• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,511 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,253
Neutral
368
Negative
969
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,511)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user lisac5065
Illinois
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Website easy to use. Lots of good videos to teach application of these products. Reviews are helpful.

Thumbnail of user cherylp1308
New Jersey
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

I now own several products from II Makiage and I have not been disappointed in any, in fact, I just placed another order and reorder! The lip plumping is the ONLY one I have found that does what it says it will do. I was skeptical of all the new products on the market, but II Makiage has turned me into a believer! Best stuff ever!

Thumbnail of user roxanc5
Arizona
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Love the primer so flawless! As well for the foundation just what I was looking for!

Thumbnail of user mindys106
North Carolina
3 reviews
0 helpful votes
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June 17th, 2024
Verified purchase

They don't give you an option to use your points. So once again, I put in an order without my points and they keep sending me emails to use them before they expire. So frustrating 🙁

Thumbnail of user laural2601
Pennsylvania
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Prior to purchasing I read all of the reviews. Most were positive. Decided to order with high hopes. Did not perform as promised.

Thumbnail of user cathym1694
North Carolina
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I have been using the moisturizer, plump cream and serum for almost a year.
Love the way it feels, my skin is and looks better than I could have imagined

Thumbnail of user gaye17
Texas
2 reviews
0 helpful votes
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July 6th, 2024
Verified purchase

Very hard to work your web page. Love the product but very hard to order on the site AND no live customer service representatives to talk too.

Thumbnail of user hollyh850
California
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Sadly this product did not live up to my expectations after watching ads and assuming it would really work for me. The feel of it on my skin was really nice, however it wound up, clogging my pores and giving me some pimples over time. I have been without pimples for the longest time. I do have sensitive skin so I'm not sure if it's because of that. I really wanted this to work, but unfortunately it did not for me.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lindat2806
Texas
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

The site was a bit slow. Took a long time to finish my purchase.

Thumbnail of user alexisr597
Pennsylvania
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

I signed up to receive texts about the shipment of my order. I then received a text saying for the next 15 minutes they would allow me to get 20% off ANYTHING I chose on the website. I tried to get a matte lipstick and would not allow me to get the discount.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sherrym1036
Canada
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

I feel like I walk into a physical store because they are right there to help. This will always be my go to face care source!

Thumbnail of user carmenc778
Illinois
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

I have not received my whole order hope I get it soon am going on vacation

Thumbnail of user lesleys247
Canada
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

I consider myself computer literate, but I find the order system confusing. Not user-friendly in my view
As I am always asking for help.

Thumbnail of user karabot1
Louisiana
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

I am not happy with their advertising. I thought we try it for free but no I lied to myself clearly. $141 was deducted from my account instead of $6 shipping fee. 141 for foundation is too expensive for me. May I please get my money back, you may cancel my order. I feel ripped! I have no money left in my account now, how will I survive the rest of this month!

Thumbnail of user lorat66
North Carolina
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

So far, no immediate results as claimed by the videos or other reviews. I have used it 3 days in a row both AM & PM have noticed no change in my skin. Will continue to use it until gone. However, I feel I already know the outcome.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user karinc141
California
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

When I went to do the try before you buy with a standard credit card it said my card wouldn't work. When I re-entered the card info, thinking I had entered it wrong, it charged me for the fill price and did not give me the try before you buy. Not good. Hoping they fix it quickly.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jenniferb5472
North Carolina
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

I ordered the foundation and the primer. It works very well, although not as well as the ad I watched that got me to purchase it nevertheless ill buy it again because its better than any other foundation and primer I've ever used!

Thumbnail of user patriciak2329
New Jersey
3 reviews
0 helpful votes
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June 15th, 2024
Verified purchase

So easy to order and they allowed me to use coupon codes they sent me! I am also receiving a free mascara to try! I just hope they let me know in advance when next shipments are arriving!

Thumbnail of user bt307
Maryland
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

I use this product every day and I'm in love with the results

Thumbnail of user lucym75
Iowa
3 reviews
0 helpful votes
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July 1st, 2024
Verified purchase

I had a problem with ordering one product and they got back to me right away with a resolution. Products are great and customer service is wonderful.

Thumbnail of user joniw84
Pennsylvania
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

After ordering, I pick up my phone and I look at my messages. The message states to claim your free gift with your order in 15 minutes. Click here. So I do it. Then it says oops sorry too late. Really makes me wonder.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user memel6
Connecticut
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

I LOVE this product! I've been using it since 2021, however this would be such a great app for customers like myself. Instead of having to log in from a browser, pulling up the app and all my information already being there and accessible would be so convenient. Also, updating payment information when you get a new card or want to change cards would be easily accessible.

Thumbnail of user deborahw2673
Arizona
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Hi. I was so excited to reorder your product that I even made it a 2 monthly repeat order. I read all the fine print and then I confirmed the order. Low and behold it was telling me I would be charged a 200 and something annual fee, yet no where did it say that before I confirmed. I can not believe your undesirable practices here. So when I get my product, because I canceled but they said it had already been processed even though it was under 1 or 2 hours of confirmation. So when I receive the products I will be sending it directly back back not because of your products, BUT because of your unethical practices of doing business this way. So sorry as I was looking forward to this but not now. Thank you, Deborah Whitwell

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ghadeern
California
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

The blush arrived broken into pieces. This time, the foundation did not cover well as I am used to; it was dry and cakey, despite my proper prep. Initially, I was told via email that I could only exchange the broken item. However, when I sent the items I wanted to exchange, they changed their mind without explanation. I thought I had one month from delivery, but apparently, it's one month from ordering, which feels deceptive. The products arrived very late, and while they replaced my foundation, I had to keep the broken blush and bronzer.

Tip for consumers:
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Products used:
Foundation, mascara, brush, concealer

Service
Value
Shipping
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Quality
Thumbnail of user vanessad440
California
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

My email inquiry was promptly responded to and the associate was very helpful. The email correspondence was professional but fun in nature and I appreciated being accommodated. Happy girl here!

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Company Representative

Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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