• iLookGlasses

iLookGlasses

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Overview

iLookGlasses has a rating of 4.7 stars from 763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality, and great prices. iLookGlasses ranks 9th among Eyeglasses sites.

  • Service
    72
  • Value
    5
  • Shipping
    5
  • Quality
    688

Proactively asks for customer feedback

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 95.3%
Positive
285
Neutral
8
Negative
6

Instant Feedback

1,456 reviews

How would you rate iLookGlasses?
Top Positive Review

“Great prices, great services and great+prompt customer care. Been this company for over 10 years”

Cam L.
6/30/24

Been with this Company for over 10 yrs maybe close to 15 and always been satisfied. Gotten my glasses within a week, almost two for progressive lenses but overall very fast delivery from date of ordered

Top Critical Review

“One pair was good the other pair has bad temples arms”

Andrei A.
6/30/24

One par was good the other one has bad temples arms. They are made of a different plastic, mate, and the shape is wrong and unconfortable to wear. I try to workaround by heating but the plastic which is used will come back to the wrong shape in few days. It does not retain the shape I made during heating. The shape is pointed outside instead inside and thus is very unconfortable for the ears. The good pair has normal shape temples, confortable, made of good glossy plastic. Andrei, Toronto

Reviews (763)

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Reviews that mention popular keywords

customer service (116) prescription glasses (25) prescription sunglasses (17)
Thumbnail of user laurag2020
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

I have ordered several pairs of glasses over the past few years. The customer service has been excellent. However, the quality of frames on my 2021-22 order was lacking. The lenses were chipping inside the frame, not just once, but on the replacement pair as well.

Excellent, except there was a long delay in receiving my final pair of replacement glasses.

Quality
Thumbnail of user ronaldl1267
Canada
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Glasses are somewhat cheap in quality, but are also cheap in price. Comes with a hard case which I did not expect for the price. Nice shopping experience and they are helpful if you have any questions. Also the glasses came in the mail fairly quick. Good job. Will order from here again.

Quality
Thumbnail of user bkogut1
Canada
1 review
1 helpful vote
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July 5th, 2023

Had good experience before, however forget about trying to exchange anything. Been waiting over 4 months for replacement glasses. Not returning calls / emails and very frustrating to deal with. Been getting promising emails / calls from Mae, Mechelle and Emily but all promises and no glasses. Very poor customer service.

Products used:
glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user zoeyd20
Zoey D. – iLookGlasses Rep

Thank you for reaching out.
Your concern has been escalated to the higher department.
Please expect a phone call from our manager to talk more about it.

Thumbnail of user melaniea354
Canada
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

A friend told me about your services. I needed reading glasses but it's all the same at the pharmacy, so I'm glad I went on your website, I had lots of styles to pick up from, and I like the fact that we can have a virtual try on.

Quality
Thumbnail of user karenw3309
Canada
1 review
0 helpful votes
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June 17th, 2023
Verified purchase

Website is easy to use. Lots of choices. And the delivery was quick - received my glasses within a week. I would have liked bigger frames, and seeing them on the website, I thought they were larger than they actually are. But I like the quality and the colour, so I'm satisfied.

Quality
Thumbnail of user frankb1632
Canada
1 review
0 helpful votes
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April 25th, 2023
Verified purchase
• Updated review

Time to replace RX.Dealt here many times with excellent results and great prices.Love the freebies.Styles are decent and sturdy Also got new prescription sunglasses to replace my old ones.Free shipping and rock solid guarantee

Quality
Great as usual.Have purchased several times
April 24th, 2023
Verified site experience
• Previous review
Thumbnail of user jeffm2044
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

I have a huge melon head. Ilookglasses has the largest selection of glasses that fit. Customer service is excellent, they double checked with me on size and prescription and always quick response to my questions.

Prompt and accurate.

Service
Quality
Thumbnail of user johnm11383
Canada
1 review
0 helpful votes
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February 5th, 2023
Verified purchase
• Updated review

Online chat was helpful. Prices & return policy minimized risk of buying sight unseen - no pun intended. If your order seems a bit out of the ordinary, they will email you to reconfirm your order and help assist in making corrections if needed. Selection seemed large but there were too many frames that looked the same or are a minor variation of the same thing. Good for basic requirements or a spare pair but if you want something on leading edge of fashion or trend then you might need to look elsewhere.

Quality
Fantastic value for product and service
January 11th, 2023
Verified purchase
• Previous review

Prescription glasses on this website are so affordable that I have been purchasing new glasses every year for both myself and my wife. I apply the banked rebate dollars to each purchase for additional savings. The year round promotions are interesting and sometimes the timing comes just when I need that promotional item. The customer service for answering questions and follow up (if your prescription has changed) is timely and excellent. However, it is basically a self serve website so you need to be careful enough to ensure the frame measurements will accommodate your face. The virtual imaging used to test how frames look is not very reliable and may not suit all faces. It would be better but not perfect to post your own picture to sample frames. The delivery is by Canada Post and my last order took less than a week from the order date to arrive. The norm in the past was about 7-10 days. The downside to ordering from this website is their limited selection of frames. Before, someone says there are dozens and dozens of frames available, let me say that the styles seem to be limited and repeated several times over with nothing avante garde or even noticeably close to to being in the popular designer category. That being said, most of us like what we are comfortable with and keep ordering similar styles. I have recommended this website to many friends but they are still wary of ordering glasses online. I had the same initial concerns but the low purchase cost and free exchange policy made it virtually risk free. I've only return my glasses once (because I wanted a different colour) and had no problems at all.

Quality
Thumbnail of user maureeno193
Canada
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

It was very easy to order my glasses and They followed up right away with questions they had. Very pleased with the sevice.

Quality
Thumbnail of user karens4740
Canada
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

Ordered 2 pairs got 4. Great when you miss place your glass after using sunglass or just taking them off to sleep. Have a extra pair in the car and near TV so I am not always looking for them. Would recommend for anyone that wears glasses and can not see without them. Do not have to worry about braking them either.

Quality
Thumbnail of user tima554
Canada
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

You folks are pro's. I've bought multiple pairs and they have been great. Also I'm impressed with your customer service! I once ordered a pair incorrectly as per my prescription and you caught it and called to check with me. I wouldn't order anywhere else. Keep up the great work!

Quality
Thumbnail of user juneg158
Canada
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Made an error on providing prescription info. And Ilook glasses advised right away. Received glasses within a week. Screw was missing from nose piece and company responded immediately with a repair kit.
Awesome service.

Quality
Thumbnail of user shewholosesglassesm
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

I've worn glass for 52 years now...and STILL lose or break them (or a foster dog chews them). It is life-altering to be able to log in to my account and order new glasses, which are always in my mailbox SO quickly! Thank you, thank you! Since I discovered iLookGlasses, I think I've ordered...20 pairs? Can you even imagine how much that would cost at an optometrist?

I was communicating with a REAL person - she was able to resolve the issue quickly (my fault - I couldn't locate some old info).

Service
Quality
Thumbnail of user mattb1063
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

This is the third time I have purchased glasses from ilook and can't be any happier and will continue to buy from here going forward. Even went out of your way to call me to make sure I had put in the correct values before making my glasses as my prescription had changed which they noticed and just wanted to make sure they got it completely correct. A company going above and beyond like this is very uncommon now a days but truly was a refreshing breathe of air to see they did. I recommend to everyone I know that needs glasses. Thank you again for being such a great company.

Quality
Thumbnail of user allang183
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

It was easy to update my prescription on file at ILookGlasses. The selection of frames is outstanding and as long as you can do some simple measurements they will fit properly.Delivery was quick. A very convenient way to buy glasses at a good price.

I needed to update my prescription and all went well.

Service
Quality
Thumbnail of user susand2740
Canada
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

I was taken care of very well. I had even put in the incorrect information, and they checked with me to make sure that it was correct. The glasses arrived quickly and fit me perfectly. I have used them everyday with no problems. I will order glasses again this way next time I need them.

Quality
Thumbnail of user lorib1438
Canada
1 review
1 helpful vote
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May 22nd, 2023
Verified purchase

I am very pleased with the quality of my glasses. I do, however, wish that the "try on" option was improved as the details are difficult to determine and therefore makes is difficult to make good decisions.

Quality
Thumbnail of user crystals201
Canada
2 reviews
2 helpful votes
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January 11th, 2023
Verified purchase

The price is perfect if you need a half-decent pair of backup/spare glasses.
Being used to lens from optometrists, I found the quality lesser than what I was used to (but perfect for the pool or as a backup pair!).
At first, I thought the prescription was wrong, and customer service had me send the glasses back with my original prescription. I got a new set that was a bit better, but still not as good as the $200 ones I got from the optometrist.
The deals they offer are excellent, and one of the reasons I come back.

Lovely polite people who replied within the usual 1-2 business days.

Service
Quality
Thumbnail of user diannes532
Canada
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

I like the try on your face factor. Found that my frames were smaller than expected. Otherwise good value

Quality
Thumbnail of user jang401
Canada
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

The online shopping experience was easy and user friendly. I have purchased from iLook on numerous occasions and also appreciate their reward program. I recently ordered two pair of progressives, one of which are sunglasses. I love them!

Quality
Thumbnail of user jeffs2594
Canada
1 review
0 helpful votes
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January 26th, 2024
Verified purchase
• Updated review

This site is great the options are easy to understand and cant beat the price been getting 2 pairs every year for last 5 years excellent company. CHEERS.

Quality
Cant go wrong price and service
January 11th, 2023
Verified purchase
• Previous review

Been using site for years now and treat me well fast delivery great site

Took care if me all my needs

Service
Quality
Thumbnail of user erind441
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

It was easy to pick frames and when one of our first two pairs were too wide, it was very easy to go trough the process to make it right. Everyone I got help from was wonderful, and made me not feel ridiculous for not fully understanding how to order the correct sizes. Looking forward to my next order!

It was easy to pick frames and when one of our first two pairs were too wide, it was very easy to go trough the process to make it right. Everyone I got help from was wonderful, and made me not feel ridiculous for not fully understanding how to order the correct sizes. Looking forward to my next order!

Service
Quality
Thumbnail of user timothym1500
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

The experience was generally good but they got my lens prescription incorrect on my two first pairs. They took longer than expected to correct and the issue and return new glasses with the correct prescription. Once everything was done I was happy with product but it was a rough ride for my first time purchasing glasses online. My only other critique would be they never actually acknowledged they made a mistake on my prescription.

See above in review.

Service
Quality
Thumbnail of user matthewk1225
Canada
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

This company does a great job!. My hardest is finding the right size since i dont know what im looking for. If you know your sizes and are confident in your choices i definitely recommend. The price is great. I use this company for my work pairs so if they get scratches its not a biggie. Very happy and i have bought several pairs over the years.

Quality
Thumbnail of user zoeyd20
Zoey D. – iLookGlasses Rep

Thank you for your comments Matthew! We highly appreciate your kind words and it is always our pleasure to being of service going forward.
You may use the measurements of your current glasses as a gauge towards a better fitting pair.
The link below will help you find out the right size of the glasses that you are looking for.

https://www.ilookglasses.ca/eyeglasses-choosing-the-right-frame

Alternatively, you may contact us for some recommendations so we can help you find frames for you.
As always, feel free to reach out to us if you have any questions, or would enjoy personalized shopping assistance.

Thumbnail of user michaelh6867
Canada
1 review
1 helpful vote
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April 19th, 2023
Verified purchase

Almost immediately after my old pair of glasses broke, I searched around for a online glasses shop. I, to be honest, stumbled across Ilookglasses.com.
Once I placed my order I received an email from the lovely lady from customer service to verify the size. Once the error [of my doing] was corrected.
My order came surprisingly fast, within 3-days. Solid construction, PERFECT fit! And they look great.

I will be ordering again for sure.

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Emily D.
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