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Il Makiage has a rating of 3.8 stars from 7,512 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.
I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.
I've used various tanners for years, but this one is by far the easiest, most perfect one! It sounded too good to be true, and I was skeptical at first, but finally decided to try it. It arrived quickly, and I was definitely surprised at the ease of applying, no clean up for hands, and the beautiful shade of tan it gave me. There is almost no smell, but a faint hint of vanilla. Today I just ordered another bottle and put it on a subscription.
This was my first time on your site. Constantly getting diverted to try other products or your continuation plan was like being in the mall having the sales clerk follow you as you shop and continue asking you if you need help. All I wanted to do was find items I wanted to purchase, But because of all the other nonsense. I only purchased the concealer. Hopefully the product is better than the purchasing experience.
Hi...decided to try the mascara - and have been using Chanel for over 20 plus years.
I was pleasantly surprised that not only did the Mascara last all day - went on easily with
The brush and allowed my lashes to lengthen with ease...I still use the Chanel primer for extra
Length - but this is definitely a game changer...plus good price.!
I highly recommend your product- cannot wait to try the mascara. Finding good coverage that allows your face to breathe and not feel like you are wearing a mask is hard to find. Especially when you are trying to minimize pores. Thank you for truly meeting this challenge. It's much appreciated. I will now where makeup again from time to time as I have not worn it for over 20 years.
My friend recommended this foundation so I wanted to try it. Firstly I hate when you can't try a make up on in a store, but decided to go for it. I took the quiz three times, and got three different perfect color matches. I tried reaching out by email, but just got a response of try one and you can always exchange it for a better match. I don't love that idea, but decided to do it. I first tried to chat with someone, and was sent to a form to fill out for a $1 fee to actually chat with someone. RIDICULOUS! I couldn't go back either. I had to start over. Very frustrating. Nonetheless, I'm trying it out. Hope it's worth it
I have been ordering the same product for sometime but I got in the mail yesterday the wrong shade of concealer. There's no record of my previous purchases to remind me of what shade I have been getting in the past.
I had the hardest time getting to my previous orders & discontinuing the products I don't like. Customer service is also hard to reach. So I'm actually not sure if my purchase pushed through.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Worth every dollar. I really love this stuff as I have loved everything I've gotten so far!
I bought the no filter base product I wish I would've did the try before you buy but I got sucked into the good reviews smh putting it on feels like a light weight baby oil my makeup doesn't last long it smears easily with this stuff on I would barely dab my face and my makeup looked bad I tried this for a week then tried with a matte base that helped a little bit but no i probably won't get my money back but I won't be buying again
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Covers all flaws! I love using ilmakiage. Especially at my age where wrinkles are showing more and more everyday.
Got scammed in to buying said 14 day free trial just pay shipping and they charged me the shipping plus 80 bucks not happy at all.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I love the fact Il Makiage never lets me forget I have code for money OFF!
And of course I needed something so viola perfecto!
Why did you say that I would be able to return your merchandise, then send it back to me? It was returned within the stated time frame.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
BEWARE!
I recently made a purchase of a trial primer on the website, where it was explicitly stated during the checkout process that charges would not be incurred until 14 days after receiving the product. However, I've noticed that my account has already been charged for the full-size product. The misleading information provided on the website has greatly affected my trust in the brand
I just ordered something from Ilmakiage and it was VERY annoying that the "subscribe" page kept popping up even though I skipped it. If I wanted to subscribe, I would have clicked it the first time.
Amazing I love all the products. The checkout process is fast
Bought the foundation and concealer, and it was a perfect match to my skin tone. My only issues is when I use the brush I feel like it's kinda streaky looking. I just bought the primer in hopes that will help! I really love the concealer it truly helps!
I had bought from IL one time previously, the shade was not it. I keeped doing the test and no matter what I got the same shade all the time and it was not a match so I had to pick one that most looked like me. Other then that I like the formula.
Love the products, among one of the best I ever used, and also the excellent support they gave me. The package was lost and they were able to replace it. Thank you so much! And to top it off they even gave me a gift card. I feel pampered in more ways than one. Using that gift code now! Thank you!
They tell you you can sample it for 6$ then turn around and charge your account for 116. If the company is going to charge u regardless why are we paying for the sample. This happened in once transaction where it told me my total was 6$ and some change.
The match is perfect and my face looks like a porcelain doll. Just bought power eye serum!
Everything I've bought so far has lived up to my expectations.
It was a very easy check out process. All the products are arranged by the type I am looking for. There is something for every skin type.
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