• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,500 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,251
Neutral
367
Negative
968
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,500)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user kendraa93
Texas
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Il Makiage is the best skin and makeup company I have ever used and worked with! Amazing results and the the best customer service. 👌 I will definitely be a returning customer for life! Thank you! 😇 💋 💄 👄

Thumbnail of user tristenm13
California
2 reviews
0 helpful votes
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September 12th, 2024
Verified purchase

The coupons always get me. How can I pass on them makes these products the same price or cheaper then drug store products and they are way higher quality

Thumbnail of user lizi63
Florida
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

The site has to many interruptions when you want to place an order. Also, when logging in with email address it insists on sending a link, another time waster in my opinion.

Thumbnail of user denises2196
Rhode Island
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

I love ILMakiage serums and creams as well as all their products. I was only disappointed because I placed my order just before going to bed last night. I found a text this morning giving me 15 minutes to get a free full size gift but unfortunately did not see it till this morning and missed out 🙁

Thumbnail of user maureenk378
Canada
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I've seen several online ads for IL Makiage foundation makeup. I don't usually wear a foundation but will be attending my niece's wedding in September, and want to look fresh and renewed (gotta hide some of these lines and wrinkles!) I was really pleased at the ease of finding my colour shade with your quiz, and hope that when I receive my IL Makiage product I will be equally pleased, and that it will live up to your claims. I read several of your testimonials from women who are using your IL Makiage foundation and they have incredibly high praises for your product. I'm excited to see if I will experience the same joy.

Thumbnail of user evelynsallya
Canada
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

I opted for the "try before you buy" option. I received an email July 18 stating my order had been sent. Cpl days later I was given a 15$ egift because my shipment is now delayed. I was also told that I will not be charged anything until my order is received and only then will the trial begin. It is now August 15th and the shipment has never arrived and my bank account was charged 122$ (Canadian) the full amount of trial products. I'm upset, frustrated and am feeling like I was scammed.

Thumbnail of user shimicac
California
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I chose the wrong foundation color. The great customer service made up for the disappointment of that. The people at this company knows how to make their customers happy and satisfied.

Thumbnail of user tanyad318
Missouri
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

I did the 4 month thing on both items I ordered but I don't think then end price was correct. I'm not going to renew again because it was so confusing.

Thumbnail of user rachaelc250
Tennessee
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

I took the quiz to find my color and ended up needing to order on a different date than I took the quiz. Since I knew what shade I needed I wanted to go back to the website and order it. It was moderately difficult to find without taking the quiz again. I was able to find it without taking the quiz again but it took several minutes to figure it out. It could have been easier but overall it wasn't that bad.

Thumbnail of user denisen616
Illinois
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

If I could only pick 1 thing that's the most reason for shopping here, it would be the regular coupons I am offered! Ppl forget that even the elderly and disabled want good skin care and makeup but on a lower income like social security disability, getting paid less and once a month it is very difficult to afford these things. These coupons have allowed me to buy good products that I could never afford without these coupons! And in today's world 10% is nothing so a $15 or $20 coupons is very helpful! Thank you IL Makiage for making your quality products available to everyone with these coupons!

Thumbnail of user corinnel144
California
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

While the foundation doesn't settle into your lines, I felt it was a little too light and it did not cover my dark spots even after using a primer and a concealer. Smells pretty good.

Thumbnail of user rottenas
Canada
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

I really love this product and the fact that a little goes a long way is great (especially since I am on a tight budget). I was also very impressed with the quick delivery. I was expecting my delivery to take longer but I was pleasantly surprised when it arrived at my door within two days of placing my order.

Thumbnail of user rachellel106
Kansas
1 review
1 helpful vote
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August 8th, 2024
Verified purchase

The first time they charged my bank account that followed the trial period was too much and too early. That caused an overdraft charge that I had to pay. Then the color wasn't quite right. They did send out another color to try and I'm not sure of it either? I have a wedding coming up so I decided to give it a second try and placed an order for the foundation. I have not received it yet; although I do have TWO charges from them on my card one day apart!?! My experience thus far has NOT been pleasant!

Thumbnail of user lisab5746
Ohio
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I ordered it on 8/30/24, thinking surely I would have it by now.

It won't arrive until 9/10/24. If IL MAKIAGE wants TIMELY reviews, maybe they should have selected a company other than DHL that did absolutely nothing with the package until 9/5/24.

Ridiculously slow.

Thumbnail of user eva.corey
Washington
1 review
0 helpful votes
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October 14th, 2024

While I like the products from IL MAKIAGE, the company's customer support is terrible. I received an e-gift for my birthday—a "buy one, get one free" offer. However, when place an order with the code, thingking all is good, when the comfirmation email came it said- one item ordered. I reached out to customer support, and initially, they told me I needed to order two products to get one free. Then they simply said, "Well, bad luck. You can try to roder somthign again and use the code. There's nothing we can do.

There are plenty of cosmetic brands that offer great products and excellent customer service. Unfortunately, IL MAKIAGE isn't one of them.

Products used:
plumping cream

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Thumbnail of user donnas223
Texas
3 reviews
0 helpful votes
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August 7th, 2024
Verified purchase

I adore the Primer! My skin feels so silky. I stopped wearing any cream form Foundation over 15 years ago, as it just crept into my deep wrinkles. I am sooo happy that I can wear Foundation again.
I just ordered your wrinkle solution and can't wait to try that. I know it's going to a big help. Wonderful products all so inexpensive that most women can afford it because you use so little.

Thumbnail of user charlenep256
Iowa
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

The power wash is one of the best products I have use for my face and chest in many years as a 50 four-year-old aging woman.This product gives me a youthful glow and soften look that is unbelievable.

Thumbnail of user tonim859
New York
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

I purchased the foundation a while back and it's an amazing product so I decided to try another product to blur out your wrinkles and fine lines I can not wait to receive it so I can try it out I'm sure it's going to be as perfect as the foundation is.

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Thumbnail of user christinew2014
Florida
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Your site is easy to order on, which is great! I just don't like being asked so many times if I want more products. Then afterwards the texts and emails doing the same thing. Love the products, easy to order.

Thumbnail of user annn918
Arizona
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

I didn't realize that I was signing up for an automatic refill program. I do not like that. Please cancel my order immediately!
Ann Nichols
750 Weest Baseline Rd.
Apt. 1014
Tempe, AZ
*******

Thumbnail of user cs1367
California
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

I wasn't happy with my product, but the customer service has been exceptional—responsive and super accommodating. I'm grateful to remain a customer because of their outstanding support.

Thumbnail of user tommief28
Oklahoma
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

I took a great chance when letting Al pick my color. All other self tanners have left me orange & streaky. Not this one. It was a perfect match! I highly recommend this product!

Thumbnail of user melissah2678
Michigan
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

I have purchased products several times and the two I can't live without are Power Lift and Power Redo. It's like magic in a bottle! People cannot believe I'm 47 yrs old. Absolutely wonderful products!

Thumbnail of user rosemarieb144
New York
2 reviews
0 helpful votes
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August 27th, 2024
Verified purchase

The Long Wear Eye Pencil was marketed as being for the lower lash line and the waterline, but it does NOT glide on as most of the other brands do. It should definitely NOT be marketed for use on the waterline. I am very disappointed.

Thumbnail of user paulinac58
Tennessee
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

Sent me a shade that didn't match, so I let them know while still in the trial period. They said I could keep that if I wanted to try another shade, so I did. The 2nd shade was not a match either, so they said I could keep that shade and they would send me another one to try and my trial would start over. So I get my 3rd one and it was the SAME shade as the first time! I had to email them to let them know. Today I was CHARGED for another order I haven't signed up for (as I'm STILL in the trial period)! I looked at my email and finally had a response and it was just asking if I wanted to try another shade, but didn't acknowledge that I had been sent the same shade twice now. I think it was an automated email. How can we even get ahold of a LIVE customer service agent and not a robot? I am livid and they better reverse that charge ASAP

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Nicole C.
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