• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,500 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,251
Neutral
367
Negative
968
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,500)

Rating

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user patricias5052
Georgia
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

I'm back to purchase the Primer; which I think now, is the best on the market. I'm 58, and I've tried other primers from major lables that spell like plastic, and don't feel very nourishing on my skin. I love that the Il Makiage brand fills my pores flawlessly.

Thumbnail of user chelseah318
Massachusetts
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I've been ordering from Il Makiage for years and, for certain products, I'll stay faithful. Prices seem high, however each product lasts so long! I don't wear a full face of makeup often, but when I do it never fails to impress. Recommendations: concealer, primer, foundation, liquid eyeliner, and the lash serum(OMG)

Thumbnail of user michellec3997
California
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

I received my foundation. Tried it on and it was so orangey! I don't understand how off the color could've been especially when I sent a picture of myself. I was so disappointed and sad that I wasn't able to use it.

Thumbnail of user kathys2425
Tennessee
2 reviews
0 helpful votes
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August 16th, 2024
Verified purchase

Too many ads after order placed--at least 4-5 ads asking me to buy! It is bothersome and enough to rethink ordering again--would suggest this be stopped. I usually know what I want when placing an order. And can't complete order until a response made. I love the foundation but think could buy without this hassle 😩

Thumbnail of user shannonm1542
Colorado
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I recently ordered a new jar of Power Redo and the top of the jar would not stay closed. Within minutes Avery with Il Makiage emailed me a gift card to use to buy a whole brand new jar! Now that's customer service. Thank you Avery!

Thumbnail of user terris1312
New York
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

I gotta say that I do love the products that Il Makiage has to offer. Their website is easy to navigate and easy to shop.
I learned of Il Makiage through an online survey. I received $100,to use on their site, for completion of the survey.
After trying their products, I'm hooked.

Thumbnail of user cathyq59
Missouri
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

I love the makeup! I will say that I have tried to contact the company in the past. It is very sad that there isn't a phone number you can call for customer assistance. I called the number that was listed on my credit card bill that was by the charge. This wasn't a valid number. I went online to find a number. I got a message to put a credit card into the system that it would be charged $1.00. Before I could talk to a representative. I'm sorry that is so inappropriate! I didn't do that. It sounded like a scam to me!

Thumbnail of user lisap3583
Indiana
0 reviews
0 helpful votes
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October 16th, 2024
Verified purchase

I have always had a difficult time matching my foundation color to my face tone. I was hesitant to try Il Makiage foundation but because of the "try before you buy" option, I figured that I had nothing to lose.
I followed the questionaire and picked the skin tone photos that were closest to my own. My package arrived fairly quickly and I wasn't expecting much due to past failures in choosing foundations.

Holy Smokes! Il Makiage was a perfect match right out of the box!
Now I just need to learn and experiment with how to conceal my hyperpigmentation.

Thumbnail of user jenniferm6281
Canada
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I live in Canada and placed my order and my product was delivered in 3 days and was surprised how quickly it came.excellent service, however, when it said my item was shipped I wasn't given a tracking number but all good I got it..

Thumbnail of user kaseyg50
New Jersey
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

I was slightly confused and unsure what to order.
My quiz was not what I was looking for.
So I just took a leap and am trying something more of what
I'm looking for.
Descriptions just had me more confused than anything

Thumbnail of user candicen72
Florida
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

I just placed an order for the first time and was offered a subscription which I chose. For the subscription I was offered a 20% discount however, when I checked out, it only gave me a 10% discount. Then I was offered an additional 30% off if I went ahead and paid for an upgrade for a year. Because I didn't receive the first discount offered, I'm would love a 30% discount but concerned it won't be applied.

Thumbnail of user laurak1899
Pennsylvania
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Great site, I do wish it remembered your settings from the quiz if you are trying a new product. And allows you to adjust the answers if you think you chose wrong. I love the products, high quality and I was amazed at my concealer match. My foundation was wrong and I think it's because I answered like a warm tone but I'm more cool? But I've switched to a cream foundation for now. I still enjoy the other products.

Thumbnail of user christiank422
Colorado
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

The lie detector test was passed! The advertisements are accurate! I choose not to live without the Power Recharge, Power Rewind nor the Woke Up Like This Foundation. My skin went from the Sahara Desert to a Hydrated Oasis in weeks and I have to thank and send a special shout out to the scientist that understand skin structure!

Thumbnail of user dominiqueb242
New York
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Spoke to Jennifer they get back quick my
Freinds don't always get back so fast
Wrong color No problem. Waiting for new
Color I like their products There service
Is Terrific. They know how to treat a good
Customer

Thumbnail of user angelaa2032
Canada
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

My experience to date has been amazing. From the products working better than I expected to the customer service and quick delivery, all surpass my expectations.
I'm a lady in her mid to late fifties and I'm loving the way the products look and feel on my maturing skin. I'll never buy store brands again.
So thank you Il Makiage for letting me love makeup again!

Thumbnail of user judithr1217
New York
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

I was having a problem finding the right match for foundation. Having Olive skin I couldn't find the tight match. I reached out to Il.Makiage customer services for help. I cannot begin to tell you how thorough they were working with me to find the right foundation. In all my years of purchasing make up, I have never had such personalized help. This is the best make up with the greatest staff. I wouldn't buy make up anywhere but here.

Thumbnail of user cindyd1094
Florida
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

The questions & options seemed to help SO much in getting the correct match! I look forward to receiving my 1st product. I don't understand the final total at all! It stated I would only pay for shipping during the trial. $56.00 for shipping?! Please check my order. After all the ads about this... I'm more than concerned now; no matter how good it is🤷🏼‍. Help?

Thumbnail of user amnaw2
Canada
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

My cousin told me about this product and when she was using i asked her what she put on her face so from her recommendation i order this product and today I ordered and they send me the notification that your order is shipped. I am anxiously waiting

Thumbnail of user darlenew460
Pennsylvania
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

It was fine except I got an order for an add-on that I did not request. Please do not send me the add-on or charge me for it. The number is *******-U.
I would appreciate hearing back from you.
Darlene

Thumbnail of user donnaq328
Ohio
2 reviews
0 helpful votes
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August 13th, 2024
Verified purchase

Either managing my subscriptions isn't clear to me that I can change them at anytime or it's just not user friendly. I started out getting the liquid makeup. I don't recall ever setting up to do annual, but I don't see how to cancel from getting it. I thought I cancelled it 2+ months ago.

Thumbnail of user kanikam20
Virginia
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

I never received product, they sent a replacement, but the wrong item was sent. I repurchased a second time and still didn't receive my order. They refunded my money. I will try to purchase one last time to see if I get it. I really like their mascara and hope this time I will receive it.

Thumbnail of user carolynr999
Missouri
1 review
0 helpful votes
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September 11th, 2024
Verified purchase
• Updated review

09/01/24: I gave the review 4 stars only because the website was confusing on the yearly subscription. I didn't and still don't want it- it wasn't until the end I found out it was 94.00. I'm excited to receive the foundation but hopefully the subscription is cancelled.that step was also confusing. I just wanted to try the foundation.
Thank you
Carolyn Radman

Excited about foundation!
September 11th, 2024
Verified purchase
• Previous review

I'm excited about receiving my new foundation. The only reason I gave it 4 stars, was because,forme, the website was confusing on the annual deliveries. I did not want the annual subscription. I certainly didn't know it was $94.00. Hopefully I was able to cancel it but that was confusing as well. Again, so excited for the foundation but hopeful the subscription was cancelled!
Thank you
Carolyn Radman

Thumbnail of user janem1811
Canada
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

I sent a text message asking if I could get a better deal ordering two items together, and immediately Il Makiage gave me a 10% discount without having to sign up for automatic re-orders — since I don't use the products fast enough to require 4-month refills.

Thumbnail of user heatherm2690
Canada
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Great service and easy returns. My sister uses the foundation and primer and her skin looks incredible. I tried the foundation without the primer and found it felt like I was wearing too much makeup. Probably because I haven't worn foundation in years. Giving the primer a try to see how it works with my regular makeup with no worries about the quality.

Thumbnail of user kellim311
Florida
1 review
1 helpful vote
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August 20th, 2024
Verified purchase

I ordered a foundation and a concealer just now and I entered my
Birthday Code" and is said BOGO - my order doesn't show buy one get one...what am I getting? Not happy right now because it looks like one of each item and I was charged full price on each. Can you help me out

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Nicole C.
Typically responds within 5 days

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