• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,512 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.7%
Positive
2,252
Neutral
367
Negative
970
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,512)

Rating

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user christinak806
Michigan
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

I love the use of the site, the products are a bit pricey but the color match tool is ALWAYS wrong when I give it another shot. This is my 3rd go, 🤞🏼

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rosam570
California
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I pay for a specific amount of stuff, and I end up with an insane amount of money that I never authorized or was not said when I first paid my merchandise.

Thumbnail of user catm170
North Carolina
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Have enjoyed all products i've tried so far from the brand, and they're great about feedback and rewarding reviews and such. Appreciate being part of their product trial review and receiving incentives for continued support.

Thumbnail of user shauntelj2
California
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

While filling out the form I was asked if I get lighter or darker this time of year, I said darker as summer is coming and I'm going on vaca. The foundation and concealer is too light for me this time of year. I may have to wait for winter to use it.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user shannonj434
Louisiana
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

I love the "Woke Up Like This" foundation! It blends perfectly and matches my skin like no other foundation!

I also had an issue with the bottle and contacted customer support, and they were extremely helpful and responsive. I will continue to be a customer because I'm very satisfied with my experiences with this company!

Thumbnail of user kathieb103
Michigan
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Easy and uncomplicated! Perfect
No problems at all!

Thumbnail of user patriciaf2684
Texas
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

I started using your products about a month ago. And loves it. Thank you

Thumbnail of user toic7
Texas
1 review
0 helpful votes
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June 4th, 2024
Verified purchase
• Updated review

This is a scam extra charges on my card release my $85 right now I want to return this makeup concealer does not match my face at all I'm going to social media into the news with this information

PLEASE RELEASE MY PRE AUTHORIZATION FOR 85.00.
June 4th, 2024
Verified purchase
• Previous review

My concealer does not match not happy. It much lighter than my complextion

Thumbnail of user shannonc635
Rhode Island
2 reviews
0 helpful votes
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May 26th, 2024
Verified purchase

I absolutely love IL Makiage! Going to their website is such a treat to myself and I am always excited to see their new items! Checkout is simple and promo codes are easy to put in and always work. 10/10 experience from me!

Thumbnail of user christineh2477
New York
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

Love this eyeliner. It stays on all day!
I have purchased this several times.

Thumbnail of user jessicar2847
Pennsylvania
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

I love the feel and texture on my skin. It is very smooth and calming.

Thumbnail of user joannr306
Virginia
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

I had an issue, contacted them and they responded in less than 24 hrs.

Thumbnail of user lisag3572
Virginia
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Love the feeling it smoothing clean feeling even not cakes oily or any of the dull drab

Thumbnail of user aprilu38
Georgia
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

The SKIP button wouldn't allow me to click it (it was greyed out) and so I tried clicking the 20% button assuming it would ask me first before I wanted to add on and it didn't. It went ahead and added on to my original order and I didn't want to add on! Now I'm out more money and I didn't want the exfoliator. Pretty upset...felt like I was tricked!

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user shirleym1690
Florida
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

So far my experience has been good, just one liquid foundation I bought didnt give me the coverage I needed, and ILmakiage made it right and offered me a gift card, and I am now awaiting the powder foundation is what I am use to. I tried their No Filter Primer and that is amazing, love it.

Thumbnail of user bethanyp150
California
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

They do NOT let you know that you HAVE to pay the whole $50 up front. This is NOT a try before you buy like it says. It's simply a buy and return if u don't like it. Such bull$#*!.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user royeel
California
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Informative and easy to navigate. Shopping exp is smooth and recommended add-ons at the end of shopping is a nice touch.

Thumbnail of user maryf3428
New York
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

They respond in a timely manner, and go above and beyond to make sure customers are satisfied!

Thumbnail of user nataliam218
Alabama
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

After I completed my order they asked some questions and added another order for me without asking or confirming if I wanted it. Something as a try now and pay after. Really?!I don't need it! Hope they read the emails, because I asked them to cancel this order. I will not pay for this mystery product.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user radao1
New York
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

The foundation is very light and is not felt on the skin, but at the same time hides all its imperfections! I really liked its natural finish. My face is not shiny even though I have combination skin. Unfortunately, the color didn't suit me a bit; it turned out to be a little darker than my skin color. But I will definitely recommend it to my friends!

Thumbnail of user jemmalynm
Canada
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

Always ordering here since i got my first product. While the online was a bit confusing. But primer and the color match with foundation was the best

Thumbnail of user sophiac444
New York
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

I wanted the foundation and all of a sudden it says in my email "thank you for ordering our mascara" so clicked on it and found out they took my money that I didn't even chose to spend so now idk how to get a refund and cancel it

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user judyp1014
Canada
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

I just placed an order. It said if I auto replenish I get 10% off. I did so and the price never changed. It would have saved me $3.60. No biggie.

Then after order I got option to save 20% on ANYTHING. When I went to order a lipstick it stayed $27. I give up.

I don't want a $15 gift cert to make up. That is never worth it with shipping etc.

Tip for consumers:
I am a fan. Just the prices don't always change when discounts are offered. Now I lost out on my lipstick I wanted. I tried to order it for the 20% off and it never came up for the deal. Even though it said off anything.

Products used:
I love their products. Not a fan of their gift certificates they keep giving for $15 or $20.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rm863
Arizona
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Baiting for a quick response to get 20% was a bit annoying

Thumbnail of user inam59
Maryland
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

I took the quiz a few times…. I sm grtting #120, but today it said I am #60…. What if not the right color?

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From the business

Company Representative

Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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