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Il Makiage has a rating of 3.8 stars from 7,508 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.
I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.
I was double charged $39.20. Please credit my account
I don't like being bombarded with add on stuff. I don't want add on
It is always easy and simple to order on your website
Always a great experience, found exactly what I needed.
So easy to order my favorite face products. Been using the face products for years.
Great service great customer service and great service I love your product and your pricing
This mascara goes on smoothly and lasts all day. I like that is it also waterproof.
Not good. Poor this system added an item that I did not choose. This is a very tricky way to get the client.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy to order online. The staff assisted me when I needed it. Great experience.
I have tried quite a few products so far (some I already replenished), and they're absolutely great! Highly recommend!
I still had to bounce around...checked my cart and saw that it had too many items. Tried to find a remove...had to keep clicking and bouncing around! Your website should be as seamless and smooth as the make-up you are promoting. The try it/buy it/ is just not as user friendly as it should be. Find your color interferes with a first time buyer trying your product for the first time should be and repeat buyers also need to have a log in spot...which is another issue. I am a retired teacher so not unfamiliar with computer sites, but this site baffles me! If I had not received the nice reply from your contact service, I would not have attempted to try again. Consumers want a "one and done" way to order or cancel. Thanks for the upcoming order...I look forward to receiving it.
Katherine Moore
My experience was great, customer service people responded so fast and professional every time I have questions they respond, I feel confident about them.
My skin looks healthy and the makeup isn't heavy. Just wish it was easier to purchase in person
Love the idea that everything is customized to each individual so I've loved everything that I've tried not a heavy wearing make up and that's what I like. I get a lot of compliments how natural I look.
It was good and very easy to follow and understand very easy and good
All of the products are excellent! I have definitely used my makeup game. Thank you!
The absolute best customer service I have ever dealt with. Products are exceptional
For the most part the company has been good. The color match foundation was way off and I am now stuck with $100 of makeup I cannot use. Other products I will continue to order, but the order process is not very smooth. They want to charge you individually for each product unless It on an auto ship. Again, there are some fabulous products, but I won't be ordering what I already know doesn't work and that's why I chose this company to begin with. The other little bit that had me questioning them was I ordered something, they said It was delivered and I have cameras and It was never delivered. They specifically said to me that delivery says It was delivered and even though It was past my time to report It, they would send another one. I called them the very next day. Pretty much after your first order, nothing has a trial period. This is why the 3 stars.
Navigating was clunky. The dropdown menus would disappear before I could select what I actually wanted. Navigating between ordering foundation and other products was clunky. It took me way too long to order my products.
All positive so far...I've ordered twice from this company, good directions on ordering/returns, simple process and things get processed in a timely manner. That alone will bring me back again. Took me a bit to get use to the foundation (sent first one back because I wasn't convinced) but then decided to give it another try. I really like it...color match was great!
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