• iLookGlasses

iLookGlasses

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Overview

iLookGlasses has a rating of 4.7 stars from 763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality, and great prices. iLookGlasses ranks 9th among Eyeglasses sites.

  • Service
    72
  • Value
    5
  • Shipping
    5
  • Quality
    688

Proactively asks for customer feedback

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 95.3%
Positive
285
Neutral
8
Negative
6

Instant Feedback

1,456 reviews

How would you rate iLookGlasses?
Top Positive Review

“Great prices, great services and great+prompt customer care. Been this company for over 10 years”

Cam L.
6/30/24

Been with this Company for over 10 yrs maybe close to 15 and always been satisfied. Gotten my glasses within a week, almost two for progressive lenses but overall very fast delivery from date of ordered

Top Critical Review

“One pair was good the other pair has bad temples arms”

Andrei A.
6/30/24

One par was good the other one has bad temples arms. They are made of a different plastic, mate, and the shape is wrong and unconfortable to wear. I try to workaround by heating but the plastic which is used will come back to the wrong shape in few days. It does not retain the shape I made during heating. The shape is pointed outside instead inside and thus is very unconfortable for the ears. The good pair has normal shape temples, confortable, made of good glossy plastic. Andrei, Toronto

Reviews (763)

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Reviews that mention popular keywords

customer service (116) prescription glasses (25) prescription sunglasses (17)
Thumbnail of user ronaldl1349
Canada
1 review
0 helpful votes
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March 5th, 2024
Verified purchase
• Updated review

Quick delivery very happy with the glasses so far. Light weight and nose pads which I insist on

Quality
Pretty easy so far
February 4th, 2024
Verified site experience
• Previous review
Thumbnail of user jadev29
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

This is the second time I've used ilookglasses and am just as impressed. It is easy to order and the glasses come quickly. They are great quality glasses.

Quality
Thumbnail of user realf
Canada
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

ILookGlasses is definitely getting me what I want: decent glasses for a price that is difficult to beat. I particularly appreciate the staff checking to make sure that what I order meets my need.

Quality
Thumbnail of user ismaila61
Canada
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

Easy to use website, lots of options for the glasses and good sale.
Glasses are of very good quality, Love them. Will order soon again for prescription sunglasses.
Good job iLookGlasses.

Quality
Thumbnail of user debis132
Canada
1 review
1 helpful vote
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February 7th, 2023
Verified purchase

It took a very long time to receive my glasses. It was my first time ordering from iLook and I had to call twice to find out the status of the two pairs of glasses that I had purchased and I was without any current glasses to wear due to recent cataract surgery. Admittedly this is my first time wearing progressive lenses, so I am not sure if this is the challenge but I am having difficulty seeing clearly with my new glasses. While I like the style, both pair feel slightly loose and do not feel as secure as past glasses have. I have yet to contact the company to discuss a return as I am trying to "get used to " the progressive lenses but I can only see distance tyrough the top of my glasses and everything below is a blur. I did send a copy of my new prescription, so it's not like I sent the wrong info. There was also not notifications that my glasses were on their way, which is rather important as I live in a cold climate and did not want my glasses to sit in my mailbox at -50 for any duration. They also arrived at two different weeks. Either way, the whole shopping experience produced a lot of anxiety and I am not thrilled with my new glasses and would not recommend iLook nor reparations my business there. Sincerely, Debi Scott-Fidler.

Quality
Thumbnail of user zoeyd20
Zoey D. – iLookGlasses Rep

Thank you for reaching out regarding your order! We continue to strive to provide better products & services to our customers.
We would like to let you know that your return has been received and your exchange order is now in the queue for production.
We will continue to communicate via email regarding your order.

Thumbnail of user martinl564
Canada
1 review
0 helpful votes
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March 5th, 2024
Verified purchase
• Updated review

They look great, fit me well and the prescription glasses are just fine. Quick delivery to Quebec.

Quality
Good service
January 16th, 2023
Verified purchase
• Previous review

Good service, quick delivery, glasses as expected.

Quality
Thumbnail of user juneb383
Canada
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

The image shown on your face is somewhat distorted for colour. I would have been bolder.

Quality
Thumbnail of user christinap983
Canada
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

I am satisfied with my purchase I will order again.

Quality
Thumbnail of user pamelaw1765
Canada
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

I made a mistake when ordering my second pair of glasses from ilookglasses luckily Mechelle noticed the error and contacted me. 10 out of ten to Mechelle. I have been really pleased with my glasses.

Thumbnail of user jacobw712
Canada
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

Very fast and affordable, it's my first time wearing glass so I am not able to compare quality but what a great deal and the frames are great.

Quality
Thumbnail of user corinnem110
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

I have bought probably 20 plus glasses from ILOOK. Had one set that were wrong but was corrected. Price is good. Just wish they would do some big bright flat fancy plastic ones you see out there.

Situation was dealt with quickly. All one can ask for is good customer service.

Service
Quality
Thumbnail of user terencej43
Canada
2 reviews
0 helpful votes
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January 11th, 2024
Verified purchase
• Updated review

Great website, very helpful and easy to navigate. Very pleased with the glasses I received. Exactly what I needed!

Quality
Great website, very helpful and easy to navigate
December 21st, 2023
Verified site experience
• Previous review
Thumbnail of user micheler671
Canada
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Although it took time to pick out using the "try on" feature - in the end I was very happy with my choices. So many to choose from!

Quality
Thumbnail of user terrencem186
Canada
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

Had no trouble navigating web sight, and order was delivered in the timeframe I was given.

Quality
Thumbnail of user kristyn80
Canada
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

I have ordered multiple times for my daughter. She loves them. I always tell people to order from here.

Quality
Thumbnail of user eileenb120
Canada
2 reviews
0 helpful votes
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August 2nd, 2023
Verified purchase

I was satisfied with the timeliness of receipt of the order placed. However, I have had eye surgery now and may need to exchange them for a slightly different near-vision prescription.

This is an update to the previous review: iLookGlasses' staff was so very helpful when I found myself in the position of having new glasses that were no longer useful as my vision had changed substantially due to a jump in the wait list for eye surgery (cataract & goniotomy) caused by a cancellation. This was totally unexpected for at least 2 years hence.

ILookGlasses was advised of my conundrum and contacted me to offer to replace the lenses of my new glasses once a new vision test was provided. Because of subsequent infection, that test was delayed and delayed again. Once completed and a new prescription issued and forwarded to iLookGlasses, the process of replacement began. They covered the cost of returning the original glasses and the cost of shipping back the glasses with lenses that matched the new script. My surgery was July 9th and my new glasses in hand (on my face actually) November 9th. That was 15 weeks were I was wearing my old prescription or drugstore glasses and experiencing eyestrain. I must stress that NONE of this delay was due to iLookGlasses. They were very prompt in creating my new lenses and in sending them to me. I am very grateful to their help and assistance. I would recommend them unreservedly. They're prices too are a fraction of that charged by the local optical stores.

Quality
Thumbnail of user zoeyd20
Zoey D. – iLookGlasses Rep

Thank you for reaching out!
If you want, we offer a lens replacement service, so you may send them back to us for lens replacement.
We will send you a private message so we can talk more about it.

Thumbnail of user lorir869
Canada
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Delivery was very quick and glasses were just as I had ordered. They gave me a free upgrade as well which is always nice!

Quality
Thumbnail of user sharim211
Canada
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

It was easy to try on with the virtual. They arrived a couple weeks later. And I get compliments on them almost daily

Quality
Thumbnail of user sharonr2077
Canada
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

Easy to order, checked that my prescription was correct and the glasses arrived more quickly than from any ordered through my optometrist

Thumbnail of user zarag14
California
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

Always easy to update prescription and find cute glasses at a fraction of the cost your Optometrist wants you to pay.

Thumbnail of user edieo12
Canada
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

Glasses work well, I really like that we were contacted twice during the process to verify the prescription. Very efficient. Bravo

Quality
Thumbnail of user alined31
Canada
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

Great, had some issues but got it all figured out with the help of the staff. Wonderful affordable glasses….thank you.

Quality
Thumbnail of user robsons13
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Don't even remember when I start buying from them but I do know it's been years and never had issues

I got a small frame and they fixed (my mistake)

Service
Quality
Thumbnail of user lizg288
Canada
1 review
0 helpful votes
  • Send Message
January 12th, 2023
Verified purchase

My first time on line shopping, I wish I started sooner. It was easy any products are what they claim.

Quality
Thumbnail of user shanam115
Canada
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I have a strange prescription, and they even called me to confirm that the numbers I gave them were correct!

Quality

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Company Representative

Thumbnail of user emilyd826
Emily D.
Typically responds within 3 hours

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