• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,508 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,252
Neutral
368
Negative
968
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,508)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user mandys330
Florida
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

The experience ordering my make up was great. I can't wait to receive it!

Thumbnail of user mandim82
Illinois
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

I was excited to use a gift code that was emailed to me and the website did not let me use it. After I placed my order I received a text today to get 20 percent off anything I would like to add to my order and when I clicked the link it would only let me add select items not ones I want.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user juliec2707
Texas
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Hello, I'm afraid the color is not a perfect match for me. It is too yellow/orange. It is not far off, just a little, but I would prefer to try another shade. Also, I thought it would be more glowy, but it is matte.
I'm not sure I have the correct primer either. It seems to settle in the lines and creases around my eyes.
I'm sorry, I really want to like it.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dorisr446
Pennsylvania
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

I love the products! Everything I've ordered is of absolute quality and I see results! The only thing I don't like is that when you order one product they literally make you take the second product because the skip button does not work. This has happen every time and sometimes I just don't have enough money for that second item promoted. Someone should check that out.

Thumbnail of user nancya1880
Georgia
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

I have purchased the power polish, power camo and "woke up like this" foundation. The power polish leaves my skin glowy. The power camo evens out my skin tone and could be worn without the addition of foundation. The foundation offers great coverage without feeling heavy on my skin. Both power camo and foundation feel light and slightly moisturizing.

Thumbnail of user tortesaw
Oklahoma
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

My experience was like a breath of fresh air. It was so easy to find and order my product. Checking my products out was easy also. Overall experience was Excellent.

Thumbnail of user dhurpatied
Florida
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

I am new to this line, but so far I am happy with the two items I have purchased.

Thumbnail of user lindsayd242
Canada
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I didn't like makeup when I used it the first few times. I put on my old makeup with my fingers so did the same with this. I saw how nicely it went on for others with the brush so decided to give it a try and it went on perfectly. Use the brush. Love this makeup!

Thumbnail of user chauntelb2
New York
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

I do love these products, but it doesn't stay on well when sweating. I am now trying full coverage with base to see if there's better coverage.

Thumbnail of user devanid
Alabama
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

This is my second time ordering. I can't wait for it to arrive. I love the makeup. I'm a very satisfied customer. Thanks so much.

Thumbnail of user vickiea232
Texas
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

I found myself jumping around to find products.
I do not have a lot of time as I'm a caregiver.

Thumbnail of user sandrad2645
Canada
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I love the foundation I purchased that came in 2 days ago. I tend to experience allergic reactions to most cosmetics, but I have been using for 3 days now and haven't experienced this. I went back today for other cosmetics. Their shopping experience is very good with a minor detail but I can live with that. The detail is some times you have to go back to their main landing page and navigate through the hamburger icon, this can be frustrating. I'm looking forward to the other items I have ordered.

Thumbnail of user helenm1809
Canada
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

It took me three trys to order one product. It was confusing and frankly a bit silly.

Thumbnail of user anitar486
Canada
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I've tried many makeup brushes, and they tend to start falling apart. I've been using one brush for the past two years, still same condition. No I decided to buy the #105 brush.

I also keep going back because of the customer service. Customer Service is the main thing and if you don't have customer service, customer will not come back and this is why I keep going back. The products are incredible but the service is excellent.

Thumbnail of user nasimj3
India
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

These are the worst products ever because the gifts which you provide is no worth

Thumbnail of user jodil222
New York
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

I did a survey and this company gave me a gift card for doing it. I then used it to purchase an eyeliner and loved the color choices they have to offer so I made my choice and used the promo code. The website was very user friendly and checkout was quick and easy. Great experience overall. Thank you for the opportunity to help out.

Thumbnail of user amyp2042
Canada
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

I loved how they asked me Questions about my Skin and they got down to the very point on witch Foundation that I needed I love it and thanks IL MAKIAGE... 🥰🥰

Thumbnail of user bevw116
Canada
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I have trouble ordering I don't like ordering automatically I order as I need it. When I ordered today, I would have like to order the mascara, but couldn't figure out how to add it to my order without doing an automatic ordering.

Thumbnail of user lisal3905
California
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Unfortunately I haven't received the product I ordered

Thumbnail of user shirleyj968
Florida
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

I love this product! I always used Clinique, now that I use your foundation I will never go back! Thank you!

Thumbnail of user carlab330
Washington
2 reviews
0 helpful votes
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June 19th, 2024
Verified purchase

II Makiage is one of the very best companies I have shopped with, and I just absolutely love their makeup! I have used the make-up for a couple years now and I don't see myself using a different brand. The customer service is also very excellent...Bravo!

Thumbnail of user robins1830
California
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

I have ordered products from them over time now. They do not exceed expectations nor are they game changers as they propose. The eye wrinkle cream only lasted about a month and I cannot prime the pump any longer. The other products did not work as shown - but I am going to try this wrinkle primer to see if it's any better. Overall, their customer service is pretty raw, too.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kaylag472
Virginia
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I like IL Makiage's products. They feel high end, not all the way the end of the price spectrum when it comes to luxury products. Use all their base products (concealer, foundation, primer) and their eyeliner is very precise and has great control

Thumbnail of user sherriew122
Colorado
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

I was disappointed in the face that on every category of product I was unable to zoom in to see the color choices/options better. When trying to select a shade of something I want to be able to see it as clearly as possible, but I was unable to which makes it harder to select a shade. I'm hoping the choices I made are ok otherwise they will go back.

Thumbnail of user virginiaw1117
California
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

This not the first time trying these products. Very hard to find. Luckily I found it on Instagram.

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Company Representative

Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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