• Il Makiage

Il Makiage

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Overview

Il Makiage has a rating of 3.8 stars from 7,502 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,252
Neutral
367
Negative
968
147
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How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,502)

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Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user jenniferl3838
New York
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

The ordering process was quick and easy. I've ordered the foundation in the past and have always received it in a timely manner with updates as to when I could expect it to arrive

Thumbnail of user abigailc481
California
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Hi,

I accidentally ordered something I didn't mean to because the 20% offer confused me. Ideally, this would not happen on a website. I understand that they need to make money but I'm too old for this.

Everything else about Il Makiage is great.

Thumbnail of user cheriej56
Louisiana
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

My experience is exceptional and love love the products. I will keep ordering from them as long as I can, absolutely great! No words can describe it, just exceptional. Thank you

Thumbnail of user dcc51
Texas
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

...and just started self-tanning. My friend recommended the foam tan. So I ordered it. Then a primer was offered for 20% off and I figured it was a pre-tan primer. So I tapped on it to get more info and without even a confirmation I got a notification that it automatically used my payment from previous order and applied it to the primer. Eventually finding out it is NOT a tan primer. It's for makeup. Which makes sense seeing as how this is mostly a makeup site. BUT DOESN'T MAKE SENSE WHY IT WAS OFFERED TO ME AFTER ORDERING A TANNING PRODUCT. Seems intentionally misleading. Tried cancelling the order but OF COURSE it's not possible. So now I have a $50 makeup thing coming that I have zero use for. These maneuvers feel very greedy and sketchy to me so I will not be ordering again out of principle to not support companies like to that.

Thumbnail of user reneen248
Canada
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

I love the products that I get from them makes my skin feel young and hydrated. It's one of the best products that I've bought online in a very long time.

Thumbnail of user rondas181
Minnesota
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

I luv your foundation it is thee only foundation I have ever found that does not accentuate my creases in my 53yr old complexion. It always looks nice, all day.
However, I don't like that I have to be so careful on your website cause it just keeps offering more & more.
Thank you

Thumbnail of user yvonner435
Kentucky
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I WAS TRYING TO GET THE BEST DEAL ON MY FOUNDATION AND IT AUTOMATICALLY PAID FOR A YEARS WORTH OF FOUNDATION AND NOT JUST THE FIRST MONTH...DID NOT BUDGET FOR ALL THREE MONTHS AND IT WAS TOO LATE TO MAKE CHANGES

Thumbnail of user julest45
Florida
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

My experience with With Wake me up shade 165 has been amazing I love it and will continue to purchase it now I have purchase the after party hoping I have the same experiences will keep everyone posted

Thumbnail of user graxeh
New York
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I love the glitter eye pencils. Use them everyday! I love the mascara and lip pencil stick too! Recently starting using the skin care and loving all their product line..

Thumbnail of user kristinc492
Utah
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

I can't rate anything, cause I can't even find my order! My account has been charged $155! You'll think if I spent that much I should have some information!

Thumbnail of user lindac5816
Michigan
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I buy the under eye concealer. I have always used it and I love it. They sent me a $15 coupon which made me decide to re-order it, as it is $30. I appreciate the coupon. Every little thing helps.

Thumbnail of user brendah2573
North Carolina
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

I don't wear makeup everyday. I love the way it goes on and the overall look. I feel like I'm not wearing any foundation. I have bought several of their products and love them all.

Thumbnail of user nancyb5110
Tennessee
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Ordering g was easy, but all the questions after was to much asking questions about my hair and then wrinkles to much.I just want to place my order and be done.

Thumbnail of user maryk6363
New Mexico
1 review
0 helpful votes
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November 12th, 2024
Verified purchase

It kept saying I was to receive free shipping, but when I checked out I did not get free shipping.
My order is a one time order. I do not want recurring orders.

Thumbnail of user nancyk2107
Massachusetts
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

I've used lots and lots of self tanner over the years and this is by far the best! Goes on super easy. The mitt that comes with it makes it hard to miss spots like I have in the past. It seems to dry really quickly and last longer than any other I've used.

Thumbnail of user ginan226
Washington
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

After ordering a trial of the foundation, I got an additional email saying I added on "no filter" for an additional $41.79… I did not add this extra add on.

Thumbnail of user juliez455
Kentucky
1 review
0 helpful votes
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October 4th, 2024
Verified purchase
• Updated review

I just looked at the final order confirmation and the item is being sent to the correct person. I made the mistake. Please correct my previous rating.

Wrong shipping
October 4th, 2024
Verified purchase
• Previous review

I asked that the item to be shipped to a different address than the billing address. When I received confirmation of my order the shipping address was incorrect. I was trying to send a gift. I filled out the different address section but apparently that did not work.

Thumbnail of user amym3711
Kentucky
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

The team did replace it but only work 5 a $30 egift. I still had to pay $24. It this next primer isn't full And doesn't last me at least 5 months, I will never buy ilmakiage again and I will tell My friends and family to stop buying from them too. I love this product but 6 uses only is TOTALLY WRONG! HOPING ILMAKIAGE makes this right@!

Thumbnail of user karenz1024
Virginia
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Love that you can try before you buy their product.
The questionnaire can be tricky when determining your skin type, but that's what makes Try before you buy perfect.

Thumbnail of user leslieh967
California
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I do like the questions asked and pic used to target the right shade. I ALWAYS have a hard time finding a good match. Can't wait to get it so I can see if it is my shade.

Thumbnail of user laurab4240
Pennsylvania
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Not really free. After choosing a promo.
Plus u had to fill out a survey of questions that in the end led to their 14 day trials. Viola free gift.
Also too many emails with same type of promos.
But u did ask for it by checking the box!

Thumbnail of user janetp1665
Washington
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I have been using Lancome for 41 years and I have taken care of my skin and I am very pleased with my smooth neck area. I am now 71 and am told I look 55.

Thumbnail of user sherryh880
Connecticut
0 reviews
0 helpful votes
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October 16th, 2024
Verified purchase

I really like the product, I feel like I don't know how to use it entirely. I wish more information came with each product so that I could be sure that I'm applying it properly.

Thumbnail of user tarynb54
Nevada
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I placed an order using PayPal. Looks like I was billed for 2 more items and an add on order of Power Renuw Cream. Not sure how this happened. I only ordered the Power Lift.

Thumbnail of user christinek406
California
2 reviews
0 helpful votes
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August 18th, 2024
Verified purchase

I ordered from your company 4 years ago and I fell in love with the foundation great coverage I looked flawless and didn't have to worry about my makeup all day so I decided to order it again because there isn't anything that compares believe me I tried everything and always looked incomplete without it I'm glad I reorder!

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Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

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