• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,252
Neutral
367
Negative
968
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,501)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user beckym945
Washington
1 review
0 helpful votes
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November 6th, 2024
Verified purchase

It is so difficult for me to cancel orders. I email then I get charged! I really like the makeup but I think I'm not gonna order anymore. I'm trying to cancel an order that I just found out is shipping tomorrow and today is Sunday. My account will not let me cancel anymore subscriptions so I know this company set my acct like that and it's wrong on so many levels.

Thumbnail of user caras186
Oklahoma
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

I have used your products in the past. Love them but I was on a very tight budget. However, I have ordered the foundation, concealer and primer. Since I am approaching 55 in just a couple of weeks, anti aging is a huge concern for me. I am planning on trying your skin care line. Looking forward to my makeup arriving.

Thumbnail of user sl817
Nevada
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

I love the Power Renew Cream and Woke Ip Like This base foundation, which keep me as a return customer, but the customer service could use some help. They are very responsive, but don't seem to understand how resolve an issue with their annual plan being charged to my account twice. They refunded one charge, but also canceled my annual plan…meaning I paid for an annual plan without the benefit. Their Customer Service representatives arereally nice, but could use a little help with critical thinking skills. Wish me luck with this ongoing issue!

Thumbnail of user dorothyq517
Canada
2 reviews
0 helpful votes
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August 29th, 2024
Verified purchase

I really love these products. They are custom to my skin and feel so good.
Not sure I wanted to order all the add-ons, however, a great way of ordering things you might need.

All great products and I highly recommend!

Andrea
Toronto Canada

Thumbnail of user michelleg2780
Texas
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

I have tried to contact the company, and had no human response. I am of the older generation that does not like automation, and sometimes prefer a human response versus a robot. Would appreciate a more hands on and human customer service response.

Thumbnail of user marinells4
Texas
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

My experience was good, but a tad longer than expected. I have three different name brand makeups and neither gives you a glow. You basically look the same wearing either. Back in the date, there was a foundation called Fashion Fair Souffle, I wore Tender Glo; it was a perfect match and there was a glow. Someone decided that whatever was in it that gave you that glow, had to be removed and makeup hasn't been the same since.

Thumbnail of user deborahh3465
New Jersey
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Love the ease of ordering from I'll Makiage. They always get your shade perfect. No more hassle of buying other products only to get home and they are all wrong for you. Absolutely love the coverage as well. No more caking or flaking for me!

Thumbnail of user brookep204
Missouri
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

This is by far the BEST foundation that I have ever used. It not only has the coverage that I desire, which is full. It is not cakey and but long lasting. I highly recommend this foundation to anyone who is looking for a new foundation.

Thumbnail of user karis281
Pennsylvania
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

I love the personalization and am excited to try these new products. However, the link I originally clicked on offered an e-coupon for $10 off that wasn't applied. When I went back and tried to reply to the email, it said that no email address was found 🤔

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Heraldo A.
Virginia
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

My feeling was that everything went very smoothly. The price of the product was very attractive. The shipping and invoice information does not follow the standard order of most stores. This confused me because I reversed the order of the addresses, which are not the same.

Thumbnail of user debram2290
Illinois
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

This request for review was received within an hour of ordering the product for review of the ordering process. Although easy to complete the order process the multiple attempts/offers for additional products, annual subscriptions, etc nearly had me back out of completing my order.

Thumbnail of user christinee1171
Christine E.
California
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

I have really liked everything in the skin care line. I especially like the serum and the power lift. They feel wonderful and I think my skin looks more hydrated.
I have the foundation it's not my favorite it feels dry I mix it with the moisturizer.

Thumbnail of user aprylt6
Canada
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

There were a few times I ordered foundation products and couldn't quite get the right tone for my skin and preference. I emailed my request for return and they worked with me until I got the product that best suited my skin. They didn't even require the product be shipped back they just sent me a replacement. I thought it to be very kind and unexpected, but this did make my ordering process very hassle free. Thank you!

Thumbnail of user brandyf144
California
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I have been using a collection of this makeup and I really like how fast I get the products and how well they apply. My only complaint is that I buy the primer and I used to be able to open the bottle and get much more out of my bottle but the last time I received the primer, I was unable to open the bottle. I wish I could. Last time I was able to use it much, much longer. I'm not a big fan of its packaging bc it's hard to tell when it's out and if you use a primer you need a primer.

Thumbnail of user ginaa369
Arkansas
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

I decided to try Il Makiage foundation back in March. My skin is super sensitive, but I had been eyeing it for a while and decided to go for it. Went thru the steps to find my perfect shade and when it came in, I was very pleased with the color match and thankfully had no skin issues. I did a subscription for the foundation. I was invited to test one of their new products with the promise of a gift code at the end of the 6 week testing. Loved the new product (again no skin issues) and completed the 6 weeks. I received the gift code promptly following the completion of testing. I've just redeemed my gift code on 3 new products I've wanted to try. Can't wait for them to arrive.
If you've been on the fence about trying Il Makiage, just do it!

Thumbnail of user brendaw2158
Washington
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Your web site is easy to use; however, I don't like being hassled to buy additional items after I have checked out. I am trying the foundation for the first time, so if I like it, I will most likely buy more, as well as additional products.
If your products are as great as you claim, you shouldn't have to coerce your customers to buy more products than they need or can afford at that time. That is a "turn-off!

Thumbnail of user jenniferm6287
Nebraska
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Where to begin…so the very first time I ordered from them I wasn't super happy with the foundation so they allowed me to keep the foundation and they sent me a different kind for free which I loved and was super happy with. Then, months later as I was using my new foundation, the cap got completely stuck on the pump and when I tried to pull the cap off, the entire pump (stuck in the lid) pulled out of the bottle. Making it where I could not get the makeup out of the bottle now. I only had about 1/4 of makeup left in the bottle but I was still disappointed with it and reached out. They gave me a $35 off coupon to where I could purchase a new bottle. That was so kind of them to do! They didn't have to do anything because it was past the 30 days of returning. They always get back to you within 24 hours so it's a quick turnaround response as well. I would highly highly recommend them. They are an A++++ when it comes to customer service!

Thumbnail of user laseyo1
Oklahoma
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

I got a promotion code for a buy one get one free, I got charged for one product but didn't get a free product and promoted. I tried to see what shipping would be and instead got a processed order that apparently I'm unable to cancel! So now I'm out $52 for something I didn't even want! Companies can take your money in a second but take a week to respond or month to refund you!

Thumbnail of user janicec1676
Arizona
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Getting to check out was confusing. After all the special offers and such I didn't know if I was buying anything extra that I didn't want or not. I also wasn't sure if I got discounts if any. I love your products though I tried my sisters and it's great!

Thumbnail of user nilakshik
Virginia
1 review
2 helpful votes
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October 15th, 2024
Verified purchase

I have been used IL Makiage for quite sometime now and I'm very happy with the quality of their products. They are long lasting, high quality and definitely a game changer in the world of make up! I love the elegant and sleek packaging of their products.

Thumbnail of user susanz1099
New York
2 reviews
0 helpful votes
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September 5th, 2024
Verified purchase

I sincerely feel this is high quality make up. I don't like to wear a lot of make up and this is very light and wearable. I looks natural but evens out the different tones and blemishes in the skin. Great Stuff!

Thumbnail of user skylerh40
Tennessee
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

I have just been wanting to get into more makeup and I am not sure if I will like it, but I won't like it any less than what I have now! The process was so easy and seemed very accurate, the only thing I was hesitant about was the price, but that might be normal. I wouldn't know because this is my first time trying actual makeup!

Thumbnail of user elizabethl2564
Mississippi
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

I truly love this makeup brand. My skin looks and feel fabulous. I truly love natural looking makeup. It's super light weight and doesn't clog my pores. They really got the science down with this makeup line and my skin doesn't have any breakouts with is truly a plus. Great for us ladies that have super sensitive skin. Much happiness and prosperity to this wonderful company always and forever.

Thumbnail of user jeang911
Delaware
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

I was at the beach with my sister and we were talking about self tanners and I was using another self tanner that came off on the towels that we used at the hotel. She told me about your self tanner and said that it doesn't come off so I thought I would try this to say that my question to you is is it cruelty free to animals?

Thumbnail of user darriang3
Iowa
2 reviews
0 helpful votes
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August 26th, 2024
Verified purchase

I do love the foundation. I love the customer service and willingness to get it right.
The only reason I've taken off a star is I am 100% willing to pay for good foundation but paying $50 for foundation and still having to pay $5 for shipping a small product is just not my favorite thing. I came from spending $15 on foundation that was working for me and free shipping. Completely understand you get what you pay for, that is why this is my second time ordering here. But I do wish there were other shipping options. That's all! 5/5 otherwise. Stays on all day, be careful what you prep your skin with otherwise it could separate on the skin after a long day, blends well with sponge, I use loose powder and setting spray to set it.

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Nicole C.
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