• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,511 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,253
Neutral
367
Negative
969
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,511)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user melissaw2229
Idaho
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

I've used your products before. Very happy with the redness primer. Feels like silk. Excited to try the new products just ordered.

Thumbnail of user hollier46
Florida
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

The makeup I've tried so far have been perfect matches and apply so beautifully. I also can't say enough about their customer service! They are so quick so respond and extremely helpful!

Thumbnail of user sandrap2331
Tennessee
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

So after much debate I decided to order the foundation, lip pencil, no filter and f*uck I'm flawless got a free liquid eyeliner. We'll let me just say absolutely the best makeup ever. I have worn Clinique since I was 13 and Estée Lauder foundation recently due to turning 54. This is by far the absolute best makeup. Feels like I have nothing on and the color matching is exactly correct. The packaging was also very beautifully displayed. Will definitely be recommending all products to friends, coworkers, family and social media.

Thumbnail of user susanw4037
Ohio
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Products have always been a good experience. I only found one I don't like so far so that's a pretty good deal.

Thumbnail of user ludak1
Washington
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Usually, I avoid to order cosmetic products on line. But I'll Makiage gives to me the sense of certainty of my choice. Easy test, possibilities to return wrong items and subscription make my way to achieve better looking 60+ woman relaxing adventure.

Thumbnail of user aprilf318
Georgia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I had ordered the wrong shade of foundation but it had been the 30 day return limit. They were so kind and sent me a complimentary bottle of the correct shade. They are amazing at customer service.

Thumbnail of user jenm468
Illinois
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

I had a giftcard to use and I was extremely pleased with the amount of detail on each product to help make a decision. Good skincare products are hard to find so I read each product description. Also received a free gift with my order as well!

Thumbnail of user karac226
Virginia
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Honestly if anyone else came out with anything comparable to your product I would ditch in a heart beat but so far you guys are the winners despite the price

Thumbnail of user drua7
New Jersey
1 review
0 helpful votes
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May 15th, 2024
Verified purchase
• Updated review

Very helpful finding my match. The recommended Add-ons were also perfect I am an older woman and finding makeup that looks great without highlighting creases and lines is not always easy. So far everything I've tried is looking good

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Value
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Quality
Lookin Good
May 15th, 2024
Verified purchase
• Previous review

Very helpful finding my match. The recommended Adonai were also perfect

Thumbnail of user summers307
Illinois
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

WONDERFUL products, BEST customer care I've ever received. I am a happy customer. Thank you so much!

Thumbnail of user jackieh892
Canada
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Super easy, super fast, great skin tone match and no extra fees to ship to Canada which is why i am a repeat purchaser :)

Thumbnail of user barbaral2757
Arkansas
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

This is first time to order I'll MAKIAGE primer. Did not understand about the add on. I did want to only order I'll MAKIAGEPower Moisturizer and to get on the 3 month auto list. Is there a way for you to help me to cancel the add on?

Thumbnail of user kathleenc2011
Florida
2 reviews
0 helpful votes
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May 29th, 2024
Verified purchase

I love this company and their products! I've tried their lip products and their sun protection products, they work as stated and the customer service is excellent!
They are generous with coupons as well!
Great company.

Thumbnail of user andreaf923
Connecticut
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

The color option chosen for me was to orange to actually match my skin and the coverage doesn't cover my freckles or under eye bags very well. In advertising it appears to flawlessly buff into skin but no matter the application I try it still ends up streaky and if it was closer to my skin color I think it would blend better but with the color I was sent its very noticeable. It's not the best brand for me.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tessh49
New York
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

First you matched my color PERFECTLY. I got the powder redo and the liquid "Woke Up Like This" Liquid foundation. This combination erased my fine lines and pores I love it!

Thumbnail of user lisap3492
Mexico
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

IL Makiage is always a spectacular experience. Even if you try something and are Unsatisfied they will immediately correct the situation.

Thumbnail of user mariah2153
Illinois
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

I was placing an order and my card would not accept the type of payment method (thats a 1st). So I ordered and was almost checked out. When I got to the page after I placed my car info, a 20% off coupon popped up. It asked if YOU WANTED 20% off, and I had checked the box. Next thing I know, I was charged an additional charge on my card. My thing is this, there was no verification if I wanted to make the 20% off (which happens to be an additional product, not for the items you may be ordering, but off ANOTHER item. I didn't have a choice to decline. As soon as I hit the green button, it charged my account. Now I'm not even sure the item that I just (didn't) purchased, is a product I even want. I just don't like whole payment process. I'll see what the makeup has to offer...Slightly disappointed!

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user saml1014
New Jersey
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Great products! Have already purchased three eyeliner pencils. Customer service has been so helpful!

Thumbnail of user lynetteh178
Washington
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

I ordered the trial try before you buy.
I didn't realize that I would be sent full size product, that I need to keep, and be charged after 14 days!
I did not approve this full size order.
I just wanted to try the makeup before I decided to buy it.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user pats1088
Maryland
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

Good test to best identify tone.
Too many other distracting offers continually.
I might go for other offers once I try the product

Thumbnail of user michellew3012
California
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Excellent customer service for a product I did not care for and had a defective top.

Thumbnail of user kerryf236
Utah
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

I do like some of the Il Making products and have purchased some of them a couple of times. It is very annoying that you can't just simply checkout. They continue to have screen after screen with other products with a small button at the bottom that says "skip". You are never really sure whether or not you have completed the checkout process, this all happens after you have entered your credit card information. Il Making is also big on their auto-replenishment program which it seems to just set up for you at the interval they seem to think is best! Cancelling auto-replen is just as unsure as the checkout process. Their step by step cancelation instructions do not even pertain to their website. There is no "auto-replenishment settings" nor is their an "edit" button. I unchecked the items that were checked by them for auto-replen and then crossed my fingers that it actually worked because once again there isn't a submit or confirm button. I have thought about finding other products from companies that have clearer website and ordering processes but just haven't done it yet. This last order may be just what motivates me to do it!

Thumbnail of user jazming48
Texas
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

This is my 2nd purchase. On my 1st purchase i was skeptical with the whole online tone matching process but was very happy with the product. This time I made my sister do the tone matching and am getting her a foundation for her to try. I'll be trying the no filter primer this time.

Service
Value
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Returns
Quality
Thumbnail of user jesn7
Pennsylvania
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Overall, I thought this product was ok. It was smooth, and I thought the primer was the best part of the system. Then, the program allowed for free returns, I went through it and then accidentally hit the "give me a gift card" without meaning to and now there is no way to go back to just a refund.

I was fine with this corporation and product.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tanehas
Louisiana
2 reviews
0 helpful votes
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July 2nd, 2024
Verified purchase

I love all of the products great customer service quick response if needed always sending great discounts on products love love love

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Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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