. Very easy to navigate
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